User Guide

BlackBerry Q5 Smartphone

Version: 10.2

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Contents

User Guide Published 2013-09-18 SWD-20130918124012688 Contents 148 265 New in this release Getting to know your deviceIntroducing BlackBerry 10 OS version BlackBerry Story Maker BlackBerry Keyboard Introducing BlackBerry 10 new apps and features Camera and Time Shift mode Share, stream, or display your media files How do I get back to the home screen? Whats different about BlackBerry 10?Many apps, you can tap How do I get to the menu? How do I change my settings and options? Where is my email or other messages? Where are my apps? Where are my ring tones and notification profiles?Where are my tasks, memos, and voice notes? Tap Settings Notifications Where can I find my device info and passwords? Where do I find my files?What is BlackBerry Link? How do I search? Your device at a glance Home screen at a glance Home screen, keys, and icons Contacts Application iconsBrowser Calendar Remember BlackBerry WorldDocs To Go Pictures Setup SettingsYouTube Voice Control Notification icons Setup and activationInserting the SIM card and media card Insert the SIM card Insert a media card Set up your device Set up email or other types of accounts on your device Make note of your usernames and passwords Power and chargingUpdate BBM What if I have contacts on my SIM card? Restart or reset your device Put your device in standby modeCharge your device Tips Charging your device Using the touch screenLock your screen Use a slider Scroll and move between items Zoom in to or zoom out from the screen Select items Minimize apps and show your Active Frames Move items from one place to another Show the menus View the Hub Navigating within an Android app Download and buy apps, games, music, and videos Personalizing your deviceMove an app around the home screen Change your ring tone, sounds, or alerts Set an alarm Where do I find customer support?Set a picture as your wallpaper Bookmark a favorite webpage Tutorial Searching the Help app on a BlackBerry 10 device How To demo videosOverview Video Getting around the BlackBerry interface Video Personalize your device Video Keyboard and typing basics Video Setting up accounts SetupVideo Transferring data to your new device Connections Video Bluetooth and Wi-Fi connectionsVideo Near Field Communication NFC Video Connect to your computer with BlackBerry Link Video Browser basics AppsVideo Organizing tasks and notes with BlackBerry Remember Video BBM Video chat with Screen Share Video Get Started with BBM Media Video Taking pictures using the Time Shift modeVideo Edit a picture Video Media sharing Before you switch devices Device SwitchVideo Creating stories with BlackBerry Story Maker Make note of your usernames and passwords Transfer data from a BlackBerry 7 device using a media card Backing up and switching devicesClick Using a Media Card Save Data Transfer data to a new device using BlackBerry Protect After you switch devicesTap Restore Transfer data from an iPhone or Android device Tap Settings Import Passwords Transfer passwords to Password KeeperRestoring BBM Tips after switching devices Troubleshooting Device SwitchCant switch my SIM card to my new BlackBerry 10 device How do I reset my lost or forgotten BlackBerry ID password? Display Cant transfer items using my media cardChange your backlighting Change your font size Tap Settings Language and Input Change your devices regional settingsSet a picture as your wallpaper Change your display language Turn on rotation lock Lock your device with a passwordLock your work space Search Change your search settingsTake a screen shot of your device Search your device Do more with your search results Phone at a glance Making and receiving calls PhoneMake a call Call someone from your contact list Call a recent number or speed dial contactAnswer or dismiss a call Use Reply Now to send a message to a caller Answer a second call while already on a call Start a conference callMake another call while already on a call Remove people from a conference call Automatically answer a call when a headset is connected Automatically answer or end a call using a case or holsterAnswering calls automatically Move a call from your headset to your device Add a contact or number to your speed dial list Move a call to BBM VideoAdd a contact to your keyboard speed dial list Delete a contact or number from your speed dial list Set up call forwarding Set up your voice mailCall waiting, call forwarding, and call blocking Turn on or turn off call waiting Set up smart dialing Adjust the bass and treble of your callsPhone options Block calls Set up your fixed dialing numbers Turn on the Reply Now featureTurn on Priority Calling Tap Smart Dialing Checking your voice mail from your BlackBerry device Visual Voice MailView your call summary Listen to a voice mail message Forward a voice mail message Change your voice mail passwordSave a voice mail message