User Guide

Legal notice

Certain features outlined in this documentation require a minimum version of BlackBerry Enterprise Server, BlackBerry Desktop Software, and/or BlackBerry Device Software.

The terms of use of any BlackBerry product or service are set out in a separate license or other agreement with BlackBerry applicable thereto. NOTHING IN THIS DOCUMENTATION IS INTENDED TO SUPERSEDE ANY EXPRESS WRITTEN AGREEMENTS OR WARRANTIES PROVIDED BY BLACKBERRY FOR PORTIONS OF ANY BLACKBERRY PRODUCT OR SERVICE OTHER THAN THIS DOCUMENTATION.

The information provided in this guide is applicable to the following smartphone models:

SQR100-1 / RFR101LW

SQR100-2 / RFS121LW

SQR100-3 / RFT81UW

BlackBerry Limited

295 Phillip Street

Waterloo, ON N2L 3W8

Canada

BlackBerry UK Limited

200 Bath Road

Slough, Berkshire SL1 3XE

United Kingdom

Published in Canada

267

Page 267

Image 267

Contents

User Guide Published 2013-09-18 SWD-20130918124012688 Contents 148 265 Getting to know your device New in this releaseIntroducing BlackBerry 10 OS version BlackBerry Story Maker BlackBerry Keyboard Introducing BlackBerry 10 new apps and features Camera and Time Shift mode Share, stream, or display your media files Whats different about BlackBerry 10? How do I get back to the home screen?Many apps, you can tap How do I get to the menu? How do I change my settings and options? Where is my email or other messages? Tap Settings Notifications Where are my ring tones and notification profiles?Where are my apps? Where are my tasks, memos, and voice notes? How do I search? Where do I find my files?Where can I find my device info and passwords? What is BlackBerry Link? Your device at a glance Home screen at a glance Home screen, keys, and icons Calendar Application iconsContacts Browser Pictures BlackBerry WorldRemember Docs To Go Voice Control SettingsSetup YouTube Setup and activation Notification iconsInserting the SIM card and media card Insert the SIM card Insert a media card Set up your device Set up email or other types of accounts on your device What if I have contacts on my SIM card? Power and chargingMake note of your usernames and passwords Update BBM Put your device in standby mode Restart or reset your deviceCharge your device Using the touch screen Tips Charging your deviceLock your screen Use a slider Scroll and move between items Zoom in to or zoom out from the screen Select items Minimize apps and show your Active Frames Move items from one place to another Show the menus View the Hub Navigating within an Android app Change your ring tone, sounds, or alerts Personalizing your deviceDownload and buy apps, games, music, and videos Move an app around the home screen Bookmark a favorite webpage Where do I find customer support?Set an alarm Set a picture as your wallpaper Video Getting around the BlackBerry interface How To demo videosTutorial Searching the Help app on a BlackBerry 10 device Overview Video Personalize your device Video Keyboard and typing basics Setup Video Setting up accountsVideo Transferring data to your new device Video Connect to your computer with BlackBerry Link Video Bluetooth and Wi-Fi connectionsConnections Video Near Field Communication NFC Apps Video Browser basicsVideo Organizing tasks and notes with BlackBerry Remember Video BBM Video chat with Screen Share Video Get Started with BBM Video Media sharing Video Taking pictures using the Time Shift modeMedia Video Edit a picture Device Switch Before you switch devicesVideo Creating stories with BlackBerry Story Maker Make note of your usernames and passwords Backing up and switching devices Transfer data from a BlackBerry 7 device using a media cardClick Using a Media Card Save Data Transfer data from an iPhone or Android device After you switch devicesTransfer data to a new device using BlackBerry Protect Tap Restore Transfer passwords to Password Keeper Tap Settings Import PasswordsRestoring BBM How do I reset my lost or forgotten BlackBerry ID password? Troubleshooting Device SwitchTips after switching devices Cant switch my SIM card to my new BlackBerry 10 device Change your font size Cant transfer items using my media cardDisplay Change your backlighting Change your display language Change your devices regional settingsTap Settings Language and Input Set a picture as your wallpaper Lock your device with a password Turn on rotation lockLock your work space Search your device Change your search settingsSearch Take a screen shot of your device Do more with your search results Phone Phone at a glance Making and receiving callsMake a call Use Reply Now to send a message to a caller Call a recent number or speed dial contactCall someone from your contact list Answer or dismiss a call Remove people from a conference call Start a conference callAnswer a second call while already on a call Make another call while already on a call Move a call from your headset to your device Automatically answer or end a call using a case or holsterAutomatically answer a call when a headset is connected Answering calls automatically Delete a contact or number from your speed dial list Move a call to BBM