Dell PP01X Mail Problems, Resolving Other Technical Problems, If Your Computer Gets Wet

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E-Mail Problems

EN S U R E T H A T Y O U A R E C O N N E C T E D T O T H E IN T E R N E T — With the Outlook Express e-mail program open, click File. If Work Offline has a check mark next to it, click the check mark to remove it and connect to the Internet.

Resolving Other Technical Problems

GO T O T H E DE L L SU P P O R T W E B S I T E — Go to support.dell.com for help with general usage, installation, and troubleshooting questions.

E-M A I L DE L L — Go to support.dell.com and then click E-Mail Dell in the Communicate list. Send an e-mail message to Dell about your problem; you can expect to receive an e-mail message from Dell within hours.

CO N T A C T DE L L — If you cannot solve your problem using the Dell™ support website or e-mail service, contact Dell for technical assistance (see page 124).

If Your Computer Gets Wet

CAUTION: Perform this procedure only after you are certain that it is safe to do so. If the computer is connected to an electrical outlet, Dell recommends that you turn off AC power at the circuit breaker before attempting to remove the power cables from the electrical outlet. Use the utmost caution when removing wet cables from a live power source.

1Turn off the computer (see page 42), disconnect the AC adapter from the computer, and then disconnect the AC adapter from the electrical outlet.

2Turn off any attached external devices, and disconnect them from their power sources and then from the computer.

3Ground yourself by touching one of the metal connectors on the back of the computer.

4Remove the module bay device (see page 42) and any installed PC Cards, and put them in a safe place to dry.

