Blackberry Q5 manual Troubleshooting Camera, Cant turn on the flash or use the video light

User Guide Media

Troubleshooting: Camera

I can't turn on the flash or use the video light

Try the following actions:

•There might not be enough battery power left to use the flash or video light. Charge your BlackBerry device and try again.

•The flash might still be charging. Wait a moment and then try again.

•Make sure you're using the rear-facing camera.

•Make sure you aren't using Time Shift, Image Stabilization, or Burst modes. These modes don't use the flash.

I can't take a picture or record a video

Try the following:

•Delete old media files to free up storage space and try again.

•Make sure that neither the camera nor the video camera is in use by another application. Close any application that might be using the cameras, and try again.

I can't save pictures or videos to my media card

Try one of the following:

•Delete old media files to free up storage space and try again.

•Insert a different media card.

•In the File Manager app, browse to your media card. Make sure that the Camera folder exists and is available. If necessary, create a new folder called Camera.

•In the File Manager app, browse to your media card. Check if there are any other files called Camera. Delete or move any other files called Camera to a different folder.

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