User Guide
Published 2013-09-18 SWD-20130918124012688
Contents
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Introducing BlackBerry 10 OS version
Getting to know your device
New in this release
BlackBerry Story Maker
BlackBerry Keyboard
Introducing BlackBerry 10 new apps and features
Camera and Time Shift mode
Share, stream, or display your media files
Many apps, you can tap
Whats different about BlackBerry 10?
How do I get back to the home screen?
How do I get to the menu?
How do I change my settings and options?
Where is my email or other messages?
Where are my apps?
Where are my ring tones and notification profiles?
Where are my tasks, memos, and voice notes?
Tap Settings Notifications
Where can I find my device info and passwords?
Where do I find my files?
What is BlackBerry Link?
How do I search?
Your device at a glance Home screen at a glance
Home screen, keys, and icons
Contacts
Application icons
Browser
Calendar
Remember
BlackBerry World
Docs To Go
Pictures
Setup
Settings
YouTube
Voice Control
Inserting the SIM card and media card Insert the SIM card
Setup and activation
Notification icons
Insert a media card
Set up your device
Set up email or other types of accounts on your device
Make note of your usernames and passwords
Power and charging
Update BBM
What if I have contacts on my SIM card?
Charge your device
Put your device in standby mode
Restart or reset your device
Lock your screen
Using the touch screen
Tips Charging your device
Use a slider
Scroll and move between items
Zoom in to or zoom out from the screen
Select items
Minimize apps and show your Active Frames
Move items from one place to another
Show the menus
View the Hub
Navigating within an Android app
Download and buy apps, games, music, and videos
Personalizing your device
Move an app around the home screen
Change your ring tone, sounds, or alerts
Set an alarm
Where do I find customer support?
Set a picture as your wallpaper
Bookmark a favorite webpage
Tutorial Searching the Help app on a BlackBerry 10 device
How To demo videos
Overview
Video Getting around the BlackBerry interface
Video Personalize your device
Video Keyboard and typing basics
Video Transferring data to your new device
Setup
Video Setting up accounts
Connections
Video Bluetooth and Wi-Fi connections
Video Near Field Communication NFC
Video Connect to your computer with BlackBerry Link
Video Organizing tasks and notes with BlackBerry Remember
Apps
Video Browser basics
Video BBM Video chat with Screen Share
Video Get Started with BBM
Media
Video Taking pictures using the Time Shift mode
Video Edit a picture
Video Media sharing
Video Creating stories with BlackBerry Story Maker
Device Switch
Before you switch devices
Make note of your usernames and passwords
Click Using a Media Card Save Data
Backing up and switching devices
Transfer data from a BlackBerry 7 device using a media card
Transfer data to a new device using BlackBerry Protect
After you switch devices
Tap Restore
Transfer data from an iPhone or Android device
Restoring BBM
Transfer passwords to Password Keeper
Tap Settings Import Passwords
Tips after switching devices
Troubleshooting Device Switch
Cant switch my SIM card to my new BlackBerry 10 device
How do I reset my lost or forgotten BlackBerry ID password?