VideoAdd a contact or number to your speed dial list Add a contact to your keyboard speed dial list Turn on or turn off call waiting Set up your voice mailSet up call forwarding Call waiting, call forwarding, and call blocking Block calls Adjust the bass and treble of your callsSet up smart dialing Phone options Tap Smart Dialing Turn on the Reply Now featureSet up your fixed dialing numbers Turn on Priority Calling Listen to a voice mail message Visual Voice MailChecking your voice mail from your BlackBerry device View your call summary Change your voice mail greeting Change your voice mail passwordForward a voice mail message Save a voice mail message Tap Deactivate BBM VideoBBM Video at a glance Start a BBM Video chat Deactivate voice mail on your device Accept or decline a BBM Video chat or BBM Voice chat Switch cameras or share your screenMute your microphone in a BBM Video chat Move your video thumbnail around the screen Change your ring tone, sounds, or alerts Ring tones, sounds, and alertsMove your BBM Video chat to an external display BBM Video options Turn off all ring tones and sounds Turn off the Instant Previews featureView and respond to Instant Preview notifications Set a custom ring tone for a contact View a Lock Screen Preview notification Turn off the Lock Screen Preview featureLock Screen Preview notifications Respond directly to an Instant Preview notification Troubleshooting Ring tones, sounds, and alerts My device doesnt display Instant Preview notificationsMy device doesnt display Lock Screen Preview notifications Staying connected with the BlackBerry Hub BlackBerry Hub BlackBerry Hub at a glance Shortcuts BlackBerry Hub List of messagesA message Setting up and managing accounts Add a personal email account Add a social networking or Evernote accountOn the Add Account screen, tap Email, Calendar and Contacts On the Add Account screen, tap Work Account Add a BlackBerry email account Add a CalDAV or CardDAV account Add an Imap or POP email account Change account settings Tap Settings AccountsRemove an account from your device Cant add a second social networking account BlackBerry Hub message list icons Navigate your list of messages and notifications Viewing and searching messages Viewing important messages with the BlackBerry Priority Hub View messages by account or message typeView filed email Search for a message Turn off the BlackBerry Priority Hub Set the View Only Priority Messages switch to OnView only your priority messages Change the types of messages that are marked as priority Send email and messages from the BlackBerry Hub Sort attachmentsShare or save your attachments Change text formatting in an email Reply to or forward an emailAttach a file to an email or text message Add a BCC recipient to an email Managing messages Download or share a picture from an email Keep all email from a folder on your deviceFlag a message Mark a message as read or unread Tap Secure Email Set up S/MIME-protected messagingSecuring your email Turn on IBM Notes email encryption on your device Secure email icons Sign or encrypt a message Peek at your messages in the BlackBerry Hub from anywhere Tips BlackBerry Hub Check your upcoming events from the BlackBerry Hub Jump to the next or previous message Refresh your list of messages BlackBerry Hub settingsCreate a meeting from an email Add a contact from the BlackBerry Hub View conversation threads instead of single messages Change your default email address or calendarAdd a signature to an email account Change how messages are displayed in the BlackBerry Hub Change options for sending and receiving text messages Change advanced settings for text messagesColor code your email accounts Change the accounts that appear in the BlackBerry Hub Tap Facebook, Twitter, or LinkedIn About public warning messagesTurn off cell broadcast messages Unsubscribe from public warning messages Can only see email for the last 30 days Troubleshooting BlackBerry HubTroubleshooting wizard Im having problems using email Im not receiving messages Cant see the recipients for a message Cant send or forward a text messageCant attach a file to a text message BlackBerry ID Passwords and lockingPassword locking and screen locking Security Lock or unlock your device BlackBerry Balance and the work space passwordSIM card PINs Network lock and unlock code Unlock your device with a network unlock code Change or remove your device password Change your work space passwordProtect your SIM card with a PIN Set up BlackBerry Protect on your device Finding and protecting a lost deviceChange your SIM card PIN Setting security permissions for apps Tap Settings Security and Privacy Application PermissionsChange or view app permissions Securing your email Wipe your device to delete your data Tap Delete Data Switch between your personal and work spacesAbout BlackBerry Balance Delete your work space Using Parental Controls Restrict or limit access to features and content Turn on encryptionImport a certificate from your computer Add a VPN profile Tap Settings Network Connections VPN AddManaging VPN profiles About smart cards Import a certificate