Change your voice mail greeting BBM Video at a glance Start a BBM Video chat BBM VideoDeactivate voice mail on your device Tap Deactivate Mute your microphone in a BBM Video chat Switch cameras or share your screenMove your video thumbnail around the screen Accept or decline a BBM Video chat or BBM Voice chat Move your BBM Video chat to an external display Ring tones, sounds, and alertsBBM Video options Change your ring tone, sounds, or alerts View and respond to Instant Preview notifications Turn off the Instant Previews featureSet a custom ring tone for a contact Turn off all ring tones and sounds Lock Screen Preview notifications Turn off the Lock Screen Preview featureRespond directly to an Instant Preview notification View a Lock Screen Preview notification My device doesnt display Instant Preview notifications Troubleshooting Ring tones, sounds, and alertsMy device doesnt display Lock Screen Preview notifications Staying connected with the BlackBerry Hub BlackBerry Hub List of messages BlackBerry Hub at a glance Shortcuts BlackBerry HubA message Setting up and managing accounts Add a social networking or Evernote account Add a personal email accountOn the Add Account screen, tap Email, Calendar and Contacts On the Add Account screen, tap Work Account Add a BlackBerry email account Add a CalDAV or CardDAV account Add an Imap or POP email account Tap Settings Accounts Change account settingsRemove an account from your device Cant add a second social networking account BlackBerry Hub message list icons Navigate your list of messages and notifications Viewing and searching messages View filed email View messages by account or message typeSearch for a message Viewing important messages with the BlackBerry Priority Hub View only your priority messages Set the View Only Priority Messages switch to OnChange the types of messages that are marked as priority Turn off the BlackBerry Priority Hub Sort attachments Send email and messages from the BlackBerry HubShare or save your attachments Attach a file to an email or text message Reply to or forward an emailAdd a BCC recipient to an email Change text formatting in an email Managing messages Flag a message Keep all email from a folder on your deviceMark a message as read or unread Download or share a picture from an email Securing your email Set up S/MIME-protected messagingTurn on IBM Notes email encryption on your device Tap Secure Email Secure email icons Sign or encrypt a message Peek at your messages in the BlackBerry Hub from anywhere Tips BlackBerry Hub Check your upcoming events from the BlackBerry Hub Jump to the next or previous message Create a meeting from an email BlackBerry Hub settingsAdd a contact from the BlackBerry Hub Refresh your list of messages Add a signature to an email account Change your default email address or calendarChange how messages are displayed in the BlackBerry Hub View conversation threads instead of single messages Color code your email accounts Change advanced settings for text messagesChange the accounts that appear in the BlackBerry Hub Change options for sending and receiving text messages Turn off cell broadcast messages About public warning messagesUnsubscribe from public warning messages Tap Facebook, Twitter, or LinkedIn Troubleshooting wizard Im having problems using email Troubleshooting BlackBerry HubIm not receiving messages Can only see email for the last 30 days Cant send or forward a text message Cant see the recipients for a messageCant attach a file to a text message Password locking and screen locking Passwords and lockingSecurity BlackBerry ID SIM card PINs BlackBerry Balance and the work space passwordNetwork lock and unlock code Lock or unlock your device Unlock your device with a network unlock code Change your work space password Change or remove your device passwordProtect your SIM card with a PIN Finding and protecting a lost device Set up BlackBerry Protect on your deviceChange your SIM card PIN Tap Settings Security and Privacy Application Permissions Setting security permissions for appsChange or view app permissions Securing your email Wipe your device to delete your data About BlackBerry Balance Switch between your personal and work spacesDelete your work space Tap Delete Data Using Parental Controls Turn on encryption Restrict or limit access to features and contentImport a certificate from your computer Managing VPN profiles Tap Settings Network Connections VPN AddAbout smart cards Add a VPN profile Use two-factor authentication Using a smart card with your deviceStore your smart card password on your device Import a certificate from a smart card How do I reset my device password if I forget it? Frequently asked questions SecurityWhat content is in my work space and my personal space? NFC Can I use personal apps on my works network? Work space and BlackBerry Balance Where is my picture that I just took?What happens to my device data if I leave my organization? Switch between your