Dell PP01X What if I purchased a service contract?, How will you fix my product?, Appendix 147

Page 147

If we determine that the product is not covered under this warranty, we will notify you and inform you of service alternatives that are available to you on a fee basis.

NOTE: Before you ship the product(s) to us, make sure to back up the data on the hard drive(s) and any other storage device(s) in the product(s). Remove any confidential, proprietary, or personal information and removable media such as floppy disks, CDs, or PC Cards. We are not responsible for any of your confidential, proprietary, or personal information; lost or corrupted data; or damaged or lost removable media.

During the remaining years: For the remaining period of the limited warranty, we will replace any defective part with new or refurbished parts, if we agree that it needs to be replaced. When you contact us, we will require a valid credit card number at the time you request a replacement part, but we will not charge you for the replacement part as long as you return the original part to us within thirty days after we ship the replacement part to you. If we do not receive the original part within thirty days, we will charge to your credit card the then-current standard price for that part.

We will pay to ship the part to you if you use an address in the United States (excluding Puerto Rico and U.S. possessions and territories). Otherwise, we will ship the part freight collect. We will also include a prepaid shipping container with each replacement part for your use in returning the replaced part to us.

NOTE: Before you replace parts, make sure to back up the data on the hard drive(s) and any other storage device(s) in the product(s). We are not responsible for lost or corrupted data.

What if I purchased a service contract?

If your on-site service contract is with Dell, on-site service will be provided to you under the terms of the on-site service agreement. Please refer to that contract for details on how to obtain service.

If you purchased through us a service contract with one of our third-party service providers, please refer to that contract for details on how to obtain service.

How will you fix my product?

We use new and refurbished parts made by various manufacturers in performing warranty repairs and in building replacement parts and systems. Refurbished parts and systems are parts or systems that have been returned to Dell, some of which were never used by a customer. All parts and systems are inspected and tested for quality.

Replacement parts and systems are covered for the remaining period of the limited warranty for the product you bought.

