User Guide
 Published 2013-09-18 SWD-20130918124012688
 Contents
 148
 265
 New in this release
Getting to know your device
Introducing BlackBerry 10 OS version
 BlackBerry Story Maker
 Introducing BlackBerry 10 new apps and features
BlackBerry Keyboard
 Camera and Time Shift mode
 Share, stream, or display your media files
 How do I get back to the home screen?
Whats different about BlackBerry 10?
Many apps, you can tap
 How do I get to the menu?
 How do I change my settings and options?
 Where is my email or other messages?
 Where are my tasks, memos, and voice notes?
Where are my ring tones and notification profiles?
Where are my apps?
Tap Settings Notifications
 What is BlackBerry Link?
Where do I find my files?
Where can I find my device info and passwords?
How do I search?
 Home screen, keys, and icons
Your device at a glance Home screen at a glance
 Browser
Application icons
Contacts
Calendar
 Docs To Go
BlackBerry World
Remember
Pictures
 YouTube
Settings
Setup
Voice Control
 Notification icons
Setup and activation
Inserting the SIM card and media card Insert the SIM card
 Insert a media card
 Set up your device
 Set up email or other types of accounts on your device
 Update BBM
Power and charging
Make note of your usernames and passwords
What if I have contacts on my SIM card?
 Restart or reset your device
Put your device in standby mode
Charge your device
 Tips Charging your device
Using the touch screen
Lock your screen
 Scroll and move between items
Use a slider
 Select items
Zoom in to or zoom out from the screen
 Move items from one place to another
Minimize apps and show your Active Frames
 View the Hub
Show the menus
 Navigating within an Android app
 Move an app around the home screen
Personalizing your device
Download and buy apps, games, music, and videos
Change your ring tone, sounds, or alerts
 Set a picture as your wallpaper
Where do I find customer support?
Set an alarm
Bookmark a favorite webpage
 Overview
How To demo videos
Tutorial Searching the Help app on a BlackBerry 10 device
Video Getting around the BlackBerry interface
 Video Keyboard and typing basics
Video Personalize your device
 Video Setting up accounts
Setup
Video Transferring data to your new device
 Video Near Field Communication NFC
Video Bluetooth and Wi-Fi connections
Connections
Video Connect to your computer with BlackBerry Link
 Video Browser basics
Apps
Video Organizing tasks and notes with BlackBerry Remember
 Video Get Started with BBM
Video BBM Video chat with Screen Share
 Video Edit a picture
Video Taking pictures using the Time Shift mode
Media
Video Media sharing
 Before you switch devices
Device Switch
Video Creating stories with BlackBerry Story Maker
 Make note of your usernames and passwords
 Transfer data from a BlackBerry 7 device using a media card
Backing up and switching devices
Click Using a Media Card Save Data
 Tap Restore
After you switch devices
Transfer data to a new device using BlackBerry Protect
Transfer data from an iPhone or Android device
 Tap Settings Import Passwords
Transfer passwords to Password Keeper
Restoring BBM
 Cant switch my SIM card to my new BlackBerry 10 device
Troubleshooting Device Switch
Tips after switching devices
How do I reset my lost or forgotten BlackBerry ID password?
