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Contents
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Get started
Getting to know your device
New in this release
Introducing BlackBerry 10 OS version 10.2 BlackBerry Hub
Camera
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Introducing BlackBerry 10: new apps and features
BlackBerry Hub
BlackBerry Keyboard
BBM Video with Screen Share
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What's different about BlackBerry 10?
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How do I change my settings and options?
Where is my email or other messages?
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Where do I find my files?
Where can I find my device info and passwords?
How do I search?
What is BlackBerry Link?
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Application icons
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Notification icons
Setup and activation
Inserting the SIM card and media card Insert the SIM card
Insert a media card
Set up your device
Before you switch devices
Learn what transfer options are available to you
Make note of your usernames and passwords
Update BBM
What if I have contacts on my SIM card?
Power and charging
Turn off your device
Put your device in standby mode
Restart or reset your device
Charge your device
Tips: Charging your device
Lock your screen
Using the touch screen
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Navigating within an Android app
Personalizing your device
Download and buy apps, games, music, and videos
Move an app around the home screen
Change your ring tone, sounds, or alerts
Change your font size
Where do I find customer support?
Tutorial: Searching the Help app on a BlackBerry 10 device
How To demo videos
Overview
Video: Getting around the BlackBerry interface
Video: BlackBerry Hub
Video: Keyboard and typing basics
Video: Personalize your device
Setup
Video: Transferring data to your new device
Video: Setting up accounts
Connections
Apps
Video: Get Started with BBM
Video: BBM Video chat with Screen Share
Media
Video: Creating stories with BlackBerry Story Maker
Device Switch
Before you switch devices
Learn what transfer options are available to you
Make note of your usernames and passwords
Update BBM
What if I have contacts on my SIM card?
Backing up and switching devices
Transfer data to a new device using a computer and BlackBerry Link
Transfer data from a BlackBerry 7 device using a media card
Transfer data to a new device using BlackBerry Protect
Transfer data from an iPhone or Android device
After you switch devices
Restoring BBM
Transfer passwords to Password Keeper
Tips after switching devices
Troubleshooting: Device Switch
I can't switch my SIM card to my new BlackBerry 10 device
How do I reset my lost or forgotten BlackBerry ID password?
Some of the data from my previous device isn't on my new device
I can't transfer items using my media card
Display
Change your backlighting
Change your font size
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Lock your device with a password
Lock your work space
Turn on rotation lock
Take a screen shot of your device
Search
Search your device
Filter your search results
Change your search settings
Do more with your search results
Phone
Phone
number
name
Phone at a glance
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Start a conference call
Answer a second call while already on a call
Make another call while already on a call
Remove people from a conference call
Answering calls automatically
Automatically answer or end a call using a case or holster
Automatically answer a call when a headset is connected
Move a call from your headset to your device
Move a call to BBM Video
Add a contact or number to your speed dial list
Add a contact to your keyboard speed dial list
Delete a contact or number from your speed dial list
Delete a contact from your keyboard speed dial list
Set up your voice mail
Call waiting, call forwarding, and call blocking
Turn on or turn off call waiting
Set up call forwarding
Block calls
Phone options
Show or hide your number on outgoing calls
Adjust the bass and treble of your calls
Set up smart dialing
Turn on Priority Calling
Turn on the Reply Now feature
Set up your fixed dialing numbers
View your call summary
Visual Voice Mail
Checking your voice mail from your BlackBerry device
Listen to a voice mail message
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Deactivate voice mail on your device
BBM Video
BBM Video at a glance
Start a BBM Video chat
Accept or decline a BBM Video chat or BBM Voice chat
About BlackBerry Natural Sound
Switch cameras or share your screen
Mute your microphone in a BBM Video chat
Move your video thumbnail around the screen
Move your BBM Video chat to an external display
BBM Video options
Ring tones, sounds, and alerts
Change your ring tone, sounds, or alerts
