Troubleshooting Device Switch | Blackberry Q5 specification

User Guide

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2.Tap > Accounts.

3.If you already added an account to your device, tap to add another account.

Tips after switching devices

After you have finished switching BlackBerry devices, consider doing the following:

•If you have a media card, move it from your old device to your new device.

•To receive all of your messages and updates, add email and social networking accounts to your new device.

•Wipe your old device to delete all of your data. To delete all of your device data, if necessary, set a device password and then enter the password incorrectly ten times.

•Download apps from the BlackBerry World storefront.

•Explore the Help app on your device and discover tips and tricks.

Troubleshooting: Device Switch

I can't switch my SIM card to my new BlackBerry 10 device

The BlackBerry 10 device uses a micro SIM card. To get a micro SIM card for your new device, contact your service provider.

How do I reset my lost or forgotten BlackBerry ID password?

You can have the instructions about resetting your BlackBerry ID password sent to the email address that you use as your BlackBerry ID username. For security reasons, your BlackBerry ID password can't be reset for you.

Do one of the following:

•To reset your password on a computer, visit www.blackberry.com/blackberryid. Click Reset your password. Complete the instructions on the screen.

•To reset your password on your BlackBerry device, when you are prompted to sign in with your BlackBerry ID, click Forgot Password. Answer your security question and complete the instructions on the screen.

Once you have completed the steps above, you will receive a password reset email. If you complete the steps to reset your password on a computer, the password reset email can only be viewed on a computer and isn't delivered to your device. If you follow the steps to reset your password on your device, the password reset email will be delivered to your device.

Complete the instructions in the email to reset your BlackBerry ID password.

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Blackberry Q5 manual Troubleshooting Device Switch, Tips after switching devices