 Change your backlighting
Cant transfer items using my media card
Display
Change your font size
 Set a picture as your wallpaper
Change your devices regional settings
Tap Settings Language and Input
Change your display language
 Turn on rotation lock
Lock your device with a password
Lock your work space
 Take a screen shot of your device
Change your search settings
Search
Search your device
 Do more with your search results
 Phone at a glance Making and receiving calls
Phone
Make a call
 Answer or dismiss a call
Call a recent number or speed dial contact
Call someone from your contact list
Use Reply Now to send a message to a caller
 Make another call while already on a call
Start a conference call
Answer a second call while already on a call
Remove people from a conference call
 Answering calls automatically
Automatically answer or end a call using a case or holster
Automatically answer a call when a headset is connected
Move a call from your headset to your device
 Add a contact to your keyboard speed dial list
Move a call to BBM Video
Add a contact or number to your speed dial list
Delete a contact or number from your speed dial list
 Call waiting, call forwarding, and call blocking
Set up your voice mail
Set up call forwarding
Turn on or turn off call waiting
 Phone options
Adjust the bass and treble of your calls
Set up smart dialing
Block calls
 Turn on Priority Calling
Turn on the Reply Now feature
Set up your fixed dialing numbers
Tap Smart Dialing
 View your call summary
Visual Voice Mail
Checking your voice mail from your BlackBerry device
Listen to a voice mail message
 Save a voice mail message
Change your voice mail password
Forward a voice mail message
Change your voice mail greeting
 Deactivate voice mail on your device
BBM Video
BBM Video at a glance Start a BBM Video chat
Tap Deactivate
 Move your video thumbnail around the screen
Switch cameras or share your screen
Mute your microphone in a BBM Video chat
Accept or decline a BBM Video chat or BBM Voice chat
 BBM Video options
Ring tones, sounds, and alerts
Move your BBM Video chat to an external display
Change your ring tone, sounds, or alerts
 Set a custom ring tone for a contact
Turn off the Instant Previews feature
View and respond to Instant Preview notifications
Turn off all ring tones and sounds
 Respond directly to an Instant Preview notification
Turn off the Lock Screen Preview feature
Lock Screen Preview notifications
View a Lock Screen Preview notification
 My device doesnt display Instant Preview notifications
Troubleshooting Ring tones, sounds, and alerts
My device doesnt display Lock Screen Preview notifications
 BlackBerry Hub
Staying connected with the BlackBerry Hub
 List of messages
BlackBerry Hub at a glance Shortcuts BlackBerry Hub
A message
 Setting up and managing accounts
 Add a social networking or Evernote account
Add a personal email account
On the Add Account screen, tap Email, Calendar and Contacts
 Add a BlackBerry email account
On the Add Account screen, tap Work Account
 Add an Imap or POP email account
Add a CalDAV or CardDAV account
 Tap Settings Accounts
Change account settings
Remove an account from your device
 BlackBerry Hub message list icons
Cant add a second social networking account
 Viewing and searching messages
Navigate your list of messages and notifications
 Search for a message
View messages by account or message type
View filed email
Viewing important messages with the BlackBerry Priority Hub
 Change the types of messages that are marked as priority
Set the View Only Priority Messages switch to On
View only your priority messages
Turn off the BlackBerry Priority Hub
 Sort attachments
Send email and messages from the BlackBerry Hub
Share or save your attachments
 Add a BCC recipient to an email
Reply to or forward an email
Attach a file to an email or text message
Change text formatting in an email
 Managing messages
 Mark a message as read or unread
Keep all email from a folder on your device
Flag a message
Download or share a picture from an email
 Turn on IBM Notes email encryption on your device
Set up S/MIME-protected messaging
Securing your email
Tap Secure Email
 Sign or encrypt a message
Secure email icons
 Tips BlackBerry Hub
Peek at your messages in the BlackBerry Hub from anywhere
 Jump to the next or previous message
Check your upcoming events from the BlackBerry Hub
 Add a contact from the BlackBerry Hub
BlackBerry Hub settings
Create a meeting from an email
Refresh your list of messages
 Change how messages are displayed in the BlackBerry Hub
Change your default email address or calendar
Add a signature to an email account
View conversation threads instead of single messages
 Change the accounts that appear in the BlackBerry Hub
Change advanced settings for text messages
Color code your email accounts
Change options for sending and receiving text messages
 Unsubscribe from public warning messages
About public warning messages
Turn off cell broadcast messages
Tap Facebook, Twitter, or LinkedIn
 Im not receiving messages
Troubleshooting BlackBerry Hub
Troubleshooting wizard Im having problems using email
Can only see email for the last 30 days
 Cant send or forward a text message
Cant see the recipients for a message
Cant attach a file to a text message
 Security
Passwords and locking
Password locking and screen locking
BlackBerry ID
 Network lock and unlock code
BlackBerry Balance and the work space password
SIM card PINs
Lock or unlock your device
 Unlock your device with a network unlock code
 Change your work space password
Change or remove your device password
Protect your SIM card with a PIN
 Finding and protecting a lost device
Set up BlackBerry Protect on your device
Change your SIM card PIN
 Tap Settings Security and Privacy Application Permissions
Setting security permissions for apps
Change or view app permissions
 Securing your email
 Wipe your device to delete your data
 Delete your work space
Switch between your personal and work spaces
About BlackBerry Balance
Tap Delete Data
 Using Parental Controls
 Turn on encryption
Restrict or limit access to features and content
Import a certificate from your computer
 About smart cards
Tap Settings Network Connections VPN Add
Managing VPN profiles
Add a VPN profile
 Store your smart card password on your device
Using a smart card with your device
Use two-factor authentication
Import a certificate from a smart card
 How do I reset my device password if I forget it?
