BlackBerry Hub at a glance Shortcuts BlackBerry Hub

User Guide

Messages

The BlackBerry Hub at a glance

Shortcuts: BlackBerry Hub

In the list of messages

Compose a message	Press C

Search the BlackBerry Hub	Press S

Go to the next unread message in the list	Press U

Move to the top of your list of messages and notifications	Press T

Move to the bottom of your list of messages and notifications	Press B

In a message

Reply to a message	Press R

Reply all to a message	Press L

Forward a message	Press F

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Blackberry Q5 manual BlackBerry Hub at a glance Shortcuts BlackBerry Hub, List of messages, A message

Contents

User Guide Published 2013-09-18 SWD-20130918124012688 Contents 148 265 New in this release Getting to know your deviceIntroducing BlackBerry 10 OS version BlackBerry Story Maker Introducing BlackBerry 10 new apps and features BlackBerry Keyboard Camera and Time Shift mode Share, stream, or display your media files How do I get back to the home screen? Whats different about BlackBerry 10?Many apps, you can tap How do I get to the menu? How do I change my settings and options? Where is my email or other messages? Where are my tasks, memos, and voice notes? Where are my ring tones and notification profiles?Where are my apps? Tap Settings Notifications What is BlackBerry Link? Where do I find my files?Where can I find my device info and passwords? How do I search? Home screen, keys, and icons Your device at a glance Home screen at a glance Browser Application iconsContacts Calendar Docs To Go BlackBerry WorldRemember Pictures YouTube SettingsSetup Voice Control Notification icons Setup and activationInserting the SIM card and media card Insert the SIM card Insert a media card Set up your device Set up email or other types of accounts on your device Update BBM Power and chargingMake note of your usernames and passwords What if I have contacts on my SIM card? Restart or reset your device Put your device in standby modeCharge your device Tips Charging your device Using the touch screenLock your screen Scroll and move between items Use a slider Select items Zoom in to or zoom out from the screen Move items from one place to another Minimize apps and show your Active Frames View the Hub Show the menus Navigating within an Android app Move an app around the home screen Personalizing your deviceDownload and buy apps, games, music, and videos Change your ring tone, sounds, or alerts Set a picture as your wallpaper Where do I find customer support?Set an alarm Bookmark a favorite webpage Overview How To demo videosTutorial Searching the Help app on a BlackBerry 10 device Video Getting around the BlackBerry interface Video Keyboard and typing basics Video Personalize your device Video Setting up accounts SetupVideo Transferring data to your new device Video Near Field Communication NFC Video Bluetooth and Wi-Fi connectionsConnections Video Connect to your computer with BlackBerry Link Video Browser basics AppsVideo Organizing tasks and notes with BlackBerry Remember Video Get Started with BBM Video BBM Video chat with Screen Share Video Edit a picture Video Taking pictures using the Time Shift modeMedia Video Media sharing Before you switch devices Device SwitchVideo Creating stories with BlackBerry Story Maker Make note of your usernames and passwords Transfer data from a BlackBerry 7 device using a media card Backing up and switching devicesClick Using a Media Card Save Data Tap Restore After you switch devicesTransfer data to a new device using BlackBerry Protect Transfer data from an iPhone or Android device Tap Settings Import Passwords Transfer passwords to Password KeeperRestoring BBM Cant switch my SIM card to my new BlackBerry 10 device Troubleshooting Device SwitchTips after switching devices How do I reset my lost or forgotten BlackBerry ID password? Change your backlighting Cant transfer items using my media cardDisplay Change your font size Set a picture as your wallpaper Change your devices regional settingsTap Settings Language and Input Change your display language Turn on rotation lock Lock your device with a passwordLock your work space Take a screen shot of your device Change your search settingsSearch Search your device Do more with your search results Phone at a glance Making and receiving calls PhoneMake a call Answer or dismiss a call Call a recent number or speed dial contactCall someone from your contact list Use Reply Now to send a message to a caller Make another call while already on a call Start a conference callAnswer a second call while already on a call Remove people from a conference call Answering calls automatically Automatically answer or end a call using a case or holsterAutomatically answer a call when a headset is connected Move a call from your headset to your device Add a contact to your keyboard speed dial list Move a call to BBM VideoAdd a contact or number to your speed dial list Delete a contact or number from your speed dial list Call waiting, call forwarding, and call blocking Set up your voice mailSet up call forwarding Turn on or turn