Graco 309504E instruction manual Software Installation Troubleshooting

	Software Installation Troubleshooting
Software Installation Troubleshooting
Problem	Cause/Solution
When Matrix is launched, I see	There may be a pop-up blocker program running on your PC and preventing
a progress bar for a period of	the Matrix window from opening. Verify that you do not have a pop-up blocker
time, but the browser window	integrated with your IE browser. Programs such as the Google, Yahoo, and
showing the Matrix application	AOL Toolbars—among many others, including IE itself if Service Pack 2 for
never appears.	Windows XP is installed—contain such features. You must configure your
	pop-up blocker to not block pop-ups from the Matrix Server software. If this is
	happening at the server PC, the address the pop-up blocker must allow
	pop-ups from is http://127.0.0.1. If this is happening at a Matrix Client, the
	pop-up blocker must allow pop-ups from http://<MatrixServer>, where
	<MatrixServer> is the host name or IP address of the Matrix Server PC. How
	the pop-up blocker is configured varies depending on the program, so check
	that program’s documentation for instructions on how to do this. Usually, the
	easiest solution is to disable the pop-up blocker entirely.
	If a pop-up blocker causes the browser-based user interface to not show, the
	underlying program that handles system communication, warning pop-ups,
	sending e-mails, etc., should still function as normal.
When Matrix is launched, I get	Make sure you do not have a software firewall blocking ports 8080-8083 or
an error that says a connection	3306 at the Matrix Server and port 8082 at each Matrix Client. Matrix must be
could not be made to the Matrix	able to use these ports for normal operation. By default, Service Pack 2 for
server.	Windows XP turns the built-in Windows Firewall on; ensure that these ports
	are open. The system may have a firewall from another vendor, such Syman-
	tec’s Norton Internet Security, installed; this type of security software pack-
	ages can contain firewalls and pop-up blockers, among other tools.
I’m sure I have no pop-up	Verify with your IT network administrator that the network has no proxy servers
blockers or firewalls on my	that block traffic on port 8080, the default port used by Matrix for http traffic.
Matrix Client, but I still can’t
access the Matrix screens.
The tank level information	The tank level information is displayed in a table in a Java applet. Verify that
screen has a white/gray rectan-	you have the Java Plugin (version 1.4.2_04 or later) installed and that it is not
gle where the dispense infor-	disabled in IE (Tools->InternetOptions->Advancedtab, the section marked
mation should be.	Java (Sun)).
	Also, in the Windows Control Panel, you should find a Java Plug-in icon. Dou-
	ble-click the icon and verify that IE is set up to use the Sun JRE for viewing
	applets.
After installing the JRE as	This is the Java Update mechanism that is part of the JRE, which, if enabled,
described in the installation	allows the JRE to make periodic automatic checks over the Internet for new
instructions, There is a coffee	versions of the JRE. For the purpose of running Matrix this isn’t necessary. To
cup icon in the system tray and	turn this off, go to Control Panel, double-click on the Java Plugin icon and
frequent pop-up windows.	choose the Update tab. Clear the Check for Updates Automatically check-
What is this for, and is there a	box
way to turn off the pop-ups?

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