Contents

User Guide Published 2013-09-18 SWD-20130918124012688 Contents 148 265 Introducing BlackBerry 10 OS version Getting to know your deviceNew in this release BlackBerry Story Maker BlackBerry Keyboard Introducing BlackBerry 10 new apps and features Camera and Time Shift mode Share, stream, or display your media files Many apps, you can tap Whats different about BlackBerry 10?How do I get back to the home screen? How do I get to the menu? How do I change my settings and options? Where is my email or other messages? Tap Settings Notifications Where are my ring tones and notification profiles?Where are my apps? Where are my tasks, memos, and voice notes? How do I search? Where do I find my files?Where can I find my device info and passwords? What is BlackBerry Link? Your device at a glance Home screen at a glance Home screen, keys, and icons Calendar Application iconsContacts Browser Pictures BlackBerry WorldRemember Docs To Go Voice Control SettingsSetup YouTube Inserting the SIM card and media card Insert the SIM card Setup and activationNotification icons Insert a media card Set up your device Set up email or other types of accounts on your device What if I have contacts on my SIM card? Power and chargingMake note of your usernames and passwords Update BBM Charge your device Put your device in standby modeRestart or reset your device Lock your screen Using the touch screenTips Charging your device Use a slider Scroll and move between items Zoom in to or zoom out from the screen Select items Minimize apps and show your Active Frames Move items from one place to another Show the menus View the Hub Navigating within an Android app Change your ring tone, sounds, or alerts Personalizing your deviceDownload and buy apps, games, music, and videos Move an app around the home screen Bookmark a favorite webpage Where do I find customer support?Set an alarm Set a picture as your wallpaper Video Getting around the BlackBerry interface How To demo videosTutorial Searching the Help app on a BlackBerry 10 device Overview Video Personalize your device Video Keyboard and typing basics Video Transferring data to your new device SetupVideo Setting up accounts Video Connect to your computer with BlackBerry Link Video Bluetooth and Wi-Fi connectionsConnections Video Near Field Communication NFC Video Organizing tasks and notes with BlackBerry Remember AppsVideo Browser basics Video BBM Video chat with Screen Share Video Get Started with BBM Video Media sharing Video Taking pictures using the Time Shift modeMedia Video Edit a picture Video Creating stories with BlackBerry Story Maker Device SwitchBefore you switch devices Make note of your usernames and passwords Click Using a Media Card Save Data Backing up and switching devicesTransfer data from a BlackBerry 7 device using a media card Transfer data from an iPhone or Android device After you switch devicesTransfer data to a new device using BlackBerry Protect Tap Restore Restoring BBM Transfer passwords to Password KeeperTap Settings Import Passwords How do I reset my lost or forgotten BlackBerry ID password? Troubleshooting Device SwitchTips after switching devices Cant switch my SIM card to my new BlackBerry 10 device Change your font size Cant transfer items using my media cardDisplay Change your backlighting Change your display language Change your devices regional settingsTap Settings Language and Input Set a picture as your wallpaper Lock your work space Lock your device with a passwordTurn on rotation lock Search your device Change your search settingsSearch Take a screen shot of your device Do more with your search results Make a call PhonePhone at a glance Making and receiving calls Use Reply Now to send a message to a caller Call a recent number or speed dial contactCall someone from your contact list Answer or dismiss a call Remove people from a conference call Start a conference callAnswer a second call while already on a call Make another call while already on a call Move a call from your headset to your device Automatically answer or end a call using a case or holsterAutomatically answer a call when a headset is connected Answering calls automatically Delete a contact or number from your speed dial list Move a call to BBM VideoAdd a contact or number to your speed dial list Add a contact to your keyboard speed dial list Turn on or turn off call waiting Set up your voice mailSet up call forwarding Call waiting, call forwarding, and call blocking Block calls Adjust the bass and treble of your callsSet up smart dialing Phone options Tap Smart Dialing Turn on the Reply Now featureSet up your fixed dialing numbers Turn on Priority Calling Listen to a voice mail message Visual Voice MailChecking your voice mail from your BlackBerry device View your call summary Change your voice mail greeting Change your voice mail passwordForward a voice mail message Save a voice mail message Tap Deactivate BBM VideoBBM Video at a glance Start a BBM Video chat Deactivate voice mail on your device Accept or decline a BBM Video chat or BBM Voice chat Switch cameras or share your screenMute your microphone in a BBM Video chat Move your video thumbnail around the screen Change your ring tone, sounds, or alerts Ring tones, sounds, and alertsMove your BBM Video chat to an external display BBM Video options Turn off all ring tones and sounds Turn off the Instant Previews featureView and respond to Instant Preview notifications Set a custom ring tone for a contact View a Lock Screen Preview notification Turn off the Lock Screen Preview featureLock Screen Preview notifications Respond directly to an Instant Preview notification My device doesnt display Lock Screen Preview notifications Troubleshooting Ring tones, sounds, and alertsMy device doesnt display Instant Preview notifications Staying connected with the BlackBerry Hub BlackBerry Hub A message BlackBerry Hub at a glance Shortcuts BlackBerry HubList of messages Setting up and managing accounts On the Add Account screen, tap Email, Calendar and Contacts Add a personal email accountAdd a social networking or Evernote account On the Add Account screen, tap Work Account Add a BlackBerry email account Add a