off call waiting Phone options Adjust the bass and treble of your callsSet up smart dialing Block calls Turn on Priority Calling Turn on the Reply Now featureSet up your fixed dialing numbers Tap Smart Dialing View your call summary Visual Voice MailChecking your voice mail from your BlackBerry device Listen to a voice mail message Save a voice mail message Change your voice mail passwordForward a voice mail message Change your voice mail greeting Deactivate voice mail on your device BBM VideoBBM Video at a glance Start a BBM Video chat Tap Deactivate Move your video thumbnail around the screen Switch cameras or share your screenMute your microphone in a BBM Video chat Accept or decline a BBM Video chat or BBM Voice chat BBM Video options Ring tones, sounds, and alertsMove your BBM Video chat to an external display Change your ring tone, sounds, or alerts Set a custom ring tone for a contact Turn off the Instant Previews featureView and respond to Instant Preview notifications Turn off all ring tones and sounds Respond directly to an Instant Preview notification Turn off the Lock Screen Preview featureLock Screen Preview notifications View a Lock Screen Preview notification My device doesnt display Instant Preview notifications Troubleshooting Ring tones, sounds, and alertsMy device doesnt display Lock Screen Preview notifications BlackBerry Hub Staying connected with the BlackBerry Hub List of messages BlackBerry Hub at a glance Shortcuts BlackBerry HubA message Setting up and managing accounts Add a social networking or Evernote account Add a personal email accountOn the Add Account screen, tap Email, Calendar and Contacts Add a BlackBerry email account On the Add Account screen, tap Work Account Add an Imap or POP email account Add a CalDAV or CardDAV account Tap Settings Accounts Change account settingsRemove an account from your device BlackBerry Hub message list icons Cant add a second social networking account Viewing and searching messages Navigate your list of messages and notifications Search for a message View messages by account or message typeView filed email Viewing important messages with the BlackBerry Priority Hub Change the types of messages that are marked as priority Set the View Only Priority Messages switch to OnView only your priority messages Turn off the BlackBerry Priority Hub Sort attachments Send email and messages from the BlackBerry HubShare or save your attachments Add a BCC recipient to an email Reply to or forward an emailAttach a file to an email or text message Change text formatting in an email Managing messages Mark a message as read or unread Keep all email from a folder on your deviceFlag a message Download or share a picture from an email Turn on IBM Notes email encryption on your device Set up S/MIME-protected messagingSecuring your email Tap Secure Email Sign or encrypt a message Secure email icons Tips BlackBerry Hub Peek at your messages in the BlackBerry Hub from anywhere Jump to the next or previous message Check your upcoming events from the BlackBerry Hub Add a contact from the BlackBerry Hub BlackBerry Hub settingsCreate a meeting from an email Refresh your list of messages Change how messages are displayed in the BlackBerry Hub Change your default email address or calendarAdd a signature to an email account View conversation threads instead of single messages Change the accounts that appear in the BlackBerry Hub Change advanced settings for text messagesColor code your email accounts Change options for sending and receiving text messages Unsubscribe from public warning messages About public warning messagesTurn off cell broadcast messages Tap Facebook, Twitter, or LinkedIn Im not receiving messages Troubleshooting BlackBerry HubTroubleshooting wizard Im having problems using email Can only see email for the last 30 days Cant send or forward a text message Cant see the recipients for a messageCant attach a file to a text message Security Passwords and lockingPassword locking and screen locking BlackBerry ID Network lock and unlock code BlackBerry Balance and the work space passwordSIM card PINs Lock or unlock your device Unlock your device with a network unlock code Change your work space password Change or remove your device passwordProtect your SIM card with a PIN Finding and protecting a lost device Set up BlackBerry Protect on your deviceChange your SIM card PIN Tap Settings Security and Privacy Application Permissions Setting security permissions for appsChange or view app permissions Securing your email Wipe your device to delete your data Delete your work space Switch between your personal and work spacesAbout BlackBerry Balance Tap Delete Data Using Parental Controls Turn on encryption Restrict or limit access to features and contentImport a certificate from your computer About smart cards Tap Settings Network Connections VPN AddManaging VPN profiles Add a VPN profile Store your smart card password on your device Using a smart card with your deviceUse two-factor authentication Import a certificate from a smart card How do I reset my device password if I forget it? Frequently asked