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Troubleshooting Guide
ping IPADDRESS
1.Ping the IP address of the computer to which the wall mount adapter is connected. If this fails, there is a problem with the Ethernet network card or with the TCP/IP protocol.
2.Repeat the same process with the other computers on your AV200 Powerline network.
3.If all the computers can ping themselves, try pinging another computer on your AV200 Powerline network. If this fails, then there is a problem with the connection across your AV200 Powerline network or with the configuration
of | the | wall | mount adapters. | Check | the | connection | to | the | |
outlet, | or | try | a different outlet. | Verify | the | configuration | of | your | |
wall | mount | adapters, especially the | network number, as only | adapters |
in the same network can see each other. Please see chapter 3 for details on configuration.
4.When a connection is made to another AV200 Powerline device, the VPI LED (in the upper one) will be on or blinking, depending on the connection
speed. This is explained in more detail under QoS Settings in section 3.4.7. | 45 |
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If the problem persists after consulting the information sources mentioned above, |
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please send us the problem description via http://www.corinex.com/web/com. |
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nsf/Doc. When you contact us, we will need all available information about your |
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devices and your network. This includes the following: |
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•Types of devices you have, if possible with serial numbers (printed on the safety labels).
•Which of these devices are working incorrectly or don’t work at all (indicate the problems).
• If possible, send us a scheme of your network setup, including the IP addresses of computers/routers/access points. This can speed up the
A drawing can be made in any graphics editor, exported to one of the standard graphic formats (JPEG, GIF). Or you can just draw it on paper and scan it.
•Specify operating systems used with the devices.
•Please send us the firmware version and configuration of these devices. Please see the user guide for more detailed instructions.