Blackberry Q5 manual Cant connect to a Wi-Fi network, Use Proxy, Inter-Access Point Handover

User Guide Settings and options

Set whether the network uses the IPv6 protocol.

Use Proxy

Set this switch to ON if you want to connect to a proxy server. When you select this setting, additional settings appear. To find out what settings to use, see the information provided for the proxy server.

Inter-Access Point Handover

If the network spans multiple access points, set whether your device should remain connected when you move from one access point to another.

Add a VPN profile

Before you begin: You need a Wi-Fi or VPN connection before you can add a new VPN profile.

You might have one or more VPN profiles on your BlackBerry device, depending on the options that your administrator sets for you.

If you use a work account that is supported by BlackBerry Enterprise Service 10, some VPN profiles might be automatically added and you don't have to manually add a VPN profile. If you don't see an option to add a VPN profile, then your administrator has turned off this type of connection.

1.On the home screen, swipe down from the top of the screen.

2.Tap Settings > Network Connections > VPN > Add.

3.Complete the fields. If you don't have the required information, contact your administrator.

4.Tap Save.

Troubleshooting: Wi-Fi

Troubleshooting wizard: I can't connect to a Wi-Fi network

The troubleshooting wizard guides you through a series of questions and tasks that are intended to help you solve your Wi- Fi connection issue.

Start the troubleshooting wizard http://docs.blackberry.com/troubleshooting/wi-fi/en

Note: This troubleshooting wizard is available in English only.

I can't connect to a Wi-Fi network

Start by checking for these basic issues:

•Check that you turned on the connection to the Wi-Fi network. On the home screen, swipe down from the top of the screen. Verify that the Wi-Fi icon appears blue.

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