CalDAV or CardDAV account Add an Imap or POP email account Remove an account from your device Change account settingsTap Settings Accounts Cant add a second social networking account BlackBerry Hub message list icons Navigate your list of messages and notifications Viewing and searching messages Viewing important messages with the BlackBerry Priority Hub View messages by account or message typeView filed email Search for a message Turn off the BlackBerry Priority Hub Set the View Only Priority Messages switch to OnView only your priority messages Change the types of messages that are marked as priority Share or save your attachments Send email and messages from the BlackBerry HubSort attachments Change text formatting in an email Reply to or forward an emailAttach a file to an email or text message Add a BCC recipient to an email Managing messages Download or share a picture from an email Keep all email from a folder on your deviceFlag a message Mark a message as read or unread Tap Secure Email Set up S/MIME-protected messagingSecuring your email Turn on IBM Notes email encryption on your device Secure email icons Sign or encrypt a message Peek at your messages in the BlackBerry Hub from anywhere Tips BlackBerry Hub Check your upcoming events from the BlackBerry Hub Jump to the next or previous message Refresh your list of messages BlackBerry Hub settingsCreate a meeting from an email Add a contact from the BlackBerry Hub View conversation threads instead of single messages Change your default email address or calendarAdd a signature to an email account Change how messages are displayed in the BlackBerry Hub Change options for sending and receiving text messages Change advanced settings for text messagesColor code your email accounts Change the accounts that appear in the BlackBerry Hub Tap Facebook, Twitter, or LinkedIn About public warning messagesTurn off cell broadcast messages Unsubscribe from public warning messages Can only see email for the last 30 days Troubleshooting BlackBerry HubTroubleshooting wizard Im having problems using email Im not receiving messages Cant attach a file to a text message Cant see the recipients for a messageCant send or forward a text message BlackBerry ID Passwords and lockingPassword locking and screen locking Security Lock or unlock your device BlackBerry Balance and the work space passwordSIM card PINs Network lock and unlock code Unlock your device with a network unlock code Protect your SIM card with a PIN Change or remove your device passwordChange your work space password Change your SIM card PIN Set up BlackBerry Protect on your deviceFinding and protecting a lost device Change or view app permissions Setting security permissions for appsTap Settings Security and Privacy Application Permissions Securing your email Wipe your device to delete your data Tap Delete Data Switch between your personal and work spacesAbout BlackBerry Balance Delete your work space Using Parental Controls Import a certificate from your computer Restrict or limit access to features and contentTurn on encryption Add a VPN profile Tap Settings Network Connections VPN AddManaging VPN profiles About smart cards Import a certificate from a smart card Using a smart card with your deviceUse two-factor authentication Store your smart card password on your device What content is in my work space and my personal space? Frequently asked questions SecurityHow do I reset my device password if I forget it? NFC Can I use personal apps on my works network? What happens to my device data if I leave my organization? Where is my picture that I just took?Work space and BlackBerry Balance Switch between your personal and work spaces Delete your work space Change your work space passwordLock your work space Does my device have BlackBerry Balance? How do I set up BlackBerry Balance? Description My device is quarantined Troubleshooting Work space and BlackBerry Balance About BlackBerry ID Set up a new BlackBerry IDChange your BlackBerry ID password BlackBerry ID Find your BlackBerry ID on your old device Using your BlackBerry ID to switch devicesUsing your BlackBerry ID on a new device Tutorial Creating a BlackBerry ID on a BlackBerry 10 device Why do I need to re-enter my BlackBerry ID password? FAQ BlackBerry ID Transfer passwords to Password Keeper Password KeeperTroubleshooting wizard I need help with my BlackBerry ID About Password Keeper Password Manage passwords in Password KeeperChange the Password Keeper password Use a password or username from Password Keeper Prevent password and username copying Hide or show passwords in Password KeeperGenerate a random password Search in Password Keeper Add a password record to your favorites Lock Password KeeperCreate security questions and answers in Password Keeper Duplicate the password record Tap Password Keeper Share text and websites with Password KeeperShortcuts Password Keeper Main password list Take a picture Space key Volume Up key Volume Down keyCamera Camera app at a glance Taking pictures and recording videos Turn on autofocus lock Access the Camera app from the Lock screenRecord a video Peek at the last picture or video that you took Using Time Shift modeTake the best picture possible using Time Shift mode Replace a persons expression using Time Shift mode Stabilization Change the capture settingsShooting modes Normal Scene modes Change the camera settings Cant save pictures or videos to my media card Troubleshooting CameraCant turn on the flash or use the video light Cant take a picture or record a video Albums screen PicturesPictures app at a glance Recent screen Pan a picture Switch between your personal and work spacesViewing your pictures Zoom in to or out from a picture Tap Personal or Work Edit a pictureShare a picture Doing more with your pictures and picture albums Move a picture to a different album Organizing your pictures and albumsCreate an album Cant save a media file Troubleshooting PicturesSupported picture file extensions Cant open a media file Album screen MusicMusic app at a glance Now Playing screen Shuffle your music Playing your musicPlaylists screen Play, pause, or skip a song Add the music currently