Frequently asked questions Security
What content is in my work space and my personal space?
 Can I use personal apps on my works network?
NFC
 Work space and BlackBerry Balance
Where is my picture that I just took?
What happens to my device data if I leave my organization?
 Switch between your personal and work spaces
 Lock your work space
Change your work space password
Delete your work space
 How do I set up BlackBerry Balance?
Does my device have BlackBerry Balance?
 Description
 Troubleshooting Work space and BlackBerry Balance
My device is quarantined
 BlackBerry ID
Set up a new BlackBerry ID
Change your BlackBerry ID password
About BlackBerry ID
 Tutorial Creating a BlackBerry ID on a BlackBerry 10 device
Using your BlackBerry ID to switch devices
Using your BlackBerry ID on a new device
Find your BlackBerry ID on your old device
 FAQ BlackBerry ID
Why do I need to re-enter my BlackBerry ID password?
 About Password Keeper
Password Keeper
Troubleshooting wizard I need help with my BlackBerry ID
Transfer passwords to Password Keeper
 Use a password or username from Password Keeper
Manage passwords in Password Keeper
Change the Password Keeper password
Password
 Search in Password Keeper
Hide or show passwords in Password Keeper
Generate a random password
Prevent password and username copying
 Duplicate the password record
Lock Password Keeper
Create security questions and answers in Password Keeper
Add a password record to your favorites
 Main password list
Share text and websites with Password Keeper
Shortcuts Password Keeper
Tap Password Keeper
 Camera app at a glance Taking pictures and recording videos
Space key Volume Up key Volume Down key
Camera
Take a picture
 Record a video
Access the Camera app from the Lock screen
Turn on autofocus lock
 Replace a persons expression using Time Shift mode
Using Time Shift mode
Take the best picture possible using Time Shift mode
Peek at the last picture or video that you took
 Normal
Change the capture settings
Shooting modes
Stabilization
 Change the camera settings
Scene modes
 Cant take a picture or record a video
Troubleshooting Camera
Cant turn on the flash or use the video light
Cant save pictures or videos to my media card
 Recent screen
Pictures
Pictures app at a glance
Albums screen
 Zoom in to or out from a picture
Switch between your personal and work spaces
Viewing your pictures
Pan a picture
 Doing more with your pictures and picture albums
Edit a picture
Share a picture
Tap Personal or Work
 Create an album
Organizing your pictures and albums
Move a picture to a different album
 Cant open a media file
Troubleshooting Pictures
Supported picture file extensions
Cant save a media file
 Now Playing screen
Music
Music app at a glance
Album screen
 Play, pause, or skip a song
Playing your music
Playlists screen
Shuffle your music
 Make a playlist
Creating playlists and organizing your music
Doing more with your music
Add the music currently playing to a playlist
 Remove and order songs on the Now Playing screen
Organize your music on the Now Playing screen
Add music to the Now Playing screen
Save your music on the Now Playing screen as a playlist
 Play your last music selection
Change the volume
Tips Music
On the Playlists screen, tap Recently Played
 ASF WMV WMA AVI MJPEG, MPEG-4 MPEG-3 F4V
 Videos
Troubleshooting Music
Videos app at a glance
 Play or pause a video
Watching your videos
Change the video display size
 Edit a video
Doing more with your videos
 143
 About BlackBerry Story Maker
Troubleshooting Videos
BlackBerry Story Maker
Preview a story in BlackBerry Story Maker
 Delete a story in BlackBerry Story Maker
Change your BlackBerry Story Maker settings
Media sharing