Turn off all ring tones and sounds except for calls
Set a custom ring tone for a contact
Turn off all ring tones and sounds
View and respond to Instant Preview notifications
Turn off the Instant Previews feature
Respond directly to an Instant Preview notification
Lock Screen Preview notifications
Turn off the Lock Screen Preview feature
View a Lock Screen Preview notification
Troubleshooting: Ring tones, sounds, and alerts
Messages
BlackBerry Hub
Staying connected with the BlackBerry Hub
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Setting up and managing accounts
Tutorial: Setting up an email account on a BlackBerry 10 device
Tutorial: Setting up a Facebook account on a BlackBerry 10 device
Tutorial: Setting up a Twitter account on a BlackBerry 10 device
Tutorial: Setting up a LinkedIn account on a BlackBerry 10 device
Tutorial: Setting up an Evernote account on a BlackBerry 10 device
Add a personal email account
Add a social networking or Evernote account
Add a work account supported by BlackBerry Enterprise Service 10
Add an email account supported by Microsoft Exchange ActiveSync
Add a BlackBerry email account
Add an IMAP or POP email account
Add a CalDAV or CardDAV account
Change account settings
Remove an account from your device
Troubleshooting: Setting up accounts I can't add an email account
I can't add a second social networking account
BlackBerry Hub message list icons
Viewing and searching messages
Where is my email or other messages?
Navigate your list of messages and notifications
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View only your priority messages
Add a message to or remove a message from the BlackBerry Priority Hub
Change the types of messages that are marked as priority
Turn off the BlackBerry Priority Hub
View attachments sent to you
Send email and messages from the BlackBerry Hub
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Managing messages
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Securing your email
Set up S/MIME-protected messaging
Turn on IBM Notes email encryption on your device
Sign or encrypt a message
Secure email icons
Tips: BlackBerry Hub
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Create a meeting from an email
Add a contact from the BlackBerry Hub
Refresh your list of messages
BlackBerry Hub settings
Set an out-of-office reply
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Color code your email accounts
Change the accounts that appear in the BlackBerry Hub
Change options for sending and receiving text messages
Change advanced settings for text messages
Turn off cell broadcast messages
Update your Facebook, Twitter, or LinkedIn status from the BlackBerry Hub
About public warning messages
Unsubscribe from public warning messages
Troubleshooting: BlackBerry Hub
Troubleshooting wizard: I'm having problems using email
I'm not receiving messages
I can only see email for the last 30 days
I can't find my work email in the BlackBerry Hub
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Passwords and security
Security
Passwords and locking
BlackBerry ID
Password locking and screen locking
BlackBerry Balance and the work space password
Network lock and unlock code
SIM card PINs
Lock or unlock your device
Lock your screen
Lock your device with a password
Lock your work space
Unlock your device with a network unlock code
Change or remove your device password
Change your work space password
Protect your SIM card with a PIN
Change your SIM card PIN
Finding and protecting a lost device
Set up BlackBerry Protect on your device
Tutorial: Setting up BlackBerry Protect on a BlackBerry 10 device
Setting security permissions for apps
Change or view app permissions
Securing your email
Set up S/MIME-protected messaging
Sign or encrypt a message
Secure email icons
Wipe your device to delete your data
Delete your work space
About BlackBerry Balance
Switch between your personal and work spaces
Using Parental Controls
Restrict or limit access to features and content
Turn on encryption
Import a certificate from your computer
Managing VPN profiles
Add a VPN profile
About smart cards
Using a smart card with your device
Use two-factor authentication
Import a certificate from a smart card
Store your smart card password on your device
Turn off LED notifications for a smart card
Frequently asked questions: Security
How do I reset my device password if I forget it?
What content is in my work space and my personal space?
Can I use personal apps on my work's network?
Where is my picture that I just took?
What happens to my device data if I leave my organization?
Work space and BlackBerry Balance
About BlackBerry Balance
Switch between your personal and work spaces
Lock your work space
Change your work space password
Delete your work space
Frequently asked questions: Work space and BlackBerry Balance
Does my device have BlackBerry Balance?
How do I set up BlackBerry Balance?
