Dell PP01X Limited Warranties and Return Policy, Limited Warranty for the U.S, Appendix 145

Page 145

Limited Warranties and Return Policy

Dell-branded hardware products purchased in the U.S. or Canada come with either a 90-day (U.S. only), one-year, two-year, three-year, or four-year limited warranty. To determine which warranty you purchased, see the Dell invoice that accompanied your computer. The following sections describe the limited warranties and return policy for the U.S., the limited warranties and return policy for Canada, and the manufacturer guarantee for Latin America and the Caribbean.

Limited Warranty for the U.S.

What is covered by this limited warranty?

This limited warranty covers defects in materials and workmanship in your—our end-user customer's—Dell- branded hardware products, including Dell-branded monitors, keyboards, and pointing devices (mice).

What is not covered by this limited warranty?

This limited warranty does not cover:

•Software, including the operating system and software added to the Dell-branded hardware products through our factory-integration system, third-party software, or the reloading of software

•Non-Dell-branded products and accessories

•Problems that result from:

–External causes such as accident, abuse, misuse, or problems with electrical power

–Servicing not authorized by us

–Usage that is not in accordance with product instructions

–Failure to follow the product instructions or failure to perform preventive maintenance

–Problems caused by using accessories, parts, or components not supplied by us

•Products with missing or altered service tags or serial numbers

•Products for which we have not received payment

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE (OR JURISDICTION TO JURISDICTION). DELL'S RESPONSIBILITY FOR MALFUNCITONS AND DEFECTS IN HARDWARE IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS WARRANTY STATEMENT. ALL EXPRESS AND IMPLIED WARRANTIES FOR THE PRODUCT, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN TIME TO THE TERM OF THE LIMITED WARRANTY PERIOD REFLECTED ON YOUR INVOICE. NO WARRANTIES, WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER THE LIMITED WARRANTY PERIOD HAS EXPIRED. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THIS LIMITATION MAY NOT APPLY TO YOU.

WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN THIS LIMITED WARRANTY OR FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, ANY LIABILTY FOR THIRD PARTY CLAIMS AGAINST YOU FOR DAMAGES, FOR PRODUCTS NOT BEING AVAILABLE FOR USE, OR FOR LOST DATA OR LOST SOFTWARE. OUR LIABILITY WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR THE PRODUCT THAT IS THE SUBJECT OF A CLAIM. THIS IS THE MAXIMUM AMOUNT FOR WHICH WE ARE RESPONSIBLE.