Display
Cant transfer items using my media card
Change your backlighting
Change your font size
Tap Settings Language and Input
Change your devices regional settings
Set a picture as your wallpaper
Change your display language
Lock your work space
Lock your device with a password
Turn on rotation lock
Search
Change your search settings
Take a screen shot of your device
Search your device
Do more with your search results
Make a call
Phone
Phone at a glance Making and receiving calls
Call someone from your contact list
Call a recent number or speed dial contact
Answer or dismiss a call
Use Reply Now to send a message to a caller
Answer a second call while already on a call
Start a conference call
Make another call while already on a call
Remove people from a conference call
Automatically answer a call when a headset is connected
Automatically answer or end a call using a case or holster
Answering calls automatically
Move a call from your headset to your device
Add a contact or number to your speed dial list
Move a call to BBM Video
Add a contact to your keyboard speed dial list
Delete a contact or number from your speed dial list
Set up call forwarding
Set up your voice mail
Call waiting, call forwarding, and call blocking
Turn on or turn off call waiting
Set up smart dialing
Adjust the bass and treble of your calls
Phone options
Block calls
Set up your fixed dialing numbers
Turn on the Reply Now feature
Turn on Priority Calling
Tap Smart Dialing
Checking your voice mail from your BlackBerry device
Visual Voice Mail
View your call summary
Listen to a voice mail message
Forward a voice mail message
Change your voice mail password
Save a voice mail message
Change your voice mail greeting
BBM Video at a glance Start a BBM Video chat
BBM Video
Deactivate voice mail on your device
Tap Deactivate
Mute your microphone in a BBM Video chat
Switch cameras or share your screen
Move your video thumbnail around the screen
Accept or decline a BBM Video chat or BBM Voice chat
Move your BBM Video chat to an external display
Ring tones, sounds, and alerts
BBM Video options
Change your ring tone, sounds, or alerts
View and respond to Instant Preview notifications
Turn off the Instant Previews feature
Set a custom ring tone for a contact
Turn off all ring tones and sounds
Lock Screen Preview notifications
Turn off the Lock Screen Preview feature
Respond directly to an Instant Preview notification
View a Lock Screen Preview notification
My device doesnt display Lock Screen Preview notifications
Troubleshooting Ring tones, sounds, and alerts
My device doesnt display Instant Preview notifications
Staying connected with the BlackBerry Hub
BlackBerry Hub
A message
BlackBerry Hub at a glance Shortcuts BlackBerry Hub
List of messages
Setting up and managing accounts
On the Add Account screen, tap Email, Calendar and Contacts
Add a personal email account
Add a social networking or Evernote account
On the Add Account screen, tap Work Account
Add a BlackBerry email account
Add a CalDAV or CardDAV account
Add an Imap or POP email account
Remove an account from your device
Change account settings
Tap Settings Accounts
Cant add a second social networking account
BlackBerry Hub message list icons
Navigate your list of messages and notifications
Viewing and searching messages
View filed email
View messages by account or message type
Search for a message
Viewing important messages with the BlackBerry Priority Hub
View only your priority messages
Set the View Only Priority Messages switch to On
Change the types of messages that are marked as priority
Turn off the BlackBerry Priority Hub
Share or save your attachments
Send email and messages from the BlackBerry Hub
Sort attachments
Attach a file to an email or text message
Reply to or forward an email
Add a BCC recipient to an email
Change text formatting in an email
Managing messages
Flag a message
Keep all email from a folder on your device
Mark a message as read or unread
Download or share a picture from an email
Securing your email
Set up S/MIME-protected messaging
Turn on IBM Notes email encryption on your device
Tap Secure Email
Secure email icons
Sign or encrypt a message
Peek at your messages in the BlackBerry Hub from anywhere
Tips BlackBerry Hub
Check your upcoming events from the BlackBerry Hub
Jump to the next or previous message
Create a meeting from an email
BlackBerry Hub settings
Add a contact from the BlackBerry Hub
Refresh your list of messages
Add a signature to an email account
Change your default email address or calendar
Change how messages are displayed in the BlackBerry Hub
View conversation threads instead of single messages
Color code your email accounts
Change advanced settings for text messages
Change the accounts that appear in the BlackBerry Hub
Change options for sending and receiving text messages
Turn off cell broadcast messages
About public warning messages
Unsubscribe from public warning messages
Tap Facebook, Twitter, or LinkedIn
Troubleshooting wizard Im having problems using email
Troubleshooting BlackBerry Hub
Im not receiving messages
Can only see email for the last 30 days
Cant attach a file to a text message
Cant see the recipients for a message
Cant send or forward a text message
Password locking and screen locking
Passwords and locking
Security
BlackBerry ID
SIM card PINs
BlackBerry Balance and the work space password
Network lock and unlock code
Lock or unlock your device
Unlock your device with a network unlock code
Protect your SIM card with a PIN
Change or remove your device password
Change your work space password
Change your SIM card PIN
Set up BlackBerry Protect on your device
Finding and protecting a lost device
Change or view app permissions
Setting security permissions for apps
Tap Settings Security and Privacy Application Permissions
Securing your email
Wipe your device to delete your data
About BlackBerry Balance
Switch between your personal and work spaces
Delete your work space
Tap Delete Data
Using Parental Controls
Import a certificate from your computer
Restrict or limit access to features and content
Turn on encryption
Managing VPN profiles
Tap Settings Network Connections VPN Add
About smart cards
Add a VPN profile
Use two-factor authentication
Using a smart card with your device
Store your smart card password on your device
Import a certificate from a smart card
What content is in my work space and my personal space?
