Citizen Systems CLP-6401 user manual Ribbon Feed Troubleshooting

4.4 Ribbon Feed Troubleshooting

Problem		Cause and remedy
Ribbon doesn't	･	Print mode is set to	® Change to the thermal-transfer
wind.		direct-thermal printing.		printing.
	･	Wrong ribbon path.	®	Use correct path.
	･	Ribbon wind direction is	®	Set it properly.
		reversed.
	･	Ribbon wind tension is	®	Set it properly.
		not correct.
Ribbon wrinkles.	･	Tension of ribbon holder	®	Set it properly.
		and ribbon winder is not
		correct.
	･	Print density (heating	® Correct the parameter of the Hnn
		factor) is not correct.		command with the printing
				contents definition mode.
	･	Angle of ribbon guide bar	® Contact our service personnel to
		is not correct.		adjust the ribbon guide bar.
	･	Ribbon and paper are not	®	Contact our service personnel.
		proper.
	Note: If narrow paper is used, the ribbon may wrinkle. Decrease
	the right-side head pressure by turning the offset adjustment screw to
	prevent the ribbon from wrinkling.

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