Amazon KNDKYBRD3G manual Appendix a Troubleshooting, My wireless isn’t working

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Kindle User’s Guide

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Appendix ATroubleshooting

Appendix A

Troubleshooting

You can resolve many problems with your Kindle, quickly and easily. If you encounter any of the following problems with your Kindle, click on the issue for help.

“My Kindle won’t turn on/My Kindle is unresponsive or appears frozen.”

“My wireless isn’t working.”

“I’m unable to download a book even though I see strong wireless signal strength.”

“I only received a partial download of my Kindle content, or my Kindle content seems to be corrupted.”

“I’m having problems transferring content from my computer to my Kindle.”

“Text-to-speech sounds distorted.”

“My Kindle doesn’t charge when using the power adapter.”

“I can’t open any of my books and receive an error message instead.”

“I can’t create or share annotations or receive new content.”

“None of my problems are listed above. What should I do?”

My Kindle won’t turn on/My Kindle is unresponsive or appears frozen.

Recharge your Kindle using the power adapter that came with the device and plug it into an AC outlet. Make sure that the charging light next to the micro-USB port lights up while you are charging. Allow the device to be charged in this manner for at least 30 minutes.

Slide and release the power switch. If your Kindle does not turn on then try resetting it by doing the following:

1.Disconnect your Kindle from any power source.

2.Slide and hold the power switch for 15 seconds, then release.

Note that the screen will be blank for about 30 seconds while your Kindle restarts.

My wireless isn’t working.

First try turning wireless off then back on. To turn wireless off, press Menu. Choose “Turn Wireless Off.” Repeat these steps and choose “Turn Wireless On.”

If turning wireless off then back on doesn’t work, then try restarting your Kindle by doing the following:

1.Press the Home button.

2.Press the Menu button.

3.Select “Settings.”

4.Press the Menu button.

5.Select “Restart.”