Appendix

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Contents W . d e l l . c o m s u p p o r t . d e l l . c o m Abbreviations and Acronyms Hints, Notices, and CautionsContents Using Blank CD-R Discs or Blank CD-RW Discs Setting Up Your Internet ConnectionConnecting a Television to the Computer Customizing the Touch Pad and Track StickEnsuring Sufficient Power for Your Computer Uninterruptible Power Supply DevicesModem and Internet Connection Problems If You Drop or Damage Your Computer Resolving Other Technical ProblemsReinstalling Drivers and Software 102 Reinstalling Microsoft Windows XPViewing the System Setup Screens 119 Total Satisfaction Return Policy U.S. Only 148 Contents155 153General Power Battery EMC Instructions Air TravelWhen Using Your Computer When Using Your ComputerWhen Working Inside Your Computer Protecting Against Electrostatic Discharge Battery DisposalErgonomic Computing Habits When Using Your Computer When Using Your Computer Turning Off the Computer About the Module Bay Setting Up and Using Your ComputerTour of Your Computer Setting Up and Using Your ComputerFront View Light is flashing W . d e l l . c o m s u p p o r t . d e l l . c o m Setting Up and Using Your Computer Left Side View VI D E O TV- OU T CO N N E C T O R NE T W O R K CO N N E C T O R Right Side View Infrared sensor Back View PS/2 connector Docking connector PS/2 CO N N E C T O R Hint Docking devices may not be available in all countries Modem cover Docking device latch Bottom ViewConnecting a Parallel Printer Setting Up a PrinterPrinter Cable Connecting a USB Printer USB connector on the computer Connecting to the Internet Setting Up a Home and Office Network With Windows XPYour ISP Setting Up Your Internet ConnectionCopying CDs Using Blank CD-R Discs or Blank CD-RW Discs Using Easy CD Creator BasicHelpful Tips How to Copy a CD About the Module Bay Turning Off the ComputerSwapping Devices While the Computer Is Turned Off Bottom of computer Device Latch release Dell AccessDirect Buttons Using the Keyboard and Touch PadSwapping Devices While the Computer Is Running Reprogramming the Buttons Button FunctionsNumeric keypad Numeric KeypadKeyboard Shortcuts Power ManagementSystem Functions Display FunctionsMicrosoft Windows Logo Key Functions Touch Pad Changing the Track Stick Cap Customizing the Touch Pad and Track StickEnabling the Infrared Sensor Connecting a Television to the Computer Video TV-out connector TV/digital audio adapter cable Video and Standard Audio Setting Up and Using Your Computer Video and Digital Audio Setting Up and Using Your Computer Composite Video and Standard Audio Setting Up and Using Your Computer Composite Video and Digital Audio Nvidia Video Controller Enabling the Display Settings for a TelevisionATI Video Controller Using S/PDIF Digital AudioSetting Up and Using Your Computer Click the Dolby Headphone tab Click Enable Dolby Headphone Setting Up the Dolby HeadphonePower Protection Devices Setting Up the Docking Device to Connect to a NetworkSurge Protectors Uninterruptible Power Supply DevicesLine Conditioners Setting Up and Using Your Computer Setting Up and Using Your Computer If You Drop or Damage Your Computer Drivers Resolving Other Technical Problems If Your Computer Gets WetSolving Problems Finding SolutionsSolving Problems Power Problems Accessing HelpEnsuring Sufficient Power for Your Computer Docking Power Considerations Start-Up Error MessagesAC Power Loss While the Computer Is Docked Docking While the Computer Is RunningIf the display is blank Video and Display ProblemsIf only part of the display is readable If the display is difficult to readClick Appearance and Themes If you have a problem with integrated speakers Sound and Speaker ProblemsIf you have a problem with external speakers Printer Problems Modem and Internet Connection Problems Close the Phone and Modems Options window Scanner ProblemsClick Phone and Modem Options Touch Pad or Mouse Problems Unexpected Characters External Keyboard ProblemsIf you cannot save a file to a floppy disk drive Drive ProblemsIf you cannot play a CD, CD-RW, or DVD If you hear an unfamiliar scraping or grinding sound If you cannot eject the CD, CD-RW, or DVD drive trayIf you have problems with a hard drive PC Card ProblemsUnder Error-checking, click Check Now Click Start If the CD-RW drive stops writingError Messages Network ProblemsClick the Change or Remove Program icon Click Control Panel Click Add or Remove ProgramsError messages appear General Program ProblemsProgram crashes Program stops respondingResolving Other Technical Problems Mail ProblemsIf Your Computer Gets Wet If You Drop or Damage Your Computer Drivers What Is a Driver?Identifying Drivers Using Windows XP Device Driver Rollback Reinstalling DriversUsing the Drivers and Utilities CD Click Properties Manually Reinstalling Drivers for Windows XPResolving Software and Hardware Incompatibilities Click Performance and Maintenance and click SystemUsing Microsoft Windows XP System Restore Using the System Restore Wizard Creating a Restore PointManually Creating the Restore Points Restoring the Computer to an Earlier Operating State Undoing the Last System Restore Reinstalling Microsoft Windows XPBefore You Reinstall Reinstalling Windows XPStarting Windows XP Setup Preparing to Boot From the Operating System CDSolving Problems 101 Completing the GUI SetupCompleting the Operating System Setup Reinstalling Drivers and Software102 Solving Problems Adding and Replacing Parts Replacing the Palm Rests 104 Adding and Replacing PartsAdding Memory 106 Adding and Replacing Parts Adding and Replacing Parts 107 Replacing the Hard Drive 108 Adding and Replacing PartsLift the hard drive cover until you feel a click Returning a Hard Drive to Dell 110 Adding and Replacing PartsP e n d i Specifications Communications Ports and ConnectorsAppendix 113 Audio Video114 Appendix Keyboard DisplayAppendix 115 Touch Pad BatteryTrack Stick 116 AppendixPhysical AC AdapterAppendix 117 118 Appendix EnvironmentalViewing the System Setup Screens System Setup OverviewSystem Setup Screens Appendix 119120 Appendix Commonly Used Options Changing the Boot SequenceChanging Printer Modes Dell Technical Support Policy U.S. OnlyChanging COM Ports Appendix 121Definition of Third-Party Software and Peripherals Definition of Dell-Installed Software and Peripherals122 Appendix Appendix 123 Returning Items for Warranty Repair or CreditAnguilla Contacting DellAntigua and Barbuda Argentina Buenos AiresAustria Vienna Website support.euro.dell.com Australia SydneyBahamas BarbadosBolivia BermudaBrazil British Virgin IslandsColombia China XiamenCosta Rica Czech Republic Prague Website support.euro.dell.comDominica Denmark Copenhagen Website support.euro.dell.comDominican Republic EcuadorHome and Small Business France Paris Montpellier Website support.euro.dell.comCorporate Germany Langen Website support.euro.dell.comIndia Hong KongIreland Cherrywood Website support.euro.dell.com 130 AppendixJamaica Italy Milan Website support.euro.dell.comAppendix 131 Korea Seoul Japan Kawasaki Website support.jp.dell.com132 Appendix Luxembourg Website support.euro.dell.com Latin AmericaMacao Malaysia PenangMontserrat MexicoNetherlands Antilles Netherlands Amsterdam Website support.euro.dell.comPanama Norway Lysaker Website support.euro.dell.comPeru Poland Warsaw Website support.euro.dell.comSt. Kitts and Nevis Puerto RicoSt. Lucia St. Vincent and the GrenadinesSwitzerland Geneva Website support.euro.dell.com Sweden Upplands Vasby Website support.euro.dell.comTaiwan Appendix 137Thailand Dell.co.uk/lca/customerservicesTrinidad/Tobago Turks and Caicos IslandsBusiness A. Austin, TexasAppendix 139 Virgin Islands Regulatory NoticesVenezuela 140 AppendixAppendix 141 142 Appendix NOM Information Mexico OnlyAppendix 143 CE Mark NoticeAppendix What is covered by this limited warranty? Limited Warranty for the U.SWhat is not covered by this limited warranty? Limited Warranties and Return PolicyWhat do I do if I need warranty service? How long does this limited warranty last?What will Dell do? 146 AppendixHow will you fix my product? What if I purchased a service contract?Appendix 147 Total Satisfaction Return Policy U.S. Only May I transfer the limited warranty?What do I do if I am not satisfied? 148 AppendixAppendix 149 Limited Warranty Terms for Canada150 Appendix Appendix 151 152 Appendix Total Satisfaction Return PolicyThird-Party Software and Peripherals Products Dell Software and PeripheralsDell-Branded Peripheral Products Return PolicyExclusions GuaranteeMaking a Claim Limitation and Statutory RightsAppendix 155 Appendix Index 157 D ex158 Index Index 159 160 Index Dell Information Development Dell Confidential
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