Graco 309504E instruction manual Uninstalling Matrix on Windows XP

	Software Installation Troubleshooting
Problem	Cause/Solution
I can’t access the Matrix setup	With one exception, this behavior is normal. One Matrix Client PC is chosen to
screens from a Matrix client.	be the system’s Primary Client. A Matrix system administrator can access the
	setup screens from this PC, but from no other Matrix Clients. Note that the Pri-
	mary Client does not need to be the same machine as the Matrix Server,
	where a Matrix system administrator can always access the setup screens.
With Matrix installed on single	This happens most often with laptops that frequently connect to multiple net-
PC in a standalone system	works using different configurations.
configuration, when I launch	First, verify the proxy settings configured in your IE browser. Open a blank IE
Matrix while my computer is not
	window, click on Tools->Internet Options, and select the Connections tab.
attached to my network, the
	Ensure that 1) Never dial a connection is selected, and 2) Click on LAN Set-
Matrix browser-based screens
	tings and disable automatic proxy configuration.
do not appear. However, if I
attach my computer to the net-	Also, be aware that IE, will always check for an Internet connection before
work and launch Matrix, they	serving local web pages (see article ID 290766 on Microsoft’s online support
do appear.	site, support.microsoft.com, for details).
I clicked on a button to get to a	Usually this means that the Matrix Server was restarted. In the Matrix system,
different page at a Matrix Client	if the Matrix Server is restarted for any reason, all Matrix Clients must also be
and I got a gray screen that	restarted to reconnect to the screens. This is one reason why it’s important
says “Direct access to this	that the Matrix Server be dedicated to the Matrix system.
Matrix page not allowed.”

Uninstalling Matrix on

Windows XP

Follow this procedure to remove Matrix software and data files stored on your computer. You will lose all Matrix system parameters and all Matrix tank level his- tory using these procedures unless you first use Matrix Reporter to make a back-up of the database by export- ing it to a *.sql file.

•You must have Windows XP administrator privileges in order to add or remove Matrix from the computer.

•Any files you have created with Matrix since it was originally installed, such as database export files, reports, and log files will not be removed by the uninstall program. If you wish to also remove these from your hard drive, you will have to do so manually using Windows Explorer after the uninstall program completes.

1.Choose Start / Control Panel from the Windows Start menu.

2.In Control Panel, double-click Add or Remove Pro- grams.

3.Scroll to Matrix in the program listing and click it once to highlight it.

4.Click the Remove box.

5.In the dialog box that appears, choose Remove. from the list of options and click the Next button.

6.Click Yes in the window that asks you to confirm your selection.

7.The uninstall program runs.

8.Click the Finish button.

You may be prompted to reboot as the final step of the uninstall process. Graco recommends that you always reboot when you have uninstalled Matrix software.

Matrix log files found in c:\MatrixLogs, will not be removed by the automated uninstall process. They must be deleted manually.

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