What content is in my work space and my personal space?
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Can I use personal apps on my work's network?
Where is my picture that I just took?
What happens to my device data if I leave my organization?
Troubleshooting: Work space and BlackBerry Balance
My device is quarantined
BlackBerry ID
About BlackBerry ID
Set up a new BlackBerry ID
Change your BlackBerry ID password
Change your BlackBerry ID information
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FAQ: BlackBerry ID
How do I reset my lost or forgotten BlackBerry ID password?
What is the difference between my BlackBerry ID username and screen name?
Why do I need to re-enter my BlackBerry ID password?
Can I sign out of BlackBerry ID and sign in with a different BlackBerry ID
Password Keeper
About Password Keeper
Transfer passwords to Password Keeper
Manage passwords in Password Keeper
Change the Password Keeper password
Use a password or username from Password Keeper
Prevent password and username copying
Hide or show passwords in Password Keeper
Generate a random password
Search in Password Keeper
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Share text and websites with Password Keeper
Shortcuts: Password Keeper
In the main password list
In the Details screen
Media
Camera
Record a video
Turn on autofocus lock
Switch between the camera, the video camera, and Time Shift mode
Access the Camera app from the Lock screen
Peek at the last picture or video that you took
Using Time Shift mode
Take the best picture possible using Time Shift mode
Replace a person's expression using Time Shift mode
Change the capture settings
Shooting modes
Scene modes
Change the camera settings
Troubleshooting: Camera
I can't turn on the flash or use the video light
I can't take a picture or record a video
I can't save pictures or videos to my media card
Pictures
Pictures app at a glance
Viewing your pictures
Zoom in to or out from a picture
Pan a picture
Play or view your media file on a DLNA Certified device
Switch between your personal and work spaces
Set a picture as your wallpaper
Edit a picture
Share a picture
Take a screen shot of your device
Organizing your pictures and albums
Create an album
Move a picture to a different album
Supported picture file extensions
Troubleshooting: Pictures
I can't open a media file
I can't save a media file
Music
Music app at a glance
Playing your music
Doing more with your music
Creating playlists and organizing your music
Make a playlist
Add the music currently playing to a playlist
Edit or rename a playlist
Organize your music on the Now Playing screen
Add music to the Now Playing screen
Remove and order songs on the Now Playing screen
Save your music on the Now Playing screen as a playlist
Play your last music selection
Change the volume
Tips: Music
Supported audio and video file extensions, formats, and codecs
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Videos
Date screen
Watching your videos
Play or pause a video
Change the video display size
Play or view your media file on a DLNA Certified device
Doing more with your videos
Change the volume
Edit a video
Supported audio and video file extensions, formats, and codecs
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BlackBerry Story Maker
Edit a story made with BlackBerry Story Maker
Delete a story in BlackBerry Story Maker
Change your BlackBerry Story Maker settings
Media sharing
About sharing media
Play or view your media file on a DLNA Certified device
Share your media files with DLNA Certified devices
Give your device a nickname
Maps and locations
Maps
Finding a place
Find a place on a map
Pin a place on a map
Switch to the map or detail view for turn-by-turn directions
Show or hide traffic
Mute voice-guided directions
Avoid toll roads, highways, or ferries on your route
Recalculate routes
My places
Add a new place to your favorites
Remove a place from your favorites
Change the details for a place
View your recent places
Changing settings for Maps
Switch between kilometers or miles
Change default route settings
Switch between voice-guided prompts and tones
Location services
About location services
Turn on or turn off location services
Turn on or turn off traffic data
Turn on or turn off location-based ads
Change location permissions for apps
Compass
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Applications and features
Remember
Collecting and organizing tasks, notes, and more with the Remember app
Adding a folder or an entry to the Remember app
Create a folder in the Remember app
Add a due date and reminder time to an entry
Add tags to an entry
Format the text in an entry
Record a voice note
Send something to the Remember app
Changing a Remember folder or entry
Change an entry
Move an entry to a different folder
Change the color of a folder
Delete a folder or an entry in the Remember app
Viewing and searching your Remember entries
Search for an entry in the Remember app