Appendix

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Contents W . d e l l . c o m s u p p o r t . d e l l . c o m Abbreviations and Acronyms Hints, Notices, and CautionsContents Customizing the Touch Pad and Track Stick Setting Up Your Internet ConnectionUsing Blank CD-R Discs or Blank CD-RW Discs Connecting a Television to the ComputerUninterruptible Power Supply Devices Ensuring Sufficient Power for Your ComputerModem and Internet Connection Problems If You Drop or Damage Your Computer Resolving Other Technical ProblemsTotal Satisfaction Return Policy U.S. Only 148 Contents Reinstalling Microsoft Windows XPReinstalling Drivers and Software 102 Viewing the System Setup Screens 119155 153General Power Battery EMC Instructions Air TravelWhen Using Your Computer When Using Your ComputerWhen Working Inside Your Computer Protecting Against Electrostatic Discharge Battery DisposalErgonomic Computing Habits When Using Your Computer When Using Your Computer Turning Off the Computer About the Module Bay Setting Up and Using Your ComputerSetting Up and Using Your Computer Tour of Your ComputerFront View Light is flashing W . d e l l . c o m s u p p o r t . d e l l . c o m Setting Up and Using Your Computer Left Side View VI D E O TV- OU T CO N N E C T O R NE T W O R K CO N N E C T O R Right Side View Infrared sensor Back View PS/2 connector Docking connector PS/2 CO N N E C T O R Hint Docking devices may not be available in all countries Modem cover Docking device latch Bottom ViewSetting Up a Printer Connecting a Parallel PrinterPrinter Cable Connecting a USB Printer USB connector on the computer Connecting to the Internet Setting Up a Home and Office Network With Windows XPYour ISP Setting Up Your Internet ConnectionCopying CDs Using Easy CD Creator Basic Using Blank CD-R Discs or Blank CD-RW DiscsHelpful Tips How to Copy a CD Turning Off the Computer About the Module BaySwapping Devices While the Computer Is Turned Off Bottom of computer Device Latch release Using the Keyboard and Touch Pad Dell AccessDirect ButtonsSwapping Devices While the Computer Is Running Reprogramming the Buttons Button FunctionsNumeric keypad Numeric KeypadDisplay Functions Power ManagementKeyboard Shortcuts System FunctionsMicrosoft Windows Logo Key Functions Touch Pad Changing the Track Stick Cap Customizing the Touch Pad and Track StickEnabling the Infrared Sensor Connecting a Television to the Computer Video TV-out connector TV/digital audio adapter cable Video and Standard Audio Setting Up and Using Your Computer Video and Digital Audio Setting Up and Using Your Computer Composite Video and Standard Audio Setting Up and Using Your Computer Composite Video and Digital Audio Nvidia Video Controller Enabling the Display Settings for a TelevisionATI Video Controller Using S/PDIF Digital AudioSetting Up and Using Your Computer Click the Dolby Headphone tab Click Enable Dolby Headphone Setting Up the Dolby HeadphonePower Protection Devices Setting Up the Docking Device to Connect to a NetworkUninterruptible Power Supply Devices Surge ProtectorsLine Conditioners Setting Up and Using Your Computer Setting Up and Using Your Computer If You Drop or Damage Your Computer Drivers Resolving Other Technical Problems If Your Computer Gets WetSolving Problems Finding SolutionsSolving Problems Power Problems Accessing HelpEnsuring Sufficient Power for Your Computer Docking While the Computer Is Running Start-Up Error MessagesDocking Power Considerations AC Power Loss While the Computer Is DockedIf the display is blank Video and Display ProblemsIf the display is difficult to read If only part of the display is readableClick Appearance and Themes Sound and Speaker Problems If you have a problem with integrated speakersIf you have a problem with external speakers Printer Problems Modem and Internet Connection Problems Scanner Problems Close the Phone and Modems Options windowClick Phone and Modem Options Touch Pad or Mouse Problems Unexpected Characters External Keyboard ProblemsIf you cannot save a file to a floppy disk drive Drive ProblemsIf you cannot play a CD, CD-RW, or DVD If you hear an unfamiliar scraping or grinding sound If you cannot eject the CD, CD-RW, or DVD drive trayIf the CD-RW drive stops writing PC Card ProblemsIf you have problems with a hard drive Under Error-checking, click Check Now Click StartError Messages Network ProblemsClick the Change or Remove Program icon Click Control Panel Click Add or Remove ProgramsProgram stops responding General Program ProblemsError messages appear Program crashesMail Problems Resolving Other Technical ProblemsIf Your Computer Gets Wet If You Drop or Damage Your Computer What Is a Driver? DriversIdentifying Drivers Reinstalling Drivers Using Windows XP Device Driver RollbackUsing the Drivers and Utilities CD Click Properties Manually Reinstalling Drivers for Windows XPResolving Software and Hardware Incompatibilities Click Performance and Maintenance and click SystemUsing Microsoft Windows XP System Restore Creating a Restore Point Using the System Restore WizardManually Creating the Restore Points Restoring the Computer to an Earlier Operating State Reinstalling Windows XP Reinstalling Microsoft Windows XPUndoing the Last System Restore Before You ReinstallStarting Windows XP Setup Preparing to Boot From the Operating System CDSolving Problems 101 Completing the GUI SetupReinstalling Drivers and Software Completing the Operating System Setup102 Solving Problems Adding and Replacing Parts Replacing the Palm Rests 104 Adding and Replacing PartsAdding Memory 106 Adding and Replacing Parts Adding and Replacing Parts 107 Replacing the Hard Drive 108 Adding and Replacing PartsLift the hard drive cover until you feel a click Returning a Hard Drive to Dell 110 Adding and Replacing PartsP e n d i Specifications Ports and Connectors CommunicationsAppendix 113 Video Audio114 Appendix Display KeyboardAppendix 115 116 Appendix BatteryTouch Pad Track StickAC Adapter PhysicalAppendix 117 118 Appendix EnvironmentalAppendix 119 System Setup OverviewViewing the System Setup Screens System Setup Screens120 Appendix Commonly Used Options Changing the Boot SequenceAppendix 121 Dell Technical Support Policy U.S. OnlyChanging Printer Modes Changing COM PortsDefinition of Dell-Installed Software and Peripherals Definition of Third-Party Software and Peripherals122 Appendix Appendix 123 Returning Items for Warranty Repair or CreditArgentina Buenos Aires Contacting DellAnguilla Antigua and BarbudaBarbados Australia SydneyAustria Vienna Website support.euro.dell.com BahamasBritish Virgin Islands BermudaBolivia BrazilCzech Republic Prague Website support.euro.dell.com China XiamenColombia Costa RicaEcuador Denmark Copenhagen Website support.euro.dell.comDominica Dominican RepublicGermany Langen Website support.euro.dell.com France Paris Montpellier Website support.euro.dell.comHome and Small Business Corporate130 Appendix Hong KongIndia Ireland Cherrywood Website support.euro.dell.comItaly Milan Website support.euro.dell.com JamaicaAppendix 131 Japan Kawasaki Website support.jp.dell.com Korea Seoul132 Appendix Malaysia Penang Latin AmericaLuxembourg Website support.euro.dell.com MacaoNetherlands Amsterdam Website support.euro.dell.com MexicoMontserrat Netherlands AntillesPoland Warsaw Website support.euro.dell.com Norway Lysaker Website support.euro.dell.comPanama PeruSt. Vincent and the Grenadines Puerto RicoSt. Kitts and Nevis St. LuciaAppendix 137 Sweden Upplands Vasby Website support.euro.dell.comSwitzerland Geneva Website support.euro.dell.com TaiwanTurks and Caicos Islands Dell.co.uk/lca/customerservicesThailand Trinidad/TobagoA. Austin, Texas BusinessAppendix 139 140 Appendix Regulatory NoticesVirgin Islands VenezuelaAppendix 141 142 Appendix NOM Information Mexico OnlyAppendix 143 CE Mark Notice Appendix Limited Warranties and Return Policy Limited Warranty for the U.SWhat is covered by this limited warranty? What is not covered by this limited warranty?146 Appendix How long does this limited warranty last?What do I do if I need warranty service? What will Dell do?What if I purchased a service contract? How will you fix my product?Appendix 147 148 Appendix May I transfer the limited warranty?Total Satisfaction Return Policy U.S. Only What do I do if I am not satisfied?Appendix 149 Limited Warranty Terms for Canada150 Appendix Appendix 151 152 Appendix Total Satisfaction Return PolicyReturn Policy Dell Software and PeripheralsThird-Party Software and Peripherals Products Dell-Branded Peripheral ProductsLimitation and Statutory Rights GuaranteeExclusions Making a ClaimAppendix 155 Appendix Index 157 D ex158 Index Index 159 160 Index Dell Information Development Dell Confidential
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