personal and work spaces Lock your work space Change your work space passwordDelete your work space Does my device have BlackBerry Balance? How do I set up BlackBerry Balance? Description My device is quarantined Troubleshooting Work space and BlackBerry Balance Change your BlackBerry ID password Set up a new BlackBerry IDBlackBerry ID About BlackBerry ID Using your BlackBerry ID on a new device Using your BlackBerry ID to switch devicesTutorial Creating a BlackBerry ID on a BlackBerry 10 device Find your BlackBerry ID on your old device Why do I need to re-enter my BlackBerry ID password? FAQ BlackBerry ID Troubleshooting wizard I need help with my BlackBerry ID Password KeeperAbout Password Keeper Transfer passwords to Password Keeper Change the Password Keeper password Manage passwords in Password KeeperUse a password or username from Password Keeper Password Generate a random password Hide or show passwords in Password KeeperSearch in Password Keeper Prevent password and username copying Create security questions and answers in Password Keeper Lock Password KeeperDuplicate the password record Add a password record to your favorites Shortcuts Password Keeper Share text and websites with Password KeeperMain password list Tap Password Keeper Camera Space key Volume Up key Volume Down keyCamera app at a glance Taking pictures and recording videos Take a picture Record a video Access the Camera app from the Lock screenTurn on autofocus lock Take the best picture possible using Time Shift mode Using Time Shift modeReplace a persons expression using Time Shift mode Peek at the last picture or video that you took Shooting modes Change the capture settingsNormal Stabilization Scene modes Change the camera settings Cant turn on the flash or use the video light Troubleshooting CameraCant take a picture or record a video Cant save pictures or videos to my media card Pictures app at a glance PicturesRecent screen Albums screen Viewing your pictures Switch between your personal and work spacesZoom in to or out from a picture Pan a picture Share a picture Edit a pictureDoing more with your pictures and picture albums Tap Personal or Work Create an album Organizing your pictures and albumsMove a picture to a different album Supported picture file extensions Troubleshooting PicturesCant open a media file Cant save a media file Music app at a glance MusicNow Playing screen Album screen Playlists screen Playing your musicPlay, pause, or skip a song Shuffle your music Doing more with your music Creating playlists and organizing your musicMake a playlist Add the music currently playing to a playlist Add music to the Now Playing screen Organize your music on the Now Playing screenRemove and order songs on the Now Playing screen Save your music on the Now Playing screen as a playlist Tips Music Change the volumePlay your last music selection On the Playlists screen, tap Recently Played ASF WMV WMA AVI MJPEG, MPEG-4 MPEG-3 F4V Videos Troubleshooting MusicVideos app at a glance Play or pause a video Watching your videosChange the video display size Doing more with your videos Edit a video 143 BlackBerry Story Maker Troubleshooting VideosAbout BlackBerry Story Maker Preview a story in BlackBerry Story Maker Media sharing Change your BlackBerry Story Maker settingsDelete a story in BlackBerry Story Maker About sharing media Play or view your media file on a Dlna Certified device Tap Settings Media SharingShare your media files with Dlna Certified devices Give your device a nickname Finding a place MapsStart turn-by-turn directions Mute voice-guided directions Show or hide trafficAvoid toll roads, highways, or ferries on your route Tap Route Options Recalculate routes My placesAdd a new place to your favorites Remove a place from your favorites Switch between kilometers or miles Changing settings for MapsView your recent places Clear your recent places About location services Location servicesTurn on or turn off location services Turn on or turn off traffic data Change location permissions for apps Turn on or turn off location-based ads Compass at a glance About the compass CompassPoint the compass to true north or to magnetic north Im not getting an accurate reading from the compass Troubleshooting Compass Adding a folder or an entry to the Remember app RememberCreate a folder in the Remember app Add an entry to the Remember app Add tags to an entry Add a due date and reminder time to an entryFormat the text in an entry Record a voice note Send something to the Remember app Changing a Remember folder or entryChange an entry Move an entry to a different folder Delete a folder or an entry in the Remember app Troubleshooting Remember appViewing and searching your Remember entries Search for an entry in the Remember app About the Calendar app CalendarCant send something to the Remember app Cant open a folder in the Remember app Calendar app at a glance Shortcuts Calendar app Set up email or other types of accounts on your