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Blackberry Q5 manual Troubleshooting Videos, About BlackBerry Story Maker

Models: Q5

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User Guide

Media

Troubleshooting: Videos

I can't open a media file

Make sure the file is in a format that your BlackBerry device supports.

BlackBerry Story Maker

About BlackBerry Story Maker

The BlackBerry Story Maker lets you make your own story in the form of a movie using pictures and videos that are saved on your BlackBerry device.

Preview a story in BlackBerry Story Maker

Tap an existing story.

Creating and editing stories

Create a story using BlackBerry Story Maker

1.Tap Create New Story.

2.Tap or .

3.Tap the pictures and videos that you want to include in your story. Tap Next.

4.Select the song for your story's soundtrack. Tap Next.

5.Type in the titles and credits that you want to appear in your story. Tap Done.

6.If necessary, tap a theme.

7.When you're finished, to save the story, tap .

Tip: If you entered an album to select pictures and videos, you can tap to go back and add pictures and videos from another album.

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Blackberry Q5 manual Troubleshooting Videos, About BlackBerry Story Maker, Preview a story in BlackBerry Story Maker

Contents

User Guide Published 2013-09-18 SWD-20130918124012688 Contents 148 265 Getting to know your device New in this releaseIntroducing BlackBerry 10 OS version BlackBerry Story Maker Introducing BlackBerry 10 new apps and features BlackBerry KeyboardCamera and Time Shift mode Share, stream, or display your media files Whats different about BlackBerry 10? How do I get back to the home screen?Many apps, you can tap How do I get to the menu? How do I change my settings and options? Where is my email or other messages? Where are my ring tones and notification profiles? Where are my apps?Where are my tasks, memos, and voice notes? Tap Settings NotificationsWhere do I find my files? Where can I find my device info and passwords?What is BlackBerry Link? How do I search?Home screen, keys, and icons Your device at a glance Home screen at a glanceApplication icons ContactsBrowser CalendarBlackBerry World RememberDocs To Go PicturesSettings SetupYouTube Voice ControlSetup and activation Notification iconsInserting the SIM card and media card Insert the SIM card Insert a media card Set up your device Set up email or other types of accounts on your device Power and charging Make note of your usernames and passwordsUpdate BBM What if I have contacts on my SIM card?Put your device in standby mode Restart or reset your deviceCharge your device Using the touch screen Tips Charging your deviceLock your screen Scroll and move between items Use a sliderSelect items Zoom in to or zoom out from the screenMove items from one place to another Minimize apps and show your Active FramesView the Hub Show the menusNavigating within an Android app Personalizing your device Download and buy apps, games, music, and videosMove an app around the home screen Change your ring tone, sounds, or alertsWhere do I find customer support? Set an alarmSet a picture as your wallpaper Bookmark a favorite webpageHow To demo videos Tutorial Searching the Help app on a BlackBerry 10 deviceOverview Video Getting around the BlackBerry interfaceVideo Keyboard and typing basics Video Personalize your deviceSetup Video Setting up accountsVideo Transferring data to your new device Video Bluetooth and Wi-Fi connections ConnectionsVideo Near Field Communication NFC Video Connect to your computer with BlackBerry LinkApps Video Browser basicsVideo Organizing tasks and notes with BlackBerry Remember Video Get Started with BBM Video BBM Video chat with Screen ShareVideo Taking pictures using the Time Shift mode MediaVideo Edit a picture Video Media sharingDevice Switch Before you switch devicesVideo Creating stories with BlackBerry Story Maker Make note of your usernames and passwords Backing up and switching devices Transfer data from a BlackBerry 7 device using a media cardClick Using a Media Card Save Data After you switch devices Transfer data to a new device using BlackBerry ProtectTap Restore Transfer data from an iPhone or Android deviceTransfer passwords to Password Keeper Tap Settings Import PasswordsRestoring BBM Troubleshooting Device Switch Tips after switching devicesCant switch my SIM card to my new BlackBerry 10 device How do I reset my lost or forgotten BlackBerry ID password?Cant transfer items using my media card DisplayChange your backlighting Change your font sizeChange your devices regional settings Tap Settings Language and InputSet a picture as your wallpaper Change your display languageLock your device with a password Turn on rotation lockLock your work space Change your search settings SearchTake a screen shot of your device Search your deviceDo more with your search results Phone Phone at a glance Making and receiving callsMake a call Call a recent number or speed dial contact Call someone from your contact listAnswer or dismiss a call Use Reply Now to send a message to a callerStart a conference call Answer a second call