Frequently asked questions Security
How do I reset my device password if I forget it?
NFC
Can I use personal apps on my works network?
What happens to my device data if I leave my organization?
Where is my picture that I just took?
Work space and BlackBerry Balance
Switch between your personal and work spaces
Delete your work space
Change your work space password
Lock your work space
Does my device have BlackBerry Balance?
How do I set up BlackBerry Balance?
Description
My device is quarantined
Troubleshooting Work space and BlackBerry Balance
Change your BlackBerry ID password
Set up a new BlackBerry ID
BlackBerry ID
About BlackBerry ID
Using your BlackBerry ID on a new device
Using your BlackBerry ID to switch devices
Tutorial Creating a BlackBerry ID on a BlackBerry 10 device
Find your BlackBerry ID on your old device
Why do I need to re-enter my BlackBerry ID password?
FAQ BlackBerry ID
Troubleshooting wizard I need help with my BlackBerry ID
Password Keeper
About Password Keeper
Transfer passwords to Password Keeper
Change the Password Keeper password
Manage passwords in Password Keeper
Use a password or username from Password Keeper
Password
Generate a random password
Hide or show passwords in Password Keeper
Search in Password Keeper
Prevent password and username copying
Create security questions and answers in Password Keeper
Lock Password Keeper
Duplicate the password record
Add a password record to your favorites
Shortcuts Password Keeper
Share text and websites with Password Keeper
Main password list
Tap Password Keeper
Camera
Space key Volume Up key Volume Down key
Camera app at a glance Taking pictures and recording videos
Take a picture
Turn on autofocus lock
Access the Camera app from the Lock screen
Record a video
Take the best picture possible using Time Shift mode
Using Time Shift mode
Replace a persons expression using Time Shift mode
Peek at the last picture or video that you took
Shooting modes
Change the capture settings
Normal
Stabilization
Scene modes
Change the camera settings
Cant turn on the flash or use the video light
Troubleshooting Camera
Cant take a picture or record a video
Cant save pictures or videos to my media card
Pictures app at a glance
Pictures
Recent screen
Albums screen
Viewing your pictures
Switch between your personal and work spaces
Zoom in to or out from a picture
Pan a picture
Share a picture
Edit a picture
Doing more with your pictures and picture albums
Tap Personal or Work
Move a picture to a different album
Organizing your pictures and albums
Create an album
Supported picture file extensions
Troubleshooting Pictures
Cant open a media file
Cant save a media file
Music app at a glance
Music
Now Playing screen
Album screen
Playlists screen
Playing your music
Play, pause, or skip a song
Shuffle your music
Doing more with your music
Creating playlists and organizing your music
Make a playlist
Add the music currently playing to a playlist
Add music to the Now Playing screen
Organize your music on the Now Playing screen
Remove and order songs on the Now Playing screen
Save your music on the Now Playing screen as a playlist
Tips Music
Change the volume
Play your last music selection
On the Playlists screen, tap Recently Played
ASF WMV WMA AVI MJPEG, MPEG-4 MPEG-3 F4V
Videos app at a glance
Troubleshooting Music
Videos
Change the video display size
Watching your videos
Play or pause a video
Doing more with your videos
Edit a video
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BlackBerry Story Maker
Troubleshooting Videos
About BlackBerry Story Maker
Preview a story in BlackBerry Story Maker
Media sharing
Change your BlackBerry Story Maker settings
Delete a story in BlackBerry Story Maker
About sharing media
Share your media files with Dlna Certified devices
Tap Settings Media Sharing
Play or view your media file on a Dlna Certified device
Give your device a nickname
Start turn-by-turn directions
Maps
Finding a place