from a smart card Using a smart card with your deviceUse two-factor authentication Store your smart card password on your device Frequently asked questions Security How do I reset my device password if I forget it?What content is in my work space and my personal space? NFC Can I use personal apps on my works network? Where is my picture that I just took? Work space and BlackBerry BalanceWhat happens to my device data if I leave my organization? Switch between your personal and work spaces Change your work space password Lock your work spaceDelete your work space Does my device have BlackBerry Balance? How do I set up BlackBerry Balance? Description My device is quarantined Troubleshooting Work space and BlackBerry Balance About BlackBerry ID Set up a new BlackBerry IDChange your BlackBerry ID password BlackBerry ID Find your BlackBerry ID on your old device Using your BlackBerry ID to switch devicesUsing your BlackBerry ID on a new device Tutorial Creating a BlackBerry ID on a BlackBerry 10 device Why do I need to re-enter my BlackBerry ID password? FAQ BlackBerry ID Transfer passwords to Password Keeper Password KeeperTroubleshooting wizard I need help with my BlackBerry ID About Password Keeper Password Manage passwords in Password KeeperChange the Password Keeper password Use a password or username from Password Keeper Prevent password and username copying Hide or show passwords in Password KeeperGenerate a random password Search in Password Keeper Add a password record to your favorites Lock Password KeeperCreate security questions and answers in Password Keeper Duplicate the password record Tap Password Keeper Share text and websites with Password KeeperShortcuts Password Keeper Main password list Take a picture Space key Volume Up key Volume Down keyCamera Camera app at a glance Taking pictures and recording videos Access the Camera app from the Lock screen Record a videoTurn on autofocus lock Peek at the last picture or video that you took Using Time Shift modeTake the best picture possible using Time Shift mode Replace a persons expression using Time Shift mode Stabilization Change the capture settingsShooting modes Normal Scene modes Change the camera settings Cant save pictures or videos to my media card Troubleshooting CameraCant turn on the flash or use the video light Cant take a picture or record a video Albums screen PicturesPictures app at a glance Recent screen Pan a picture Switch between your personal and work spacesViewing your pictures Zoom in to or out from a picture Tap Personal or Work Edit a pictureShare a picture Doing more with your pictures and picture albums Organizing your pictures and albums Create an albumMove a picture to a different album Cant save a media file Troubleshooting PicturesSupported picture file extensions Cant open a media file Album screen MusicMusic app at a glance Now Playing screen Shuffle your music Playing your musicPlaylists screen Play, pause, or skip a song Add the music currently playing to a playlist Creating playlists and organizing your musicDoing more with your music Make a playlist Save your music on the Now Playing screen as a playlist Organize your music on the Now Playing screenAdd music to the Now Playing screen Remove and order songs on the Now Playing screen On the Playlists screen, tap Recently Played Change the volumeTips Music Play your last music selection ASF WMV WMA AVI MJPEG, MPEG-4 MPEG-3 F4V Troubleshooting Music VideosVideos app at a glance Watching your videos Play or pause a videoChange the video display size Doing more with your videos Edit a video 143 Preview a story in BlackBerry Story Maker Troubleshooting VideosBlackBerry Story Maker About BlackBerry Story Maker About sharing media Change your BlackBerry Story Maker settingsMedia sharing Delete a story in BlackBerry Story Maker Tap Settings Media Sharing Play or view your media file on a Dlna Certified deviceShare your media files with Dlna Certified devices Give your device a nickname Maps Finding a placeStart turn-by-turn directions Tap Route Options Show or hide trafficMute voice-guided directions Avoid toll roads, highways, or ferries on your route Remove a place from your favorites My placesRecalculate routes Add a new place to your favorites Clear your recent places Changing settings for MapsSwitch between kilometers or miles View your recent places Turn on or turn off traffic data Location servicesAbout location services Turn on or turn off location services Change location permissions for apps Turn on or turn off location-based ads Compass Compass at a glance About the compassPoint the compass to true north or to magnetic north Im not getting an accurate reading from the compass Troubleshooting Compass Add an entry to the Remember app RememberAdding a folder or an entry to the Remember app Create a folder in the Remember app Record a voice note Add a due date and reminder time to an entryAdd tags to an entry Format the text in an entry Move an entry to a different folder Changing a Remember folder or entrySend something to the Remember app Change an entry Search for an entry in the Remember app Troubleshooting