while already on a callMake another call while already on a call Remove people from a conference callAutomatically answer or end a call using a case or holster Automatically answer a call when a headset is connectedAnswering calls automatically Move a call from your headset to your deviceMove a call to BBM Video Add a contact or number to your speed dial listAdd a contact to your keyboard speed dial list Delete a contact or number from your speed dial listSet up your voice mail Set up call forwardingCall waiting, call forwarding, and call blocking Turn on or turn off call waitingAdjust the bass and treble of your calls Set up smart dialingPhone options Block callsTurn on the Reply Now feature Set up your fixed dialing numbersTurn on Priority Calling Tap Smart DialingVisual Voice Mail Checking your voice mail from your BlackBerry deviceView your call summary Listen to a voice mail messageChange your voice mail password Forward a voice mail messageSave a voice mail message Change your voice mail greetingBBM Video BBM Video at a glance Start a BBM Video chatDeactivate voice mail on your device Tap DeactivateSwitch cameras or share your screen Mute your microphone in a BBM Video chatMove your video thumbnail around the screen Accept or decline a BBM Video chat or BBM Voice chatRing tones, sounds, and alerts Move your BBM Video chat to an external displayBBM Video options Change your ring tone, sounds, or alertsTurn off the Instant Previews feature View and respond to Instant Preview notificationsSet a custom ring tone for a contact Turn off all ring tones and soundsTurn off the Lock Screen Preview feature Lock Screen Preview notificationsRespond directly to an Instant Preview notification View a Lock Screen Preview notificationTroubleshooting Ring tones, sounds, and alerts My device doesnt display Instant Preview notificationsMy device doesnt display Lock Screen Preview notifications BlackBerry Hub Staying connected with the BlackBerry HubBlackBerry Hub at a glance Shortcuts BlackBerry Hub List of messagesA message Setting up and managing accounts Add a personal email account Add a social networking or Evernote accountOn the Add Account screen, tap Email, Calendar and Contacts Add a BlackBerry email account On the Add Account screen, tap Work AccountAdd an Imap or POP email account Add a CalDAV or CardDAV accountChange account settings Tap Settings AccountsRemove an account from your device BlackBerry Hub message list icons Cant add a second social networking accountViewing and searching messages Navigate your list of messages and notificationsView messages by account or message type View filed emailSearch for a message Viewing important messages with the BlackBerry Priority HubSet the View Only Priority Messages switch to On View only your priority messagesChange the types of messages that are marked as priority Turn off the BlackBerry Priority HubSend email and messages from the BlackBerry Hub Sort attachmentsShare or save your attachments Reply to or forward an email Attach a file to an email or text messageAdd a BCC recipient to an email Change text formatting in an emailManaging messages Keep all email from a folder on your device Flag a messageMark a message as read or unread Download or share a picture from an emailSet up S/MIME-protected messaging Securing your emailTurn on IBM Notes email encryption on your device Tap Secure EmailSign or encrypt a message Secure email iconsTips BlackBerry Hub Peek at your messages in the BlackBerry Hub from anywhereJump to the next or previous message Check your upcoming events from the BlackBerry HubBlackBerry Hub settings Create a meeting from an emailAdd a contact from the BlackBerry Hub Refresh your list of messagesChange your default email address or calendar Add a signature to an email accountChange how messages are displayed in the BlackBerry Hub View conversation threads instead of single messagesChange advanced settings for text messages Color code your email accountsChange the accounts that appear in the BlackBerry Hub Change options for sending and receiving text messagesAbout public warning messages Turn off cell broadcast messagesUnsubscribe from public warning messages Tap Facebook, Twitter, or LinkedInTroubleshooting BlackBerry Hub Troubleshooting wizard Im having problems using emailIm not receiving messages Can only see email for the last 30 daysCant see the recipients for a message Cant send or forward a text messageCant attach a file to a text message Passwords and locking Password locking and screen lockingSecurity BlackBerry IDBlackBerry Balance and the work space password SIM card PINsNetwork lock and unlock code Lock or unlock your deviceUnlock your device with a network unlock code Change or remove your device password Change your work space passwordProtect your SIM card with a PIN Set up BlackBerry Protect on your device Finding and protecting a lost deviceChange your SIM card PIN Setting security permissions for apps Tap Settings Security and Privacy Application PermissionsChange or view app permissions Securing your email Wipe your device to delete your data Switch between your personal and work spaces About BlackBerry