About sharing media
 Play or view your media file on a Dlna Certified device
Tap Settings Media Sharing
Share your media files with Dlna Certified devices
 Give your device a nickname
 Finding a place
Maps
Start turn-by-turn directions
 Avoid toll roads, highways, or ferries on your route
Show or hide traffic
Mute voice-guided directions
Tap Route Options
 Add a new place to your favorites
My places
Recalculate routes
Remove a place from your favorites
 View your recent places
Changing settings for Maps
Switch between kilometers or miles
Clear your recent places
 Turn on or turn off location services
Location services
About location services
Turn on or turn off traffic data
 Turn on or turn off location-based ads
Change location permissions for apps
 Compass at a glance About the compass
Compass
Point the compass to true north or to magnetic north
 Troubleshooting Compass
Im not getting an accurate reading from the compass
 Create a folder in the Remember app
Remember
Adding a folder or an entry to the Remember app
Add an entry to the Remember app
 Format the text in an entry
Add a due date and reminder time to an entry
Add tags to an entry
Record a voice note
 Change an entry
Changing a Remember folder or entry
Send something to the Remember app
Move an entry to a different folder
 Viewing and searching your Remember entries
Troubleshooting Remember app
Delete a folder or an entry in the Remember app
Search for an entry in the Remember app
 Cant send something to the Remember app
Calendar
About the Calendar app
Cant open a folder in the Remember app
 Set up email or other types of accounts on your device
Calendar app at a glance Shortcuts Calendar app
 Check your upcoming events from the BlackBerry Hub
Subscribe to a public calendar on your device
Tap Accounts Subscribed Calendar
 Check who youre meeting with
View your events
Find email and files associated with an event
Create an event
 Schedule a recurring event
Invite people to an event
Add a location to an event
Tap No Recurrence
 Join a conference call from a meeting reminder
Hide a calendar
Change or delete an event
Add conference call details to an event
 Send an I will be late message
Calendar app settings
Save conference call details in the Calendar app
Share a file with meeting participants
 Change the email address to use with each calendar
Change default settings for events
Change the color for a calendar
 Change how your calendar is displayed
Troubleshooting Calendar app
New or updated events arent appearing in my calendar
Cant sync my calendar
 About the Contacts app
Contacts
Contacts at a glance Shortcuts Contacts
 Add a contact to the Contacts app
Adding contacts
Copy contacts to and from your SIM card
 Add a contact from the Calls screen
Updates
Contact views
Details
 Add a contact to your favorites
Changing contacts
Contact someone
 View contacts by account
Search for a contact
Filtering contacts
Hide a set of contacts
 Share a contact
Troubleshooting Contacts
Sort your contacts
My contacts werent merged automatically
 Clock
Using the stopwatch
Using the timer
Clock at a glance Shortcuts Clock
 Change the clock face
Alarm clock
Set additional alarms
Tap Digital or Analog
 Set an alarm for multiple days
Manage your additional alarms
Change your alarm tone
Set the snooze
 Change your timer tone
Timer
Set the timer
Stopwatch
 Add a city to the world clock screen
Turn on bedside mode
World clock
Delete a city from the world clock screen
 Hear phone calls in bedside mode
Set the Phone Calls in Bedside Mode switch to On
 Calculator
Calculator at a glance Using the calculator
Switch to a scientific or standard calculator
Convert a unit of measurement
 Calculate a tip
Browser
Browsing the Internet