Remember appDelete a folder or an entry in the Remember app Viewing and searching your Remember entries Cant open a folder in the Remember app CalendarAbout the Calendar app Cant send something to the Remember app Calendar app at a glance Shortcuts Calendar app Set up email or other types of accounts on your device Subscribe to a public calendar on your device Check your upcoming events from the BlackBerry HubTap Accounts Subscribed Calendar Create an event View your eventsFind email and files associated with an event Check who youre meeting with Tap No Recurrence Invite people to an eventAdd a location to an event Schedule a recurring event Add conference call details to an event Hide a calendarChange or delete an event Join a conference call from a meeting reminder Share a file with meeting participants Calendar app settingsSave conference call details in the Calendar app Send an I will be late message Change default settings for events Change the email address to use with each calendarChange the color for a calendar Cant sync my calendar Troubleshooting Calendar appNew or updated events arent appearing in my calendar Change how your calendar is displayed Contacts About the Contacts appContacts at a glance Shortcuts Contacts Adding contacts Add a contact to the Contacts appCopy contacts to and from your SIM card Details UpdatesContact views Add a contact from the Calls screen Changing contacts Add a contact to your favoritesContact someone Hide a set of contacts Search for a contactFiltering contacts View contacts by account My contacts werent merged automatically Troubleshooting ContactsSort your contacts Share a contact Clock at a glance Shortcuts Clock Using the stopwatchUsing the timer Clock Tap Digital or Analog Alarm clockSet additional alarms Change the clock face Set the snooze Manage your additional alarmsChange your alarm tone Set an alarm for multiple days Stopwatch TimerSet the timer Change your timer tone Delete a city from the world clock screen Turn on bedside modeWorld clock Add a city to the world clock screen Set the Phone Calls in Bedside Mode switch to On Hear phone calls in bedside mode Convert a unit of measurement Calculator at a glance Using the calculatorSwitch to a scientific or standard calculator Calculator View your previous calculations BrowserBrowsing the Internet Calculate a tip Change the current search engine Using Browser tabsShortcuts Browser Go to a website Open a link in a new tab Switch between tabsOpen a new tab Close a tab View webpages in a reader-friendly format Change text size in reader modeChange the background color in reader mode Search for text on a webpage View your Browser bookmarks Bookmarks and historyAdd a website to your home screen Turn on Adobe Flash support Add, rename, or delete a bookmark tag View your bookmarks by tags or in a listOrganizing your bookmarks Change your bookmarks About website certificates Change Browser security settingsBrowsing safely Delete your browsing history Cant watch a video online Troubleshooting BrowserSecurity settings Change permissions for specific websites Smart Tags Smart Tags application explainedScan a QR Code, barcode, or an NFC tag Create your own smart tag Delete a smart tag from your deviceSmart tag types Favorite a smart tag Share a smart tagView your favorite smart tags Lock a smart tag Using the BlackBerry Voice Control appVoice Control Erase smart tag information from an NFC tag Making a phone call with the Voice Control app Searching using the Voice Control appSearch your device using the Voice Control App Search the Internet using the Voice Control app Book a meeting or appointment with the Voice Control app Ask a question using the Voice Control appSend messages using the Voice Control app Type using voice dictation Post a tweet using the Voice Control app Set an alarm using the Voice Control appGet directions using the Voice Control app Change your Facebook status using the Voice Control app Hear your latest unread message read back to you Voice Control settingsCheck your battery level using the Voice Control app Change the voice recognition mode Change your Games profile Change your voice response settingsGames Shortcuts Games Invite a friend to the Games app Add a gameAdd a game to your favorites Start a BBM chat with a Games friend Troubleshooting GamesRecommend a game Invite a Games friend to BBM Organizing apps Tap Rename Getting started with Documents To Go Documents To Go Access work files Save changes to a file in Documents To GoUndo or redo an action in Documents To Go Correct spelling in a document Editing documentsChange the font or formatting View a bookmark in a document Resize a row or column Enable word wrapEditing spreadsheets Find and replace text in a document Edit a slideshow Clear the contents of a cellEditing slideshows Cut, copy, and paste a cell, row, or column Hide or delete slides Present a slideshow wirelessly using Play onPresenting slideshows Reorder the slides Shortcuts Word To Go Shortcuts Documents To GoZoom in or out on a slide Use the virtual laser pointer View files on your device Shortcuts Slideshow To GoFile