CNET CNWR-811P manual Troubleshooting, General Problems, Internet Access

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Appendix A

Troubleshooting

A

This Appendix covers the most likely problems and their solutions.

Overview

This chapter covers some common problems that may be encountered while using the CNWR- 811P and some possible solutions to them. If you follow the suggested steps and the CNWR- 811P still does not function properly, contact your dealer for further advice.

General Problems

Problem 1: Can’t connect to the CNWR-811P to configure it.

Solution 1: Check the following:

•The CNWR-811P is properly installed, LAN connections are OK, and it is powered ON.

•Ensure that your PC and the CNWR-811P are on the same network segment. (If you don't have a router, this must be the case.)

•Ensure that your PC is using an IP Address within the range 192.168.0.2 to 192.168.0.254 and thus compatible with the CNWR-811P's default IP Address of 192.168.0.1.

Also, the Network Mask should be set to 255.255.255.0 to match the CNWR-811P.

In Windows, you can check these settings by using Control Panel- Network to check the Properties for the TCP/IP protocol.

Internet Access

Problem 1: When I enter a URL or IP address I get a time out error.

Solution 1: A number of things could be causing this. Try the following troubleshooting steps.

•Check if other PCs work. If they do, ensure that your PCs IP settings are correct (IP address, Network Mask, Default gateway and DNS).

•If the PCs are configured correctly, but still not working, check the CNWR-811P. Ensure that it is connected and ON. Connect to it and check its settings. (If you can't connect to it, check the LAN and power connections.)

•If the CNWR-811P is configured correctly, check your Internet connec- tion (DSL/Cable modem etc) to see that it is working correctly.

Problem 2: Some applications do not run properly when using the CNWR-811P.

Solution 2: The CNWR-811P processes the data passing through it, so it is not transpar- ent.

Use the Special Applications feature to allow the use of Internet applications which do not function correctly.

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Contents User’s Guide Table of Contents Appendix B Specifications CNWR-811P Wireless A/P Router Pcmcia Wireless CardIntroduction CNWR-811P FeaturesLAN Features Wireless Features Internet Access FeaturesConfiguration & Management Advanced Internet FunctionsPackage Contents On WAN connection is established Physical DetailsLEDs Flashing transmitting or receiving data via the WAN portUse both Rear PanelUse Either the PC port or the Hub port. You can not DIP Switch Setting Description DIP SwitchesRestore Default IP Address Clear Password Choose an Installation Site InstallationProcedure Insert Wireless Pcmcia cardConnect WAN Cable Power UpConnect LAN Cable Connect Printer CableTo Do this Refer to ConfigurationOverview Preparation Configuration ProgramConnecting to the CNWR-811P If you cant connectPassword Navigation & Data InputData LAN Screen LAN ConfigurationLAN Screen Dhcp ServerDNS Domain Name Server Routing TableData WAN Direct Connection WAN ConfigurationWAN Direct Connection Device IDIP Address ButtonsAccount WAN PPPoEData WAN PPPoE OptionsConfiguration Wireless ConfigurationData Wireless Screen Wireless Station Access WEP Data PrivacyNew station Access For Wireless Stations listed above PermissionFor Other Wireless Stations DeleteData WAN StatusWAN Status Direct Connection WAN StatusConnection Log WAN Status PPPoEStatus Data Connection Log Messages Message DescriptionDevice LAN/Device StatusData LAN/Device Status LAN PortStatus To check your PCs TCP/IP Settings PC ConfigurationTCP/IP Settings Using Dhcp Using Specify an IP AddressDNS Tab Win 95/98 Internet Access Configuration Accessing AOLPrinting Setup Print Port Driver SetupManagement Port OptionsRetry PortBanner IntervalWindows NT 4.0 Server Configuration LPD/LPR PrintingWindows 2000 Server Configuration Adding the PrinterClient PC Setup for LPD/LPR Printing Windows 2000 Select PortMacintosh Configuration ModeUsing the CNWR-811Ps Dhcp Server What Dhcp DoesUsing another Dhcp Server To Configure your PCs to use DhcpRouting CNWR-811P ConfigurationUsing this Screen Local Router Router ConfigurationRouting Table Data Other Routers on the Local LANEntry 1 Segment Routing ExampleFor the CNWR-811Ps Routing Table Entry 2 SegmentFor Router As Default Route For Router Bs Default RouteOptions PasswordWhen prompted for the password, leave the User Name blank To connect from a remote PC via the Internet NAT Network Address TranslationRemote Management Advanced Internet Advanced Internet ScreenSpecial Applications Screen Using a Special ApplicationSpecial Internet Applications At any time, only one 1 PC can use each Special ApplicationConfiguration Data from Service Provider Virtual Servers IP Address seen by Internet UsersWAN IP Address Virtual Server ConfigurationTypes of Virtual Servers LAN IP Address User Defined Virtual ServersType Details Connecting to the Virtual Servers Configuring the DMZLAN IP Address EnableData Access Control To use this featureOperations To Change Access for an Existing GroupSecurity Groups To Define a Security GroupAccess Rights Internet Access for this Group Packet Filter TableTo Delete an Existing PC PCsTo Add a New PC To Change an Existing PCs DetailsFilters Port No TCP PacketsTCP Filters UDP FiltersInternet Access TroubleshootingGeneral Problems Wireless Access To remove an existing printer port installation PrintingCNWR-811P User Guide Appendix a Troubleshooting Specifications CNWR-811P Wireless A/P RouterPcmcia Wireless Card