BalanceDelete your work space Tap Delete DataUsing Parental Controls Restrict or limit access to features and content Turn on encryptionImport a certificate from your computer Tap Settings Network Connections VPN Add Managing VPN profilesAbout smart cards Add a VPN profileUsing a smart card with your device Use two-factor authenticationStore your smart card password on your device Import a certificate from a smart cardFrequently asked questions Security How do I reset my device password if I forget it?What content is in my work space and my personal space? Can I use personal apps on my works network? NFCWhere is my picture that I just took? Work space and BlackBerry BalanceWhat happens to my device data if I leave my organization? Switch between your personal and work spaces Change your work space password Lock your work spaceDelete your work space How do I set up BlackBerry Balance? Does my device have BlackBerry Balance?Description Troubleshooting Work space and BlackBerry Balance My device is quarantinedSet up a new BlackBerry ID Change your BlackBerry ID passwordBlackBerry ID About BlackBerry IDUsing your BlackBerry ID to switch devices Using your BlackBerry ID on a new deviceTutorial Creating a BlackBerry ID on a BlackBerry 10 device Find your BlackBerry ID on your old deviceFAQ BlackBerry ID Why do I need to re-enter my BlackBerry ID password?Password Keeper Troubleshooting wizard I need help with my BlackBerry IDAbout Password Keeper Transfer passwords to Password KeeperManage passwords in Password Keeper Change the Password Keeper passwordUse a password or username from Password Keeper PasswordHide or show passwords in Password Keeper Generate a random passwordSearch in Password Keeper Prevent password and username copyingLock Password Keeper Create security questions and answers in Password KeeperDuplicate the password record Add a password record to your favoritesShare text and websites with Password Keeper Shortcuts Password KeeperMain password list Tap Password KeeperSpace key Volume Up key Volume Down key CameraCamera app at a glance Taking pictures and recording videos Take a pictureAccess the Camera app from the Lock screen Record a videoTurn on autofocus lock Using Time Shift mode Take the best picture possible using Time Shift modeReplace a persons expression using Time Shift mode Peek at the last picture or video that you tookChange the capture settings Shooting modesNormal StabilizationChange the camera settings Scene modesTroubleshooting Camera Cant turn on the flash or use the video lightCant take a picture or record a video Cant save pictures or videos to my media cardPictures Pictures app at a glanceRecent screen Albums screenSwitch between your personal and work spaces Viewing your picturesZoom in to or out from a picture Pan a pictureEdit a picture Share a pictureDoing more with your pictures and picture albums Tap Personal or WorkOrganizing your pictures and albums Create an albumMove a picture to a different album Troubleshooting Pictures Supported picture file extensionsCant open a media file Cant save a media fileMusic Music app at a glanceNow Playing screen Album screenPlaying your music Playlists screenPlay, pause, or skip a song Shuffle your musicCreating playlists and organizing your music Doing more with your musicMake a playlist Add the music currently playing to a playlistOrganize your music on the Now Playing screen Add music to the Now Playing screenRemove and order songs on the Now Playing screen Save your music on the Now Playing screen as a playlistChange the volume Tips MusicPlay your last music selection On the Playlists screen, tap Recently PlayedASF WMV WMA AVI MJPEG, MPEG-4 MPEG-3 F4V Troubleshooting Music VideosVideos app at a glance Watching your videos Play or pause a videoChange the video display size Edit a video Doing more with your videos143 Troubleshooting Videos BlackBerry Story MakerAbout BlackBerry Story Maker Preview a story in BlackBerry Story MakerChange your BlackBerry Story Maker settings Media sharingDelete a story in BlackBerry Story Maker About sharing mediaTap Settings Media Sharing Play or view your media file on a Dlna Certified deviceShare your media files with Dlna Certified devices Give your device a nickname Maps Finding a placeStart turn-by-turn directions Show or hide traffic Mute voice-guided directionsAvoid toll roads, highways, or ferries on your route Tap Route OptionsMy places Recalculate routesAdd a new place to your favorites Remove a place from your favoritesChanging settings for Maps Switch between kilometers or milesView your recent places Clear your recent placesLocation services About location servicesTurn on or turn off location services Turn on or turn off traffic dataTurn on or turn off location-based ads Change location permissions for appsCompass Compass at a glance About the compassPoint the compass to true north or to magnetic north Troubleshooting Compass Im not getting an accurate reading from the compassRemember Adding a folder or an entry to the Remember appCreate a folder in the Remember app Add an entry to the Remember appAdd a due date and reminder time to an entry Add tags to an entryFormat the