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Solving Problems

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Contents W . d e l l . c o m s u p p o r t . d e l l . c o m Hints, Notices, and Cautions Abbreviations and AcronymsContents Connecting a Television to the Computer Setting Up Your Internet ConnectionUsing Blank CD-R Discs or Blank CD-RW Discs Customizing the Touch Pad and Track StickUninterruptible Power Supply Devices Ensuring Sufficient Power for Your ComputerModem and Internet Connection Problems Resolving Other Technical Problems If You Drop or Damage Your ComputerViewing the System Setup Screens 119 Reinstalling Microsoft Windows XPReinstalling Drivers and Software 102 Total Satisfaction Return Policy U.S. Only 148 Contents153 155General Power Battery Air Travel EMC InstructionsWhen Using Your Computer When Using Your ComputerWhen Working Inside Your Computer Battery Disposal Protecting Against Electrostatic DischargeErgonomic Computing Habits When Using Your Computer When Using Your Computer Setting Up and Using Your Computer Turning Off the Computer About the Module BaySetting Up and Using Your Computer Tour of Your ComputerFront View Light is flashing W . d e l l . c o m s u p p o r t . d e l l . c o m Setting Up and Using Your Computer Left Side View VI D E O TV- OU T CO N N E C T O R NE T W O R K CO N N E C T O R Right Side View Infrared sensor Back View PS/2 connector Docking connector PS/2 CO N N E C T O R Hint Docking devices may not be available in all countries Bottom View Modem cover Docking device latchSetting Up a Printer Connecting a Parallel PrinterPrinter Cable Connecting a USB Printer USB connector on the computer Setting Up a Home and Office Network With Windows XP Connecting to the InternetSetting Up Your Internet Connection Your ISPCopying CDs Using Easy CD Creator Basic Using Blank CD-R Discs or Blank CD-RW DiscsHelpful Tips How to Copy a CD Turning Off the Computer About the Module BaySwapping Devices While the Computer Is Turned Off Bottom of computer Device Latch release Using the Keyboard and Touch Pad Dell AccessDirect ButtonsSwapping Devices While the Computer Is Running Button Functions Reprogramming the ButtonsNumeric Keypad Numeric keypadSystem Functions Power ManagementKeyboard Shortcuts Display FunctionsMicrosoft Windows Logo Key Functions Touch Pad Customizing the Touch Pad and Track Stick Changing the Track Stick CapEnabling the Infrared Sensor Connecting a Television to the Computer Video TV-out connector TV/digital audio adapter cable Video and Standard Audio Setting Up and Using Your Computer Video and Digital Audio Setting Up and Using Your Computer Composite Video and Standard Audio Setting Up and Using Your Computer Composite Video and Digital Audio Enabling the Display Settings for a Television Nvidia Video ControllerUsing S/PDIF Digital Audio ATI Video ControllerSetting Up and Using Your Computer Setting Up the Dolby Headphone Click the Dolby Headphone tab Click Enable Dolby HeadphoneSetting Up the Docking Device to Connect to a Network Power Protection DevicesUninterruptible Power Supply Devices Surge ProtectorsLine Conditioners Setting Up and Using Your Computer Setting Up and Using Your Computer Resolving Other Technical Problems If Your Computer Gets Wet If You Drop or Damage Your Computer DriversFinding Solutions Solving ProblemsSolving Problems Accessing Help Power ProblemsEnsuring Sufficient Power for Your Computer AC Power Loss While the Computer Is Docked Start-Up Error MessagesDocking Power Considerations Docking While the Computer Is RunningVideo and Display Problems If the display is blankIf the display is difficult to read If only part of the display is readableClick Appearance and Themes Sound and Speaker Problems If you have a problem with integrated speakersIf you have a problem with external speakers Printer Problems Modem and Internet Connection Problems Scanner Problems Close the Phone and Modems Options windowClick Phone and Modem Options Touch Pad or Mouse Problems External Keyboard Problems Unexpected CharactersDrive Problems If you cannot save a file to a floppy disk driveIf you cannot play a CD, CD-RW, or DVD If you cannot eject the CD, CD-RW, or DVD drive tray If you hear an unfamiliar scraping or grinding soundUnder Error-checking, click Check Now Click Start PC Card ProblemsIf you have problems with a hard drive If the CD-RW drive stops writingNetwork Problems Error MessagesClick Control Panel Click Add or Remove Programs Click the Change or Remove Program iconProgram crashes General Program ProblemsError messages appear Program stops respondingMail Problems Resolving Other Technical ProblemsIf Your Computer Gets Wet If You Drop or Damage Your Computer What Is a Driver? DriversIdentifying Drivers Reinstalling Drivers Using Windows XP Device Driver RollbackUsing the Drivers and Utilities CD Manually Reinstalling Drivers for Windows XP Click PropertiesClick Performance and Maintenance and click System Resolving Software and Hardware IncompatibilitiesUsing Microsoft Windows XP System Restore Creating a Restore Point Using the System Restore WizardManually Creating the Restore Points Restoring the Computer to an Earlier Operating State Before You Reinstall Reinstalling Microsoft Windows XPUndoing the Last System Restore Reinstalling Windows XPPreparing to Boot From the Operating System CD Starting Windows XP SetupCompleting the GUI Setup Solving Problems 101Reinstalling Drivers and Software Completing the Operating System Setup102 Solving Problems Adding and Replacing Parts 104 Adding and Replacing Parts Replacing the Palm RestsAdding Memory 106 Adding and Replacing Parts Adding and Replacing Parts 107 108 Adding and Replacing Parts Replacing the Hard DriveLift the hard drive cover until you feel a click 110 Adding and Replacing Parts Returning a Hard Drive to DellP e n d i Specifications Ports and Connectors CommunicationsAppendix 113 Video Audio114 Appendix Display KeyboardAppendix 115 Track Stick BatteryTouch Pad 116 AppendixAC Adapter PhysicalAppendix 117 Environmental 118 AppendixSystem Setup Screens System Setup OverviewViewing the System Setup Screens Appendix 119Commonly Used Options Changing the Boot Sequence 120 AppendixChanging COM Ports Dell Technical Support Policy U.S. OnlyChanging Printer Modes Appendix 121Definition of Dell-Installed Software and Peripherals Definition of Third-Party Software and Peripherals122 Appendix Returning Items for Warranty Repair or Credit Appendix 123Antigua and Barbuda Contacting DellAnguilla Argentina Buenos AiresBahamas Australia SydneyAustria Vienna Website support.euro.dell.com BarbadosBrazil BermudaBolivia British Virgin IslandsCosta Rica China XiamenColombia Czech Republic Prague Website support.euro.dell.comDominican Republic Denmark Copenhagen Website support.euro.dell.comDominica EcuadorCorporate France Paris Montpellier Website support.euro.dell.comHome and Small Business Germany Langen Website support.euro.dell.comIreland Cherrywood Website support.euro.dell.com Hong KongIndia 130 AppendixItaly Milan Website support.euro.dell.com JamaicaAppendix 131 Japan Kawasaki Website support.jp.dell.com Korea Seoul132 Appendix Macao Latin AmericaLuxembourg Website support.euro.dell.com Malaysia PenangNetherlands Antilles MexicoMontserrat Netherlands Amsterdam Website support.euro.dell.comPeru Norway Lysaker Website support.euro.dell.comPanama Poland Warsaw Website support.euro.dell.comSt. Lucia Puerto RicoSt. Kitts and Nevis St. Vincent and the GrenadinesTaiwan Sweden Upplands Vasby Website support.euro.dell.comSwitzerland Geneva Website support.euro.dell.com Appendix 137Trinidad/Tobago Dell.co.uk/lca/customerservicesThailand Turks and Caicos IslandsA. Austin, Texas BusinessAppendix 139 Venezuela Regulatory NoticesVirgin Islands 140 AppendixAppendix 141 NOM Information Mexico Only 142 AppendixCE Mark Notice Appendix 143Appendix What is not covered by this limited warranty? Limited Warranty for the U.SWhat is covered by this limited warranty? Limited Warranties and Return PolicyWhat will Dell do? How long does this limited warranty last?What do I do if I need warranty service? 146 AppendixWhat if I purchased a service contract? How will you fix my product?Appendix 147 What do I do if I am not satisfied? May I transfer the limited warranty?Total Satisfaction Return Policy U.S. Only 148 AppendixLimited Warranty Terms for Canada Appendix 149150 Appendix Appendix 151 Total Satisfaction Return Policy 152 AppendixDell-Branded Peripheral Products Dell Software and PeripheralsThird-Party Software and Peripherals Products Return PolicyMaking a Claim GuaranteeExclusions Limitation and Statutory RightsAppendix 155 Appendix D ex Index 157158 Index Index 159 160 Index Dell Information Development Dell Confidential

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