questions SecurityWhat content is in my work space and my personal space? Can I use personal apps on my works network? NFC Work space and BlackBerry Balance Where is my picture that I just took?What happens to my device data if I leave my organization? Switch between your personal and work spaces Lock your work space Change your work space passwordDelete your work space How do I set up BlackBerry Balance? Does my device have BlackBerry Balance? Description Troubleshooting Work space and BlackBerry Balance My device is quarantined BlackBerry ID Set up a new BlackBerry IDChange your BlackBerry ID password About BlackBerry ID Tutorial Creating a BlackBerry ID on a BlackBerry 10 device Using your BlackBerry ID to switch devicesUsing your BlackBerry ID on a new device Find your BlackBerry ID on your old device FAQ BlackBerry ID Why do I need to re-enter my BlackBerry ID password? About Password Keeper Password KeeperTroubleshooting wizard I need help with my BlackBerry ID Transfer passwords to Password Keeper Use a password or username from Password Keeper Manage passwords in Password KeeperChange the Password Keeper password Password Search in Password Keeper Hide or show passwords in Password KeeperGenerate a random password Prevent password and username copying Duplicate the password record Lock Password KeeperCreate security questions and answers in Password Keeper Add a password record to your favorites Main password list Share text and websites with Password KeeperShortcuts Password Keeper Tap Password Keeper Camera app at a glance Taking pictures and recording videos Space key Volume Up key Volume Down keyCamera Take a picture Record a video Access the Camera app from the Lock screenTurn on autofocus lock Replace a persons expression using Time Shift mode Using Time Shift modeTake the best picture possible using Time Shift mode Peek at the last picture or video that you took Normal Change the capture settingsShooting modes Stabilization Change the camera settings Scene modes Cant take a picture or record a video Troubleshooting CameraCant turn on the flash or use the video light Cant save pictures or videos to my media card Recent screen PicturesPictures app at a glance Albums screen Zoom in to or out from a picture Switch between your personal and work spacesViewing your pictures Pan a picture Doing more with your pictures and picture albums Edit a pictureShare a picture Tap Personal or Work Create an album Organizing your pictures and albumsMove a picture to a different album Cant open a media file Troubleshooting PicturesSupported picture file extensions Cant save a media file Now Playing screen MusicMusic app at a glance Album screen Play, pause, or skip a song Playing your musicPlaylists screen Shuffle your music Make a playlist Creating playlists and organizing your musicDoing more with your music Add the music currently playing to a playlist Remove and order songs on the Now Playing screen Organize your music on the Now Playing screenAdd music to the Now Playing screen Save your music on the Now Playing screen as a playlist Play your last music selection Change the volumeTips Music On the Playlists screen, tap Recently Played ASF WMV WMA AVI MJPEG, MPEG-4 MPEG-3 F4V Videos Troubleshooting MusicVideos app at a glance Play or pause a video Watching your videosChange the video display size Edit a video Doing more with your videos 143 About BlackBerry Story Maker Troubleshooting VideosBlackBerry Story Maker Preview a story in BlackBerry Story Maker Delete a story in BlackBerry Story Maker Change your BlackBerry Story Maker settingsMedia sharing About sharing media Play or view your media file on a Dlna Certified device Tap Settings Media SharingShare your media files with Dlna Certified devices Give your device a nickname Finding a place MapsStart turn-by-turn directions Avoid toll roads, highways, or ferries on your route Show or hide trafficMute voice-guided directions Tap Route Options Add a new place to your favorites My placesRecalculate routes Remove a place from your favorites View your recent places Changing settings for MapsSwitch between kilometers or miles Clear your recent places Turn on or turn off location services Location servicesAbout location services Turn on or turn off traffic data Turn on or turn off location-based ads Change location permissions for apps Compass at a glance About the compass CompassPoint the compass to true north or to magnetic north Troubleshooting Compass Im not getting an accurate reading from the compass Create a folder in the Remember app RememberAdding a folder or an entry to the Remember app Add an entry to the Remember app Format the text in an entry Add a due date and reminder time to an entryAdd tags to an entry Record a voice note Change an entry Changing a Remember folder or entrySend something to the Remember app Move an entry to a different folder Viewing and searching your Remember entries Troubleshooting Remember appDelete a folder or an entry in the Remember app Search for an entry in the Remember app Cant send something to the Remember app CalendarAbout the Calendar app Cant