device Check your upcoming events from the BlackBerry Hub Subscribe to a public calendar on your deviceTap Accounts Subscribed Calendar Find email and files associated with an event View your eventsCheck who youre meeting with Create an event Add a location to an event Invite people to an eventSchedule a recurring event Tap No Recurrence Change or delete an event Hide a calendarJoin a conference call from a meeting reminder Add conference call details to an event Save conference call details in the Calendar app Calendar app settingsSend an I will be late message Share a file with meeting participants Change the email address to use with each calendar Change default settings for eventsChange the color for a calendar New or updated events arent appearing in my calendar Troubleshooting Calendar appChange how your calendar is displayed Cant sync my calendar About the Contacts app ContactsContacts at a glance Shortcuts Contacts Add a contact to the Contacts app Adding contactsCopy contacts to and from your SIM card Contact views UpdatesAdd a contact from the Calls screen Details Add a contact to your favorites Changing contactsContact someone Filtering contacts Search for a contactView contacts by account Hide a set of contacts Sort your contacts Troubleshooting ContactsShare a contact My contacts werent merged automatically Using the timer Using the stopwatchClock Clock at a glance Shortcuts Clock Set additional alarms Alarm clockChange the clock face Tap Digital or Analog Change your alarm tone Manage your additional alarmsSet an alarm for multiple days Set the snooze Set the timer TimerChange your timer tone Stopwatch World clock Turn on bedside modeAdd a city to the world clock screen Delete a city from the world clock screen Set the Phone Calls in Bedside Mode switch to On Hear phone calls in bedside mode Switch to a scientific or standard calculator Calculator at a glance Using the calculatorCalculator Convert a unit of measurement Browsing the Internet BrowserCalculate a tip View your previous calculations Shortcuts Browser Using Browser tabsGo to a website Change the current search engine Open a new tab Switch between tabsClose a tab Open a link in a new tab Change the background color in reader mode Change text size in reader modeSearch for text on a webpage View webpages in a reader-friendly format Add a website to your home screen Bookmarks and historyTurn on Adobe Flash support View your Browser bookmarks Organizing your bookmarks View your bookmarks by tags or in a listChange your bookmarks Add, rename, or delete a bookmark tag Browsing safely Change Browser security settingsDelete your browsing history About website certificates Security settings Troubleshooting BrowserChange permissions for specific websites Cant watch a video online Smart Tags application explained Smart TagsScan a QR Code, barcode, or an NFC tag Delete a smart tag from your device Create your own smart tagSmart tag types Share a smart tag Favorite a smart tagView your favorite smart tags Voice Control Using the BlackBerry Voice Control appErase smart tag information from an NFC tag Lock a smart tag Search your device using the Voice Control App Searching using the Voice Control appSearch the Internet using the Voice Control app Making a phone call with the Voice Control app Send messages using the Voice Control app Ask a question using the Voice Control appType using voice dictation Book a meeting or appointment with the Voice Control app Get directions using the Voice Control app Set an alarm using the Voice Control appChange your Facebook status using the Voice Control app Post a tweet using the Voice Control app Check your battery level using the Voice Control app Voice Control settingsChange the voice recognition mode Hear your latest unread message read back to you Games Change your voice response settingsShortcuts Games Change your Games profile Add a game Invite a friend to the Games appAdd a game to your favorites Recommend a game Troubleshooting GamesInvite a Games friend to BBM Start a BBM chat with a Games friend Organizing apps Tap Rename Getting started with Documents To Go Documents To Go Save changes to a file in Documents To Go Access work filesUndo or redo an action in Documents To Go Change the font or formatting Editing documentsView a bookmark in a document Correct spelling in a document Editing spreadsheets Enable word wrapFind and replace text in a document Resize a row or column Editing slideshows Clear the contents of a cellCut, copy, and paste a cell, row, or column Edit a slideshow Presenting slideshows Present a slideshow wirelessly using Play onReorder the slides Hide or delete slides Zoom in or out on a slide Shortcuts Documents To GoUse the virtual laser pointer Shortcuts Word To Go File Manager Shortcuts Slideshow To GoViewing files View files on your device View files on connected devices or networks Managing your filesRename a file or folder Add a folder Sort files and folders Transferring