text in an entry Record a voice noteChanging a Remember folder or entry Send something to the Remember appChange an entry Move an entry to a different folderTroubleshooting Remember app Delete a folder or an entry in the Remember appViewing and searching your Remember entries Search for an entry in the Remember appCalendar About the Calendar appCant send something to the Remember app Cant open a folder in the Remember appSet up email or other types of accounts on your device Calendar app at a glance Shortcuts Calendar appSubscribe to a public calendar on your device Check your upcoming events from the BlackBerry HubTap Accounts Subscribed Calendar View your events Find email and files associated with an eventCheck who youre meeting with Create an eventInvite people to an event Add a location to an eventSchedule a recurring event Tap No RecurrenceHide a calendar Change or delete an eventJoin a conference call from a meeting reminder Add conference call details to an eventCalendar app settings Save conference call details in the Calendar appSend an I will be late message Share a file with meeting participantsChange default settings for events Change the email address to use with each calendarChange the color for a calendar Troubleshooting Calendar app New or updated events arent appearing in my calendarChange how your calendar is displayed Cant sync my calendarContacts About the Contacts appContacts at a glance Shortcuts Contacts Adding contacts Add a contact to the Contacts appCopy contacts to and from your SIM card Updates Contact viewsAdd a contact from the Calls screen DetailsChanging contacts Add a contact to your favoritesContact someone Search for a contact Filtering contactsView contacts by account Hide a set of contactsTroubleshooting Contacts Sort your contactsShare a contact My contacts werent merged automaticallyUsing the stopwatch Using the timerClock Clock at a glance Shortcuts ClockAlarm clock Set additional alarmsChange the clock face Tap Digital or AnalogManage your additional alarms Change your alarm toneSet an alarm for multiple days Set the snoozeTimer Set the timerChange your timer tone StopwatchTurn on bedside mode World clockAdd a city to the world clock screen Delete a city from the world clock screenHear phone calls in bedside mode Set the Phone Calls in Bedside Mode switch to OnCalculator at a glance Using the calculator Switch to a scientific or standard calculatorCalculator Convert a unit of measurementBrowser Browsing the InternetCalculate a tip View your previous calculationsUsing Browser tabs Shortcuts BrowserGo to a website Change the current search engineSwitch between tabs Open a new tabClose a tab Open a link in a new tabChange text size in reader mode Change the background color in reader modeSearch for text on a webpage View webpages in a reader-friendly formatBookmarks and history Add a website to your home screenTurn on Adobe Flash support View your Browser bookmarksView your bookmarks by tags or in a list Organizing your bookmarksChange your bookmarks Add, rename, or delete a bookmark tagChange Browser security settings Browsing safelyDelete your browsing history About website certificatesTroubleshooting Browser Security settingsChange permissions for specific websites Cant watch a video onlineSmart Tags Smart Tags application explainedScan a QR Code, barcode, or an NFC tag Create your own smart tag Delete a smart tag from your deviceSmart tag types Favorite a smart tag Share a smart tagView your favorite smart tags Using the BlackBerry Voice Control app Voice ControlErase smart tag information from an NFC tag Lock a smart tagSearching using the Voice Control app Search your device using the Voice Control AppSearch the Internet using the Voice Control app Making a phone call with the Voice Control appAsk a question using the Voice Control app Send messages using the Voice Control appType using voice dictation Book a meeting or appointment with the Voice Control appSet an alarm using the Voice Control app Get directions using the Voice Control appChange your Facebook status using the Voice Control app Post a tweet using the Voice Control appVoice Control settings Check your battery level using the Voice Control appChange the voice recognition mode Hear your latest unread message read back to youChange your voice response settings GamesShortcuts Games Change your Games profileInvite a friend to the Games app Add a gameAdd a game to your favorites Troubleshooting Games Recommend a gameInvite a Games friend to BBM Start a BBM chat with a Games friendOrganizing apps Tap Rename Documents To Go Getting started with Documents To GoAccess work files Save changes to a file in Documents To GoUndo or redo an action in Documents To Go Editing documents Change the font or formattingView a bookmark in a document Correct spelling in a documentEnable word wrap Editing spreadsheetsFind and replace text in a document Resize a row or columnClear the contents of a cell Editing slideshowsCut, copy, and paste a cell, row, or column Edit a slideshowPresent a slideshow wirelessly using Play on Presenting slideshowsReorder the slides Hide or delete slidesShortcuts Documents To