View Remember entries that have the same tag
Troubleshooting: Remember app
Calendar
About the Calendar app
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Subscribe to a public calendar on your device
Check your upcoming events from the BlackBerry Hub
View your events
Find email and files associated with an event
Check who you're meeting with
Create an event
Invite people to an event
Add a location to an event
Schedule a recurring event
Change the availability status or reminder time for an event
Add conference call details to an event
Hide a calendar
Change or delete an event
Join a conference call from a meeting reminder
Save conference call details in the Calendar app
Send an "I will be late" message
Share a file with meeting participants
Calendar app settings
Change your default email address or calendar
Change the email address to use with each calendar
Change the color for a calendar
Change default settings for events
Troubleshooting: Calendar app
Contacts
Adding contacts
Add a contact to the Contacts app
Copy contacts to and from your SIM card
Add a contact from the BlackBerry Hub
Add a contact from the Calls screen
Contact views
Changing contacts
Add or change a picture for a contact
Change info for a contact
Delete a contact
Add a contact to your favorites
Set a custom ring tone for a contact
Search for a contact
Filtering contacts
View contacts by account
Hide a set of contacts
Sort your contacts
Share a contact
Troubleshooting: Contacts
My contacts weren't merged automatically
My contacts' pictures change sometimes
Clock
Change the clock face
Alarm clock
Set an alarm
Set additional alarms
Manage your additional alarms
Change your alarm tone
Set an alarm for multiple days
Set the snooze
Stopwatch
Timer
Set the timer
Change your timer tone
World clock
Add a city to the world clock screen
Delete a city from the world clock screen
Turn on bedside mode
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Calculator
Calculator at a glance
Using the calculator
Switch to a scientific or standard calculator
Convert a unit of measurement
Browser
Browsing the Internet
Shortcuts: Browser
Go to a website
Change the current search engine
Using Browser tabs
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Bookmarks and history
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Delete your browsing history
Browsing safely
About website certificates
Website certificate icons
Change Browser security settings
Security settings
Troubleshooting: Browser
I can't watch a video online
Smart Tags
The Smart Tags application explained
Scan a QR Code, barcode, or an NFC tag
Delete a smart tag from your device
Create your own smart tag
Smart tag types
Favorite a smart tag
View your favorite smart tags
Share a smart tag
Lock a smart tag
Erase smart tag information from an NFC tag
Voice Control
Using the BlackBerry Voice Control app
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Voice Control settings
Change your voice response settings
Games
Shortcuts: Games
Change your Games profile
Invite a friend to the Games app
Add a game
Add a game to your favorites
Recommend a game
Invite a Games friend to BBM
Start a BBM chat with a Games friend
Troubleshooting: Games
Only my friends can see my profile
Organizing apps
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Documents and files
Documents To Go
Getting started with Documents To Go
Save changes to a file in Documents To Go
Undo or redo an action in Documents To Go
Access work files
Editing documents
Change the font or formatting
View a bookmark in a document
Correct spelling in a document
Obtain the word count of a document
Editing spreadsheets
Resize a row or column
Hide or show rows and columns
Enable word wrap
Editing slideshows
Reorder the slides
Hide or delete slides
View a slideshow presentation
Presenting slideshows
Present a slideshow wirelessly using Play on
Zoom in or out on a slide
Use the virtual laser pointer
Shortcuts: Documents To Go
Shortcuts: Word To Go
Shortcuts: Sheet To Go
Shortcuts: Slideshow To Go
File Manager
Viewing files
View files on your device
View files on connected devices or networks
Managing your files
Rename a file or folder
Add a folder
Search for an item in File Manager
Sort files and folders
Transferring files
Share files
Move a file
Copy a file
Working with files stored in the cloud
Retrieve files saved to the cloud
Save a file to your device
Synchronize a file with the cloud
Change cloud application settings
Storage space and media card
Moving or copying media files and documents
Transfer files between your computer and device using a USB connection
Transfer files between your computer and device using a Wi-Fi connection
Turn on USB mass storage
Insert a media card
Using a media card
Supported media cards
Format your media card
Wipe data from your media card
Turn on encryption
Check how much storage space is free
Frequently asked questions: Storage space and memory
How do I free up storage space?