Mute voice-guided directions
Show or hide traffic
Avoid toll roads, highways, or ferries on your route
Tap Route Options
Recalculate routes
My places
Add a new place to your favorites
Remove a place from your favorites
Switch between kilometers or miles
Changing settings for Maps
View your recent places
Clear your recent places
About location services
Location services
Turn on or turn off location services
Turn on or turn off traffic data
Change location permissions for apps
Turn on or turn off location-based ads
Point the compass to true north or to magnetic north
Compass
Compass at a glance About the compass
Im not getting an accurate reading from the compass
Troubleshooting Compass
Adding a folder or an entry to the Remember app
Remember
Create a folder in the Remember app
Add an entry to the Remember app
Add tags to an entry
Add a due date and reminder time to an entry
Format the text in an entry
Record a voice note
Send something to the Remember app
Changing a Remember folder or entry
Change an entry
Move an entry to a different folder
Delete a folder or an entry in the Remember app
Troubleshooting Remember app
Viewing and searching your Remember entries
Search for an entry in the Remember app
About the Calendar app
Calendar
Cant send something to the Remember app
Cant open a folder in the Remember app
Calendar app at a glance Shortcuts Calendar app
Set up email or other types of accounts on your device
Tap Accounts Subscribed Calendar
Subscribe to a public calendar on your device
Check your upcoming events from the BlackBerry Hub
Find email and files associated with an event
View your events
Check who youre meeting with
Create an event
Add a location to an event
Invite people to an event
Schedule a recurring event
Tap No Recurrence
Change or delete an event
Hide a calendar
Join a conference call from a meeting reminder
Add conference call details to an event
Save conference call details in the Calendar app
Calendar app settings
Send an I will be late message
Share a file with meeting participants
Change the color for a calendar
Change default settings for events
Change the email address to use with each calendar
New or updated events arent appearing in my calendar
Troubleshooting Calendar app
Change how your calendar is displayed
Cant sync my calendar
Contacts at a glance Shortcuts Contacts
Contacts
About the Contacts app
Copy contacts to and from your SIM card
Adding contacts
Add a contact to the Contacts app
Contact views
Updates
Add a contact from the Calls screen
Details
Contact someone
Changing contacts
Add a contact to your favorites
Filtering contacts
Search for a contact
View contacts by account
Hide a set of contacts
Sort your contacts
Troubleshooting Contacts
Share a contact
My contacts werent merged automatically
Using the timer
Using the stopwatch
Clock
Clock at a glance Shortcuts Clock
Set additional alarms
Alarm clock
Change the clock face
Tap Digital or Analog
Change your alarm tone
Manage your additional alarms
Set an alarm for multiple days
Set the snooze
Set the timer
Timer
Change your timer tone
Stopwatch
World clock
Turn on bedside mode
Add a city to the world clock screen
Delete a city from the world clock screen
Set the Phone Calls in Bedside Mode switch to On
Hear phone calls in bedside mode
Switch to a scientific or standard calculator
Calculator at a glance Using the calculator
Calculator
Convert a unit of measurement
Browsing the Internet
Browser
Calculate a tip
View your previous calculations
Shortcuts Browser
Using Browser tabs
Go to a website
Change the current search engine
Open a new tab
Switch between tabs
Close a tab
Open a link in a new tab
Change the background color in reader mode
Change text size in reader mode
Search for text on a webpage
View webpages in a reader-friendly format
Add a website to your home screen
Bookmarks and history
Turn on Adobe Flash support
View your Browser bookmarks
Organizing your bookmarks
