Graco 309504E instruction manual Troubleshooting

Page 35

		Troubleshooting
Troubleshooting

Problem	Cause	Solution


Cannot access System	Incorrect user name or password.	Ensure you are using the correct user
Administration screens.		name and password. Contact Graco
		Customer Support Team if a new pass-
		word must be generated to access your
		Matrix system.

The information in the dif-	Java Plugin settings may be incorrect.	Make sure “Enable Caching” box is not
ferent screens does not		checked. Make sure “Check for new
update.		version of stored pages” is checked in
		IE.

Matrix email does not	A variety of issues may prevent deliv-	Review procedures in this manual to
arrive at destination.	ery of email.	ensure correct settings. If necessary
		contact your IS representative.

See Troubleshooting Section of the Readme file located on the Matrix Installation disk and Software Installation Troubleshooting on page 15 for more detailed software troubleshooting information.

309504E

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Contents Tank Level Monitor TLM Software Contents PC Hardware Requirements General Matrix System SpecificationsSystem Requirements Special Considerations for pop-up blockers Pop-Up BlockerPC Software Requirements MailGeneral guidelines to find and configure pop-up blockers Special Considerations for Firewalls Software FirewallsWindows XP Security Networked Configurations Installation InstructionsStand Alone Configuration Setup Path 1- Typical Matrix Server and Client Browser ConfigurationSetup Path 1 InstallShield Wizard Setup Path 1 Firewall Question On the Windows Desktop Setup Path 2 Matrix Client OnlyStart / All Programs / Startup Setup Path 2 Choose Setup Type Setup Path 2 Install Complete MatrixLogs Folder Clock and Time Zone SettingsSun Java Runtime Software Installation Troubleshooting Uninstalling Matrix on Windows XP Tank Level Information Operator ScreensBattery Level Information Matrix System Setup System Administrator ScreensEdit Contact Information System ConfigurationUnit of Measure English or Metric Example Transceiver SetupTransceiver Power-up Confirm PC/Transceiver CommunicationSystem Administrator Screens Adding a System Administrator User System User SetupTank Setup Edit Tank Setup Verifying Capacity for Obround and Cylindrical Tanks Tank Shape ScreenVertical Tank Geometry Removing a Tank Manual Tank AdjustmentRecommendations Programming the Tank Level MonitorMail Configuration Mail SetupModifying E-mail Events System StatusAdding an E-Mail Event Removing an E-Mail EventSystem Administrator Screens 309504E Creating a Report Matrix Reporter Production Data Starting Matrix ReporterFiltering Report Data Saving Report Data to FileExporting the Matrix Database Printing Report DataDatabase file import instructions Importing a Matrix Database FileTroubleshooting Graco Phone Numbers Graco Standard Warranty