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Contents Page Contents Contents Sharing Notes and Highlights with Your Social Network Contents Contents Transferring Content to Your New Kindle AMAZON.CO.UK Kindle License Agreement and Terms of USE Page Congratulations Getting AroundGetting Registered Easy-to-Read DisplayWireless Access with Amazon Whispernet Your Choice of Text Size, Typeface, and Line SpacingYour Choice of Number of Words per Line Look It Up Adjust Screen RotationLet Kindle Read to You or Guide You Take It All with YouShop Anytime, Anywhere Automatic DeliverySearch Your World Bookmark Your Reading Add Your Own Notes CollectionsClip Your Favorite Passages Stay in SyncPopular Highlights Convert Your Own Documents Loan BooksSocial Networks Special Offers and Sponsored ScreensaversLearning More Getting AssistanceChapter Getting Started with Your Kindle Views of KindleFront View Getting Started withYour Kindle Bottom View Using the Buttons Using the MenusBack View Application Menu Numbers, Punctuation, and SymbolsEntering Text Lowercase and Uppercase LettersStatus Indicators Whispernet Status IndicatorsScreen Rotation Battery Status Indicators Activity Indicator Monitoring Download StatusWi-Fi and 3G Connectivity Using Wi-FiCustomers Traveling Outside the U.S Connect to a Wi-Fi Network Add a New Wi-Fi Network Forget a Wi-Fi Network Chapter Getting to Know Kindle Content Home ScreenPersonal Documents Home Screen Features Audible AudiobooksSort Options Changing How the Home Screen Is SortedHome Screen Menu Screensaver Home ScreenView Special Offers Organizing With Collections Creating a CollectionAdding an Item to a Collection Adding Multiple Items to a Collection Viewing Collection DetailsRenaming a Collection Deleting a CollectionAdding Collections from Another Kindle Managing Your Content Removing Kindle ContentMore About Managing Items Getting to Know Kindle Content Types of Content Chapter Reading on KindleContent Formatting on Kindle Audible ContentBackground Music Progress Indicator Changing the Text Size, Typeface, and Line SpacingMoving from Place to Place Adjusting the Number of Words per LineUsing the Menu to Get Around Increasing the Size of a PictureReading on Kindle Reading on Kindle Navigating Within a Periodical Selecting Internal Links Viewing a TableReading Across Multiple Kindles or Supported Devices Lookup Feature Looking Up DefinitionsAnnotations and Clippings Using Bookmarks Placing a BookmarkViewing Your Bookmarks Highlighting a Passage Using HighlightsRemoving a Bookmark Deleting a HighlightDisplaying Popular Highlights in Your Books Displaying Public Notes in Your BooksViewing Popular Highlights or Public Notes in a Book Using Notes Updating Popular Highlights in a BookReading on Kindle Using Clippings Viewing Your AnnotationsSharing Notes and Highlights with Your Social Network More About My ClippingsSharing Your Notes and Highlights Reading on Kindle Reading on Kindle Reading on Kindle Reading on Kindle Listening to Audio Materials AudiobooksBackground Audio Text-to-SpeechReading on Kindle Chapter Searching on Kindle Introduction to SearchSearch Results Search Results for a Specific ItemSearch Results for a Definition Searching the Web Performing Remote SearchesSearching Wikipedia Searching the Kindle StoreGetting Started at the Store Connecting to the Kindle StoreChapter Kindle Store Kindle Store PagesStore Menu Browsing the Store Browse Listings SampleGetting the Details Product Detail Page Example Additional Details for Audible AudiobooksAdding Items to Your Wish List Recommendations, Reviews, and RatingsAdditional Details for Periodicals Recommended for YouWriting Your Own Ratings and Reviews Entering a Rating and ReviewBuying Your Selections Making PurchasesTrying a Sample Book Returning an ItemChapter Accessing the Web Using Web BrowserEntering a URL Using Bookmarks and Adding Your Own Using Next Page and PreviousSelecting Links, Buttons, and Boxes Zooming In to Web Pages Using History Optimizing Web Browser for Reading ArticlesWeb Browser Menu Other Features Web Browser SettingsDownloading Files Accessing the Web Chapter Settings and Experimental Adjusting Your Kindle SettingsSettings and Experimental Registering or Deregistering Kindle Registering Your KindleWi-Fi Network Settings Deregistering Your KindleEntering Network Information Using Voice Guide Password Protecting Your KindlePersonalizing Your Kindle Settings and Experimental Setting the Device Time Changing Annotations BackupLinking Your Kindle to Your Social Network Accounts Settings Menu Global Shortcuts ExperimentalKindle Shortcuts Home ShortcutsBrowser Shortcuts Audio ShortcutsSystem Requirements Chapter Kindle and Your ComputerGetting Started Making the ConnectionTransferring Files from Your Computer Managing Your DocumentsTransferring Your Clippings Converting and Transferring Your Documents Supported Formats for ConversionSending Your Documents for Conversion Audiobooks and MP3s Audible Audiobooks Audiobook Formats for KindleTransferring Audiobooks Transferring MP3sChapter Your Kindle and Amazon Shopping for Kindle Content on AmazonOrdering Content Browsing the Kindle StoreDownloading Content from Your Computer Managing Your Kindle on AmazonContacting Kindle Support CustomersChapter Transferring Content toYour New Kindle Transferring BooksTransferring Periodical Subscriptions Transferring Personal DocumentsTransferring Audiobooks Transferring MP3s Appendix a Troubleshooting My wireless isn’t workingText-to-speech sounds distorted Can’t create or share annotations or receive new content Kindle User’s Guide 105 Appendix B Product Information Safety and Compliance InformationBattery Safety Maintaining Your KindleTurn Off Wireless When Flying Headphone SafetyWireless Safety and Compliance Be Careful Around Other Electronic DevicesHealth Article 3.1a of the R&TTE Directive Applied Standards EN 301 489-1 V1.8.1/-7 V1.3.1/-17 V1.3.2/-24 Product Specifications Recycling Kindle ProperlyUL Certification Number Digital Content Wireless Connectivity Device and SoftwareGeneral Kindle User’s Guide 114 AMAZON.CO.UK Kindle License Agreement and Terms of USE Kindle User’s Guide 116 117 ONE-YEAR Limited Warranty Patent Notices Copyright and Trademark NoticesAdditional Information 120