open a folder in the Remember app Set up email or other types of accounts on your device Calendar app at a glance Shortcuts Calendar app Check your upcoming events from the BlackBerry Hub Subscribe to a public calendar on your deviceTap Accounts Subscribed Calendar Check who youre meeting with View your eventsFind email and files associated with an event Create an event Schedule a recurring event Invite people to an eventAdd a location to an event Tap No Recurrence Join a conference call from a meeting reminder Hide a calendarChange or delete an event Add conference call details to an event Send an I will be late message Calendar app settingsSave conference call details in the Calendar app Share a file with meeting participants Change the email address to use with each calendar Change default settings for eventsChange the color for a calendar Change how your calendar is displayed Troubleshooting Calendar appNew or updated events arent appearing in my calendar Cant sync my calendar About the Contacts app ContactsContacts at a glance Shortcuts Contacts Add a contact to the Contacts app Adding contactsCopy contacts to and from your SIM card Add a contact from the Calls screen UpdatesContact views Details Add a contact to your favorites Changing contactsContact someone View contacts by account Search for a contactFiltering contacts Hide a set of contacts Share a contact Troubleshooting ContactsSort your contacts My contacts werent merged automatically Clock Using the stopwatchUsing the timer Clock at a glance Shortcuts Clock Change the clock face Alarm clockSet additional alarms Tap Digital or Analog Set an alarm for multiple days Manage your additional alarmsChange your alarm tone Set the snooze Change your timer tone TimerSet the timer Stopwatch Add a city to the world clock screen Turn on bedside modeWorld clock Delete a city from the world clock screen Hear phone calls in bedside mode Set the Phone Calls in Bedside Mode switch to On Calculator Calculator at a glance Using the calculatorSwitch to a scientific or standard calculator Convert a unit of measurement Calculate a tip BrowserBrowsing the Internet View your previous calculations Go to a website Using Browser tabsShortcuts Browser Change the current search engine Close a tab Switch between tabsOpen a new tab Open a link in a new tab Search for text on a webpage Change text size in reader modeChange the background color in reader mode View webpages in a reader-friendly format Turn on Adobe Flash support Bookmarks and historyAdd a website to your home screen View your Browser bookmarks Change your bookmarks View your bookmarks by tags or in a listOrganizing your bookmarks Add, rename, or delete a bookmark tag Delete your browsing history Change Browser security settingsBrowsing safely About website certificates Change permissions for specific websites Troubleshooting BrowserSecurity settings Cant watch a video online Smart Tags application explained Smart TagsScan a QR Code, barcode, or an NFC tag Delete a smart tag from your device Create your own smart tagSmart tag types Share a smart tag Favorite a smart tagView your favorite smart tags Erase smart tag information from an NFC tag Using the BlackBerry Voice Control appVoice Control Lock a smart tag Search the Internet using the Voice Control app Searching using the Voice Control appSearch your device using the Voice Control App Making a phone call with the Voice Control app Type using voice dictation Ask a question using the Voice Control appSend messages using the Voice Control app Book a meeting or appointment with the Voice Control app Change your Facebook status using the Voice Control app Set an alarm using the Voice Control appGet directions using the Voice Control app Post a tweet using the Voice Control app Change the voice recognition mode Voice Control settingsCheck your battery level using the Voice Control app Hear your latest unread message read back to you Shortcuts Games Change your voice response settingsGames Change your Games profile Add a game Invite a friend to the Games appAdd a game to your favorites Invite a Games friend to BBM Troubleshooting GamesRecommend a game Start a BBM chat with a Games friend Organizing apps Tap Rename Documents To Go Getting started with Documents To Go Save changes to a file in Documents To Go Access work filesUndo or redo an action in Documents To Go View a bookmark in a document Editing documentsChange the font or formatting Correct spelling in a document Find and replace text in a document Enable word wrapEditing spreadsheets Resize a row or column Cut, copy, and paste a cell, row, or column Clear the contents of a cellEditing slideshows Edit a slideshow Reorder the slides Present a slideshow wirelessly using Play onPresenting slideshows Hide or delete slides Use the virtual laser pointer Shortcuts Documents To GoZoom in or out on a slide Shortcuts Word To Go Viewing files Shortcuts Slideshow To GoFile Manager View files on your device Rename a file or folder Managing your filesView files on connected devices or networks Add a folder Select multiple files Transferring filesSort