View your previous calculations
 Go to a website
Using Browser tabs
Shortcuts Browser
Change the current search engine
 Close a tab
Switch between tabs
Open a new tab
Open a link in a new tab
 Search for text on a webpage
Change text size in reader mode
Change the background color in reader mode
View webpages in a reader-friendly format
 Turn on Adobe Flash support
Bookmarks and history
Add a website to your home screen
View your Browser bookmarks
 Change your bookmarks
View your bookmarks by tags or in a list
Organizing your bookmarks
Add, rename, or delete a bookmark tag
 Delete your browsing history
Change Browser security settings
Browsing safely
About website certificates
 Change permissions for specific websites
Troubleshooting Browser
Security settings
Cant watch a video online
 Smart Tags application explained
Smart Tags
Scan a QR Code, barcode, or an NFC tag
 Delete a smart tag from your device
Create your own smart tag
Smart tag types
 Share a smart tag
Favorite a smart tag
View your favorite smart tags
 Erase smart tag information from an NFC tag
Using the BlackBerry Voice Control app
Voice Control
Lock a smart tag
 Search the Internet using the Voice Control app
Searching using the Voice Control app
Search your device using the Voice Control App
Making a phone call with the Voice Control app
 Type using voice dictation
Ask a question using the Voice Control app
Send messages using the Voice Control app
Book a meeting or appointment with the Voice Control app
 Change your Facebook status using the Voice Control app
Set an alarm using the Voice Control app
Get directions using the Voice Control app
Post a tweet using the Voice Control app
 Change the voice recognition mode
Voice Control settings
Check your battery level using the Voice Control app
Hear your latest unread message read back to you
 Shortcuts Games
Change your voice response settings
Games
Change your Games profile
 Add a game
Invite a friend to the Games app
Add a game to your favorites
 Invite a Games friend to BBM
Troubleshooting Games
Recommend a game
Start a BBM chat with a Games friend
 Organizing apps
 Tap Rename
 Documents To Go
Getting started with Documents To Go
 Save changes to a file in Documents To Go
Access work files
Undo or redo an action in Documents To Go
 View a bookmark in a document
Editing documents
Change the font or formatting
Correct spelling in a document
 Find and replace text in a document
Enable word wrap
Editing spreadsheets
Resize a row or column
 Cut, copy, and paste a cell, row, or column
Clear the contents of a cell
Editing slideshows
Edit a slideshow
 Reorder the slides
Present a slideshow wirelessly using Play on
Presenting slideshows
Hide or delete slides
 Use the virtual laser pointer
Shortcuts Documents To Go
Zoom in or out on a slide
Shortcuts Word To Go
 Viewing files
Shortcuts Slideshow To Go
File Manager
View files on your device
 Rename a file or folder
Managing your files
View files on connected devices or networks
Add a folder
 Select multiple files
Transferring files
Sort files and folders
Share files
 Retrieve files saved to the cloud
Working with files stored in the cloud
Copy a file
Save a file to your device
 Working with zip files
Storage space and media card
Moving or copying media files and documents
 Tap Identification on Network and make note of the Username
 Insert a media card
Tap Settings Storage and Access
Turn on USB mass storage
 Supported media cards
Using a media card
Tap Settings Storage and Access Tap Format Media Card
Format your media card
 Check how much storage space is free
Tap Settings Storage and Access Tap Erase Media Card
Wipe data from your media card
 How do I free up storage space?