Go Zoom in or out on a slideUse the virtual laser pointer Shortcuts Word To GoShortcuts Slideshow To Go File ManagerViewing files View files on your deviceManaging your files View files on connected devices or networksRename a file or folder Add a folderTransferring files Sort files and foldersSelect multiple files Share filesWorking with files stored in the cloud Copy a fileRetrieve files saved to the cloud Save a file to your deviceStorage space and media card Working with zip filesMoving or copying media files and documents Tap Identification on Network and make note of the Username Tap Settings Storage and Access Insert a media cardTurn on USB mass storage Using a media card Tap Settings Storage and Access Tap Format Media CardSupported media cards Format your media cardTap Settings Storage and Access Tap Erase Media Card Check how much storage space is freeWipe data from your media card Frequently asked questions Storage space and memory Error messages Media cardHow do I free up storage space? Optimize your devices performance220 Check which wireless networks your device connects to Wireless connections iconsConnections Down. Tap Settings Network Connections Mobile Network Tips Choosing a connection Network connectionsConnections between devices Turn on airplane mode Tap Settings Network ConnectionsShared Internet connections Internet tetheringSwitch wireless networks manually Turn off data services while roamingMobile network Connect to the mobile networkWi-Fi Connect to a Wi-Fi networkTap Connect Manually connect to a Wi-Fi network Tutorial Setting up Wi-Fi on a BlackBerry 10 deviceDelete a saved Wi-Fi network Disable or re-enable a saved Wi-Fi networkWi-Fi network settings Cant connect to a Wi-Fi network Inter-Access Point HandoverUse Proxy User Guide Mobile Hotspot mode Sharing your Internet connection using Mobile Hotspot modeUse Mobile Hotspot mode to share your Internet connection Find your Mobile Hotspot mode settingsInternet tethering Disconnect a device from your mobile hotspotCant connect multiple devices to my mobile hotspot Bluetooth Turn on Bluetooth technologyPair and connect with a Bluetooth enabled device Use Internet tethering to share your Internet connectionRename a paired or saved Bluetooth enabled device Disconnect from a paired Bluetooth enabled deviceDelete a saved Bluetooth enabled device Tap BluetoothPairing your device with a car Set how Bluetooth enabled car kits access your messagesLet your car kit use your devices network credentials Keep losing the connection with my Bluetooth enabled car kit What is NFC? Send a file using NFCTap Settings Network Connections NFC Turn on NFCSoftware Updates How do I update the software on my BlackBerry 10 device?Find your NFC settings Tap Settings Software Updates Tap Check for UpdatesTap Settings Language and Input Tap Voice Dictation LanguageChange your typing language Change your language while typingKeyboard and typing Keyboard and typing at a glance Home screen shortcutsUpdate your Facebook status Post a LinkedIn updateSend an email Send a text messageAdd a note to BlackBerry Remember Add a task to BlackBerry RememberFind a location in the Maps app Play musicCreating custom text shortcuts Turn on word predictionsAdd a new text shortcut Change or delete a text shortcutType a symbol or number Typing on the KeyboardType an accented character Type an uppercase characterType faster with automated assistance settings Cut, copy, and paste text Selecting word suggestions that appear while you typeSpell check Select a suggested wordBattery and power Change Keyboard, input, or typing settingsChange spell check settings Turn off your deviceBattery and charging icons Check your battery power level Charge your deviceLED and battery notifications Battery safety Frequently asked questions Battery and powerDecrease volume Update your softwareClose apps Turn of connectionsAccessibility Customize your accessibility settingsTurn on Magnify mode Tap Settings AccessibilityTemporarily turn off Magnify mode Turn on Hearing Aid mode Tap Settings Accessibility Hearing Aid SettingsTap Settings Accessibility Tap Screen Reader Turn on TTY supportBlackBerry Screen Reader settings Turn on or turn off the Dark Screen modeAdjust the volume, speed, and pitch Adjust the verbosityTurn on the Silent on Calls setting Tap Settings Accessibility Tap Screen Reader Tap VerbosityTurn on or turn off Keyboard Echo Change the language that the BlackBerry Screen Reader usesBlackBerry Screen Reader gestures Task GestureUsing BlackBerry Screen Reader Quick Settings mode Select an item from a listList, the next tap returns to the top of the list. After BlackBerry Link features on your device About BlackBerry Link features on your deviceUsing the BlackBerry Screen Reader on the home screen Turn on Closed CaptionsAccess files stored on your computer Working with files stored on your computerEdit or delete a file Copy a file to your deviceTroubleshooting BlackBerry Link Cant access files on my computerTap Settings BlackBerry Link View paired computersHave duplicate contact and calendar entries Tap Clear Local Calendar and Clear Local ContactsLegal notice 266 User Guide