playing to a playlist Creating playlists and organizing your musicDoing more with your music Make a playlist Save your music on the Now Playing screen as a playlist Organize your music on the Now Playing screenAdd music to the Now Playing screen Remove and order songs on the Now Playing screen On the Playlists screen, tap Recently Played Change the volumeTips Music Play your last music selection ASF WMV WMA AVI MJPEG, MPEG-4 MPEG-3 F4V Videos app at a glance Troubleshooting MusicVideos Change the video display size Watching your videosPlay or pause a video Doing more with your videos Edit a video 143 Preview a story in BlackBerry Story Maker Troubleshooting VideosBlackBerry Story Maker About BlackBerry Story Maker About sharing media Change your BlackBerry Story Maker settingsMedia sharing Delete a story in BlackBerry Story Maker Share your media files with Dlna Certified devices Tap Settings Media SharingPlay or view your media file on a Dlna Certified device Give your device a nickname Start turn-by-turn directions MapsFinding a place Tap Route Options Show or hide trafficMute voice-guided directions Avoid toll roads, highways, or ferries on your route Remove a place from your favorites My placesRecalculate routes Add a new place to your favorites Clear your recent places Changing settings for MapsSwitch between kilometers or miles View your recent places Turn on or turn off traffic data Location servicesAbout location services Turn on or turn off location services Change location permissions for apps Turn on or turn off location-based ads Point the compass to true north or to magnetic north CompassCompass at a glance About the compass Im not getting an accurate reading from the compass Troubleshooting Compass Add an entry to the Remember app RememberAdding a folder or an entry to the Remember app Create a folder in the Remember app Record a voice note Add a due date and reminder time to an entryAdd tags to an entry Format the text in an entry Move an entry to a different folder Changing a Remember folder or entrySend something to the Remember app Change an entry Search for an entry in the Remember app Troubleshooting Remember appDelete a folder or an entry in the Remember app Viewing and searching your Remember entries Cant open a folder in the Remember app CalendarAbout the Calendar app Cant send something to the Remember app Calendar app at a glance Shortcuts Calendar app Set up email or other types of accounts on your device Tap Accounts Subscribed Calendar Subscribe to a public calendar on your deviceCheck your upcoming events from the BlackBerry Hub Create an event View your eventsFind email and files associated with an event Check who youre meeting with Tap No Recurrence Invite people to an eventAdd a location to an event Schedule a recurring event Add conference call details to an event Hide a calendarChange or delete an event Join a conference call from a meeting reminder Share a file with meeting participants Calendar app settingsSave conference call details in the Calendar app Send an I will be late message Change the color for a calendar Change default settings for eventsChange the email address to use with each calendar Cant sync my calendar Troubleshooting Calendar appNew or updated events arent appearing in my calendar Change how your calendar is displayed Contacts at a glance Shortcuts Contacts ContactsAbout the Contacts app Copy contacts to and from your SIM card Adding contactsAdd a contact to the Contacts app Details UpdatesContact views Add a contact from the Calls screen Contact someone Changing contactsAdd a contact to your favorites Hide a set of contacts Search for a contactFiltering contacts View contacts by account My contacts werent merged automatically Troubleshooting ContactsSort your contacts Share a contact Clock at a glance Shortcuts Clock Using the stopwatchUsing the timer Clock Tap Digital or Analog Alarm clockSet additional alarms Change the clock face Set the snooze Manage your additional alarmsChange your alarm tone Set an alarm for multiple days Stopwatch TimerSet the timer Change your timer tone Delete a city from the world clock screen Turn on bedside modeWorld clock Add a city to the world clock screen Set the Phone Calls in Bedside Mode switch to On Hear phone calls in bedside mode Convert a unit of measurement Calculator at a glance Using the calculatorSwitch to a scientific or standard calculator Calculator View your previous calculations BrowserBrowsing the Internet Calculate a tip Change the current search engine Using Browser tabsShortcuts Browser Go to a website Open a link in a new tab Switch between tabsOpen a new tab Close a tab View webpages in a reader-friendly format Change text size in reader modeChange the background color in reader mode Search for text on a webpage View your Browser bookmarks Bookmarks and historyAdd a website to your home screen Turn on Adobe Flash support Add, rename, or delete a bookmark tag View your bookmarks by tags or in a listOrganizing your bookmarks Change your bookmarks About website certificates Change Browser security settingsBrowsing safely Delete your browsing history Cant watch a video online Troubleshooting BrowserSecurity settings Change permissions for specific websites Scan a QR Code, barcode, or an NFC tag Smart TagsSmart Tags application explained Smart tag types Create your own smart tagDelete a smart tag from your device View your favorite smart tags Favorite a smart tagShare a smart tag Lock a smart tag Using the BlackBerry Voice Control appVoice Control Erase smart tag information from an NFC tag Making a phone call with the Voice Control app Searching using the Voice Control appSearch your device using the Voice Control App Search the Internet using the Voice Control app Book a meeting or appointment with the Voice Control app Ask a question using the Voice Control appSend messages using the Voice Control app Type using voice dictation Post a tweet using the Voice Control app Set an alarm using the Voice Control appGet directions using the Voice Control app Change your Facebook status using the Voice Control app Hear your latest unread message read back to you Voice Control