Blackberry Q5 Supported picture file extensions, Troubleshooting Pictures, Cant open a media file

User Guide Media

Supported picture file extensions

Your BlackBerry device is designed to support the following picture file formats.

•BMP

•JPG

•GIF

•PNG

•TIF

•WBMP

For information about media file extensions and codecs for your device, visit www.blackberry.com/docs/smartphones and click Smartphones > BlackBerry Smartphones > Supported Media.

Troubleshooting: Pictures

I can't open a media file

Make sure the file is in a format that your BlackBerry device supports.

I can't save a media file

Your BlackBerry device or media card might not have enough available storage space to store media files. Try the following actions:

•If you're trying to save a media file to your device, delete old data or messages from your device.

•If you're trying to save a media file on your media card, delete old media files from your media card.

•In the Camera app, change the video or the picture's aspect ratio to a smaller size. Large videos and pictures use more storage space than smaller videos and pictures.

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