Optimize your device's performance
Error messages: Media card
Your media card isn't recognized
Troubleshooting: Storage space
Settings and options
Connections
Check which wireless networks your device connects to
Give your device a nickname
Wireless connections icons
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Tips: Choosing a connection
Network connections
Connections between devices
Shared Internet connections
Turn on airplane mode
Mobile network
Connect to the mobile network
Roaming
Switch wireless networks manually
Turn off data services while roaming
Wi-Fi
Connect to a Wi-Fi network
Manually connect to a Wi-Fi network
Tutorial: Setting up Wi-Fi on a BlackBerry 10 device
Delete a saved Wi-Fi network
Disable or re-enable a saved Wi-Fi network
Wi-Fi network settings
Add a VPN profile
Troubleshooting: Wi-Fi Troubleshooting wizard: I can't connect to a Wi-Fi network
I can't connect to a Wi-Fi network
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Mobile Hotspot mode
Sharing your Internet connection using Mobile Hotspot mode
Use Mobile Hotspot mode to share your Internet connection
Find your Mobile Hotspot mode settings
Disconnect a device from your mobile hotspot
Internet tethering
Sharing your mobile network connection using Internet tethering
Bluetooth
Rename a paired or saved Bluetooth enabled device
Disconnect from a paired Bluetooth enabled device
Delete a saved Bluetooth enabled device
Pairing your device with a car
Set how Bluetooth enabled car kits access your messages
Let your car kit use your device's network credentials
Automatically establish a Bluetooth connection when you turn on your device
Troubleshooting: Bluetooth I can't pair with a Bluetooth enabled device
I keep losing the connection with my Bluetooth enabled car kit
NFC
What is NFC?
Turn on NFC
Send a file using NFC
Find your NFC settings
Software Updates
How do I update the software on my BlackBerry 10 device?
Language
Keyboard and typing
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Creating custom text shortcuts
Turn on word predictions
Add a new text shortcut
Change or delete a text shortcut
Clear the learned words list
Typing on the Keyboard
Type an accented character
Type a symbol or number
Type an uppercase character
Shortcuts: Typing
Type faster with automated assistance settings
Cut, copy, and paste text
Selecting word suggestions that appear while you type
Select a suggested word
Spell check
Turn on spell check
Battery and power
Turn off your device
Put your device in standby mode
Restart or reset your device
Battery and charging icons
Check your battery power level
Charge your device
Tips: Charging your device
LED and battery notifications
Battery safety
Device and battery disposal
RIM and environmental sustainability
Frequently asked questions: Battery and power
How can I extend battery life?
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Accessibility
Customize your accessibility settings
Turn on Magnify mode
Customize the magnification level
Temporarily turn off Magnify mode
Change your font size
Turn on Hearing Aid mode
Turn on TTY support
Turn on or turn off the BlackBerry Screen Reader
BlackBerry Screen Reader settings
Turn on or turn off the Dark Screen mode
Adjust the volume, speed, and pitch
Adjust the verbosity
Turn on the Silent on Calls setting
Turn on or turn off Keyboard Echo
Change the language that the BlackBerry Screen Reader uses
BlackBerry Screen Reader gestures
Using BlackBerry Screen Reader Quick Settings mode
Using BlackBerry Screen Reader gestures in the BlackBerry Calendar, Phone app, and BlackBerry Hub
Using the BlackBerry Screen Reader on the home screen
Turn on Closed Captions
BlackBerry Link features on your device
About BlackBerry Link features on your device
Working with files stored on your computer
Access files stored on your computer
Edit or delete a file
Copy a file to your device
View paired computers
Troubleshooting: BlackBerry Link
I can't access files on my computer
I have duplicate contact and calendar entries
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