Manager Viewing files Add a folder Managing your filesView files on connected devices or networks Rename a file or folder Share files Transferring filesSort files and folders Select multiple files Save a file to your device Working with files stored in the cloudCopy a file Retrieve files saved to the cloud Storage space and media card Working with zip filesMoving or copying media files and documents Tap Identification on Network and make note of the Username Tap Settings Storage and Access Insert a media cardTurn on USB mass storage Format your media card Using a media cardTap Settings Storage and Access Tap Format Media Card Supported media cards Tap Settings Storage and Access Tap Erase Media Card Check how much storage space is freeWipe data from your media card Optimize your devices performance Frequently asked questions Storage space and memoryError messages Media card How do I free up storage space? 220 Check which wireless networks your device connects to Wireless connections iconsConnections Down. Tap Settings Network Connections Mobile Network Tips Choosing a connection Network connectionsConnections between devices Internet tethering Turn on airplane modeTap Settings Network Connections Shared Internet connections Connect to the mobile network Switch wireless networks manuallyTurn off data services while roaming Mobile network Wi-Fi Connect to a Wi-Fi networkTap Connect Disable or re-enable a saved Wi-Fi network Manually connect to a Wi-Fi networkTutorial Setting up Wi-Fi on a BlackBerry 10 device Delete a saved Wi-Fi network Wi-Fi network settings Cant connect to a Wi-Fi network Inter-Access Point HandoverUse Proxy User Guide Find your Mobile Hotspot mode settings Mobile Hotspot modeSharing your Internet connection using Mobile Hotspot mode Use Mobile Hotspot mode to share your Internet connection Internet tethering Disconnect a device from your mobile hotspotCant connect multiple devices to my mobile hotspot Use Internet tethering to share your Internet connection BluetoothTurn on Bluetooth technology Pair and connect with a Bluetooth enabled device Tap Bluetooth Rename a paired or saved Bluetooth enabled deviceDisconnect from a paired Bluetooth enabled device Delete a saved Bluetooth enabled device Pairing your device with a car Set how Bluetooth enabled car kits access your messagesLet your car kit use your devices network credentials Keep losing the connection with my Bluetooth enabled car kit Turn on NFC What is NFC?Send a file using NFC Tap Settings Network Connections NFC Tap Settings Software Updates Tap Check for Updates Software UpdatesHow do I update the software on my BlackBerry 10 device? Find your NFC settings Change your language while typing Tap Settings Language and Input Tap Voice DictationLanguage Change your typing language Keyboard and typing at a glance Home screen shortcuts Keyboard and typing Send a text message Update your Facebook statusPost a LinkedIn update Send an email Play music Add a note to BlackBerry RememberAdd a task to BlackBerry Remember Find a location in the Maps app Change or delete a text shortcut Creating custom text shortcutsTurn on word predictions Add a new text shortcut Type an uppercase character Type a symbol or numberTyping on the Keyboard Type an accented character Type faster with automated assistance settings Select a suggested word Cut, copy, and paste textSelecting word suggestions that appear while you type Spell check Turn off your device Battery and powerChange Keyboard, input, or typing settings Change spell check settings Battery and charging icons Charge your device Check your battery power level LED and battery notifications Frequently asked questions Battery and power Battery safety Turn of connections Decrease volumeUpdate your software Close apps Tap Settings Accessibility AccessibilityCustomize your accessibility settings Turn on Magnify mode Temporarily turn off Magnify mode Turn on TTY support Turn on Hearing Aid modeTap Settings Accessibility Hearing Aid Settings Tap Settings Accessibility Tap Screen Reader Adjust the verbosity BlackBerry Screen Reader settingsTurn on or turn off the Dark Screen mode Adjust the volume, speed, and pitch Change the language that the BlackBerry Screen Reader uses Turn on the Silent on Calls settingTap Settings Accessibility Tap Screen Reader Tap Verbosity Turn on or turn off Keyboard Echo Task Gesture BlackBerry Screen Reader gestures Select an item from a list Using BlackBerry Screen Reader Quick Settings mode List, the next tap returns to the top of the list. After Turn on Closed Captions BlackBerry Link features on your deviceAbout BlackBerry Link features on your device Using the BlackBerry Screen Reader on the home screen Copy a file to your device Access files stored on your computerWorking with files stored on your computer Edit or delete a file View paired computers Troubleshooting BlackBerry LinkCant access files on my computer Tap Settings BlackBerry Link Tap Clear Local Calendar and Clear Local Contacts Have duplicate contact and calendar entries Legal notice 266 User Guide

Blackberry Q5 manual User Guide

Models: Q5

User Guide