files and folders Share files Retrieve files saved to the cloud Working with files stored in the cloudCopy a file Save a file to your device Working with zip files Storage space and media cardMoving or copying media files and documents Tap Identification on Network and make note of the Username Insert a media card Tap Settings Storage and AccessTurn on USB mass storage Supported media cards Using a media cardTap Settings Storage and Access Tap Format Media Card Format your media card Check how much storage space is free Tap Settings Storage and Access Tap Erase Media CardWipe data from your media card How do I free up storage space? Frequently asked questions Storage space and memoryError messages Media card Optimize your devices performance 220 Wireless connections icons Check which wireless networks your device connects toConnections Down. Tap Settings Network Connections Mobile Network Network connections Tips Choosing a connectionConnections between devices Shared Internet connections Turn on airplane modeTap Settings Network Connections Internet tethering Mobile network Switch wireless networks manuallyTurn off data services while roaming Connect to the mobile network Connect to a Wi-Fi network Wi-FiTap Connect Delete a saved Wi-Fi network Manually connect to a Wi-Fi networkTutorial Setting up Wi-Fi on a BlackBerry 10 device Disable or re-enable a saved Wi-Fi network Wi-Fi network settings Inter-Access Point Handover Cant connect to a Wi-Fi networkUse Proxy User Guide Use Mobile Hotspot mode to share your Internet connection Mobile Hotspot modeSharing your Internet connection using Mobile Hotspot mode Find your Mobile Hotspot mode settings Disconnect a device from your mobile hotspot Internet tetheringCant connect multiple devices to my mobile hotspot Pair and connect with a Bluetooth enabled device BluetoothTurn on Bluetooth technology Use Internet tethering to share your Internet connection Delete a saved Bluetooth enabled device Rename a paired or saved Bluetooth enabled deviceDisconnect from a paired Bluetooth enabled device Tap Bluetooth Set how Bluetooth enabled car kits access your messages Pairing your device with a carLet your car kit use your devices network credentials Keep losing the connection with my Bluetooth enabled car kit Tap Settings Network Connections NFC What is NFC?Send a file using NFC Turn on NFC Find your NFC settings Software UpdatesHow do I update the software on my BlackBerry 10 device? Tap Settings Software Updates Tap Check for Updates Change your typing language Tap Settings Language and Input Tap Voice DictationLanguage Change your language while typing Keyboard and typing Keyboard and typing at a glance Home screen shortcuts Send an email Update your Facebook statusPost a LinkedIn update Send a text message Find a location in the Maps app Add a note to BlackBerry RememberAdd a task to BlackBerry Remember Play music Add a new text shortcut Creating custom text shortcutsTurn on word predictions Change or delete a text shortcut Type an accented character Type a symbol or numberTyping on the Keyboard Type an uppercase character Type faster with automated assistance settings Spell check Cut, copy, and paste textSelecting word suggestions that appear while you type Select a suggested word Change spell check settings Battery and powerChange Keyboard, input, or typing settings Turn off your device Battery and charging icons Check your battery power level Charge your device LED and battery notifications Battery safety Frequently asked questions Battery and power Close apps Decrease volumeUpdate your software Turn of connections Turn on Magnify mode AccessibilityCustomize your accessibility settings Tap Settings Accessibility Temporarily turn off Magnify mode Tap Settings Accessibility Tap Screen Reader Turn on Hearing Aid modeTap Settings Accessibility Hearing Aid Settings Turn on TTY support Adjust the volume, speed, and pitch BlackBerry Screen Reader settingsTurn on or turn off the Dark Screen mode Adjust the verbosity Turn on or turn off Keyboard Echo Turn on the Silent on Calls settingTap Settings Accessibility Tap Screen Reader Tap Verbosity Change the language that the BlackBerry Screen Reader uses BlackBerry Screen Reader gestures Task Gesture Using BlackBerry Screen Reader Quick Settings mode Select an item from a list List, the next tap returns to the top of the list. After Using the BlackBerry Screen Reader on the home screen BlackBerry Link features on your deviceAbout BlackBerry Link features on your device Turn on Closed Captions Edit or delete a file Access files stored on your computerWorking with files stored on your computer Copy a file to your device Tap Settings BlackBerry Link Troubleshooting BlackBerry LinkCant access files on my computer View paired computers Have duplicate contact and calendar entries Tap Clear Local Calendar and Clear Local Contacts Legal notice 266 User Guide

Blackberry Q5 BlackBerry Hub at a glance Shortcuts BlackBerry Hub, List of messages, A message

Models: Q5

The BlackBerry Hub at a glance

Shortcuts: BlackBerry Hub

In the list of messages

In a message