Frequently asked questions Storage space and memory
Error messages Media card
Optimize your devices performance
 220
 Wireless connections icons
Check which wireless networks your device connects to
Connections
 Down. Tap Settings Network Connections Mobile Network
 Network connections
Tips Choosing a connection
Connections between devices
 Shared Internet connections
Turn on airplane mode
Tap Settings Network Connections
Internet tethering
 Mobile network
Switch wireless networks manually
Turn off data services while roaming
Connect to the mobile network
 Connect to a Wi-Fi network
Wi-Fi
Tap Connect
 Delete a saved Wi-Fi network
Manually connect to a Wi-Fi network
Tutorial Setting up Wi-Fi on a BlackBerry 10 device
Disable or re-enable a saved Wi-Fi network
 Wi-Fi network settings
 Inter-Access Point Handover
Cant connect to a Wi-Fi network
Use Proxy
 User Guide
 Use Mobile Hotspot mode to share your Internet connection
Mobile Hotspot mode
Sharing your Internet connection using Mobile Hotspot mode
Find your Mobile Hotspot mode settings
 Disconnect a device from your mobile hotspot
Internet tethering
Cant connect multiple devices to my mobile hotspot
 Pair and connect with a Bluetooth enabled device
Bluetooth
Turn on Bluetooth technology
Use Internet tethering to share your Internet connection
 Delete a saved Bluetooth enabled device
Rename a paired or saved Bluetooth enabled device
Disconnect from a paired Bluetooth enabled device
Tap Bluetooth
 Set how Bluetooth enabled car kits access your messages
Pairing your device with a car
Let your car kit use your devices network credentials
 Keep losing the connection with my Bluetooth enabled car kit
 Tap Settings Network Connections NFC
What is NFC?
Send a file using NFC
Turn on NFC
 Find your NFC settings
Software Updates
How do I update the software on my BlackBerry 10 device?
Tap Settings Software Updates Tap Check for Updates
 Change your typing language
Tap Settings Language and Input Tap Voice Dictation
Language
Change your language while typing
 Keyboard and typing
Keyboard and typing at a glance Home screen shortcuts
 Send an email
Update your Facebook status
Post a LinkedIn update
Send a text message
 Find a location in the Maps app
Add a note to BlackBerry Remember
Add a task to BlackBerry Remember
Play music
 Add a new text shortcut
Creating custom text shortcuts
Turn on word predictions
Change or delete a text shortcut
 Type an accented character
Type a symbol or number
Typing on the Keyboard
Type an uppercase character
 Type faster with automated assistance settings
 Spell check
Cut, copy, and paste text
Selecting word suggestions that appear while you type
Select a suggested word
 Change spell check settings
Battery and power
Change Keyboard, input, or typing settings
Turn off your device
 Battery and charging icons
 Check your battery power level
Charge your device
 LED and battery notifications
 Battery safety
Frequently asked questions Battery and power
 Close apps
Decrease volume
Update your software
Turn of connections
 Turn on Magnify mode
Accessibility
Customize your accessibility settings
Tap Settings Accessibility
 Temporarily turn off Magnify mode
 Tap Settings Accessibility Tap Screen Reader
Turn on Hearing Aid mode
Tap Settings Accessibility Hearing Aid Settings
Turn on TTY support
 Adjust the volume, speed, and pitch
BlackBerry Screen Reader settings
Turn on or turn off the Dark Screen mode
Adjust the verbosity
 Turn on or turn off Keyboard Echo
Turn on the Silent on Calls setting
Tap Settings Accessibility Tap Screen Reader Tap Verbosity
Change the language that the BlackBerry Screen Reader uses
 BlackBerry Screen Reader gestures
Task Gesture
 Using BlackBerry Screen Reader Quick Settings mode
Select an item from a list
 List, the next tap returns to the top of the list. After
 Using the BlackBerry Screen Reader on the home screen
BlackBerry Link features on your device
About BlackBerry Link features on your device
Turn on Closed Captions
 Edit or delete a file
Access files stored on your computer
Working with files stored on your computer
Copy a file to your device
 Tap Settings BlackBerry Link
Troubleshooting BlackBerry Link
Cant access files on my computer
View paired computers
 Have duplicate contact and calendar entries
Tap Clear Local Calendar and Clear Local Contacts
 Legal notice
 266
 User Guide