settingsCheck your battery level using the Voice Control app Change the voice recognition mode Change your Games profile Change your voice response settingsGames Shortcuts Games Add a game to your favorites Invite a friend to the Games appAdd a game Start a BBM chat with a Games friend Troubleshooting GamesRecommend a game Invite a Games friend to BBM Organizing apps Tap Rename Getting started with Documents To Go Documents To Go Undo or redo an action in Documents To Go Access work filesSave changes to a file in Documents To Go Correct spelling in a document Editing documentsChange the font or formatting View a bookmark in a document Resize a row or column Enable word wrapEditing spreadsheets Find and replace text in a document Edit a slideshow Clear the contents of a cellEditing slideshows Cut, copy, and paste a cell, row, or column Hide or delete slides Present a slideshow wirelessly using Play onPresenting slideshows Reorder the slides Shortcuts Word To Go Shortcuts Documents To GoZoom in or out on a slide Use the virtual laser pointer View files on your device Shortcuts Slideshow To GoFile Manager Viewing files Add a folder Managing your filesView files on connected devices or networks Rename a file or folder Share files Transferring filesSort files and folders Select multiple files Save a file to your device Working with files stored in the cloudCopy a file Retrieve files saved to the cloud Moving or copying media files and documents Storage space and media cardWorking with zip files Tap Identification on Network and make note of the Username Turn on USB mass storage Tap Settings Storage and AccessInsert a media card Format your media card Using a media cardTap Settings Storage and Access Tap Format Media Card Supported media cards Wipe data from your media card Tap Settings Storage and Access Tap Erase Media CardCheck how much storage space is free Optimize your devices performance Frequently asked questions Storage space and memoryError messages Media card How do I free up storage space? 220 Connections Check which wireless networks your device connects toWireless connections icons Down. Tap Settings Network Connections Mobile Network Connections between devices Tips Choosing a connectionNetwork connections Internet tethering Turn on airplane modeTap Settings Network Connections Shared Internet connections Connect to the mobile network Switch wireless networks manuallyTurn off data services while roaming Mobile network Tap Connect Wi-FiConnect to a Wi-Fi network Disable or re-enable a saved Wi-Fi network Manually connect to a Wi-Fi networkTutorial Setting up Wi-Fi on a BlackBerry 10 device Delete a saved Wi-Fi network Wi-Fi network settings Use Proxy Cant connect to a Wi-Fi networkInter-Access Point Handover User Guide Find your Mobile Hotspot mode settings Mobile Hotspot modeSharing your Internet connection using Mobile Hotspot mode Use Mobile Hotspot mode to share your Internet connection Cant connect multiple devices to my mobile hotspot Internet tetheringDisconnect a device from your mobile hotspot Use Internet tethering to share your Internet connection BluetoothTurn on Bluetooth technology Pair and connect with a Bluetooth enabled device Tap Bluetooth Rename a paired or saved Bluetooth enabled deviceDisconnect from a paired Bluetooth enabled device Delete a saved Bluetooth enabled device Let your car kit use your devices network credentials Pairing your device with a carSet how Bluetooth enabled car kits access your messages Keep losing the connection with my Bluetooth enabled car kit Turn on NFC What is NFC?Send a file using NFC Tap Settings Network Connections NFC Tap Settings Software Updates Tap Check for Updates Software UpdatesHow do I update the software on my BlackBerry 10 device? Find your NFC settings Change your language while typing Tap Settings Language and Input Tap Voice DictationLanguage Change your typing language Keyboard and typing at a glance Home screen shortcuts Keyboard and typing Send a text message Update your Facebook statusPost a LinkedIn update Send an email Play music Add a note to BlackBerry RememberAdd a task to BlackBerry Remember Find a location in the Maps app Change or delete a text shortcut Creating custom text shortcutsTurn on word predictions Add a new text shortcut Type an uppercase character Type a symbol or numberTyping on the Keyboard Type an accented character Type faster with automated assistance settings Select a suggested word Cut, copy, and paste textSelecting word suggestions that appear while you type Spell check Turn off your device Battery and powerChange Keyboard, input, or typing settings Change spell check settings Battery and charging icons Charge your device Check your battery power level LED and battery notifications Frequently asked questions Battery and power Battery safety Turn of connections Decrease volumeUpdate your software Close apps Tap Settings Accessibility AccessibilityCustomize your accessibility settings Turn on Magnify mode Temporarily turn off Magnify mode Turn on TTY support Turn on Hearing Aid modeTap Settings Accessibility Hearing Aid Settings Tap Settings Accessibility Tap Screen Reader Adjust the verbosity BlackBerry Screen Reader settingsTurn on or turn off the Dark Screen mode Adjust the volume, speed, and pitch Change the language that the BlackBerry Screen Reader uses Turn on the Silent on Calls settingTap Settings Accessibility Tap Screen Reader Tap Verbosity Turn on or turn off Keyboard Echo Task Gesture BlackBerry Screen Reader gestures Select an item from a list Using BlackBerry Screen Reader Quick Settings mode List, the next tap returns to the top of the list. After Turn on Closed Captions BlackBerry Link features on your deviceAbout BlackBerry Link features on your device Using the BlackBerry Screen Reader on the home screen Copy a file to your device Access files stored on your computerWorking with files stored on your computer Edit or delete a file View paired computers Troubleshooting BlackBerry LinkCant access files on my computer Tap Settings BlackBerry Link Tap Clear Local Calendar and Clear Local Contacts Have duplicate contact and calendar entries Legal notice 266 User Guide