filesSelect multiple files Share files Copy a file Working with files stored in the cloudRetrieve files saved to the cloud Save a file to your device Working with zip files Storage space and media cardMoving or copying media files and documents Tap Identification on Network and make note of the Username Insert a media card Tap Settings Storage and AccessTurn on USB mass storage Tap Settings Storage and Access Tap Format Media Card Using a media cardSupported media cards Format your media card Check how much storage space is free Tap Settings Storage and Access Tap Erase Media CardWipe data from your media card Error messages Media card Frequently asked questions Storage space and memoryHow do I free up storage space? Optimize your devices performance 220 Wireless connections icons Check which wireless networks your device connects toConnections Down. Tap Settings Network Connections Mobile Network Network connections Tips Choosing a connectionConnections between devices Tap Settings Network Connections Turn on airplane modeShared Internet connections Internet tethering Turn off data services while roaming Switch wireless networks manuallyMobile network Connect to the mobile network Connect to a Wi-Fi network Wi-FiTap Connect Tutorial Setting up Wi-Fi on a BlackBerry 10 device Manually connect to a Wi-Fi networkDelete a saved Wi-Fi network Disable or re-enable a saved Wi-Fi network Wi-Fi network settings Inter-Access Point Handover Cant connect to a Wi-Fi networkUse Proxy User Guide Sharing your Internet connection using Mobile Hotspot mode Mobile Hotspot modeUse Mobile Hotspot mode to share your Internet connection Find your Mobile Hotspot mode settings Disconnect a device from your mobile hotspot Internet tetheringCant connect multiple devices to my mobile hotspot Turn on Bluetooth technology BluetoothPair and connect with a Bluetooth enabled device Use Internet tethering to share your Internet connection Disconnect from a paired Bluetooth enabled device Rename a paired or saved Bluetooth enabled deviceDelete a saved Bluetooth enabled device Tap Bluetooth Set how Bluetooth enabled car kits access your messages Pairing your device with a carLet your car kit use your devices network credentials Keep losing the connection with my Bluetooth enabled car kit Send a file using NFC What is NFC?Tap Settings Network Connections NFC Turn on NFC How do I update the software on my BlackBerry 10 device? Software UpdatesFind your NFC settings Tap Settings Software Updates Tap Check for Updates Language Tap Settings Language and Input Tap Voice DictationChange your typing language Change your language while typing Keyboard and typing at a glance Home screen shortcuts Keyboard and typing Post a LinkedIn update Update your Facebook statusSend an email Send a text message Add a task to BlackBerry Remember Add a note to BlackBerry RememberFind a location in the Maps app Play music Turn on word predictions Creating custom text shortcutsAdd a new text shortcut Change or delete a text shortcut Typing on the Keyboard Type a symbol or numberType an accented character Type an uppercase character Type faster with automated assistance settings Selecting word suggestions that appear while you type Cut, copy, and paste textSpell check Select a suggested word Change Keyboard, input, or typing settings Battery and powerChange spell check settings Turn off your device Battery and charging icons Charge your device Check your battery power level LED and battery notifications Frequently asked questions Battery and power Battery safety Update your software Decrease volumeClose apps Turn of connections Customize your accessibility settings AccessibilityTurn on Magnify mode Tap Settings Accessibility Temporarily turn off Magnify mode Tap Settings Accessibility Hearing Aid Settings Turn on Hearing Aid modeTap Settings Accessibility Tap Screen Reader Turn on TTY support Turn on or turn off the Dark Screen mode BlackBerry Screen Reader settingsAdjust the volume, speed, and pitch Adjust the verbosity Tap Settings Accessibility Tap Screen Reader Tap Verbosity Turn on the Silent on Calls settingTurn on or turn off Keyboard Echo Change the language that the BlackBerry Screen Reader uses Task Gesture BlackBerry Screen Reader gestures Select an item from a list Using BlackBerry Screen Reader Quick Settings mode List, the next tap returns to the top of the list. After About BlackBerry Link features on your device BlackBerry Link features on your deviceUsing the BlackBerry Screen Reader on the home screen Turn on Closed Captions Working with files stored on your computer Access files stored on your computerEdit or delete a file Copy a file to your device Cant access files on my computer Troubleshooting BlackBerry LinkTap Settings BlackBerry Link View paired computers Tap Clear Local Calendar and Clear Local Contacts Have duplicate contact and calendar entries Legal notice 266 User Guide

Blackberry Q5 manual User Guide

Models: Q5

User Guide