View your bookmarks by tags or in a list
Change your bookmarks
Add, rename, or delete a bookmark tag
Browsing safely
Change Browser security settings
Delete your browsing history
About website certificates
Security settings
Troubleshooting Browser
Change permissions for specific websites
Cant watch a video online
Scan a QR Code, barcode, or an NFC tag
Smart Tags
Smart Tags application explained
Smart tag types
Create your own smart tag
Delete a smart tag from your device
View your favorite smart tags
Favorite a smart tag
Share a smart tag
Voice Control
Using the BlackBerry Voice Control app
Erase smart tag information from an NFC tag
Lock a smart tag
Search your device using the Voice Control App
Searching using the Voice Control app
Search the Internet using the Voice Control app
Making a phone call with the Voice Control app
Send messages using the Voice Control app
Ask a question using the Voice Control app
Type using voice dictation
Book a meeting or appointment with the Voice Control app
Get directions using the Voice Control app
Set an alarm using the Voice Control app
Change your Facebook status using the Voice Control app
Post a tweet using the Voice Control app
Check your battery level using the Voice Control app
Voice Control settings
Change the voice recognition mode
Hear your latest unread message read back to you
Games
Change your voice response settings
Shortcuts Games
Change your Games profile
Add a game to your favorites
Invite a friend to the Games app
Add a game
Recommend a game
Troubleshooting Games
Invite a Games friend to BBM
Start a BBM chat with a Games friend
Organizing apps
Tap Rename
Getting started with Documents To Go
Documents To Go
Undo or redo an action in Documents To Go
Access work files
Save changes to a file in Documents To Go
Change the font or formatting
Editing documents
View a bookmark in a document
Correct spelling in a document
Editing spreadsheets
Enable word wrap
Find and replace text in a document
Resize a row or column
Editing slideshows
Clear the contents of a cell
Cut, copy, and paste a cell, row, or column
Edit a slideshow
Presenting slideshows
Present a slideshow wirelessly using Play on
Reorder the slides
Hide or delete slides
Zoom in or out on a slide
Shortcuts Documents To Go
Use the virtual laser pointer
Shortcuts Word To Go
File Manager
Shortcuts Slideshow To Go
Viewing files
View files on your device
View files on connected devices or networks
Managing your files
Rename a file or folder
Add a folder
Sort files and folders
Transferring files
Select multiple files
Share files
Copy a file
Working with files stored in the cloud
Retrieve files saved to the cloud
Save a file to your device
Moving or copying media files and documents
Storage space and media card
Working with zip files
Tap Identification on Network and make note of the Username
Turn on USB mass storage
Tap Settings Storage and Access
Insert a media card
Tap Settings Storage and Access Tap Format Media Card
Using a media card
Supported media cards
Format your media card
Wipe data from your media card
Tap Settings Storage and Access Tap Erase Media Card
Check how much storage space is free
Error messages Media card
Frequently asked questions Storage space and memory
How do I free up storage space?
Optimize your devices performance
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Connections
Check which wireless networks your device connects to
Wireless connections icons
Down. Tap Settings Network Connections Mobile Network
Connections between devices
Tips Choosing a connection
Network connections
Tap Settings Network Connections
Turn on airplane mode
Shared Internet connections
Internet tethering
Turn off data services while roaming
Switch wireless networks manually
Mobile network
Connect to the mobile network
Tap Connect
Wi-Fi
Connect to a Wi-Fi network
Tutorial Setting up Wi-Fi on a BlackBerry 10 device
Manually connect to a Wi-Fi network
Delete a saved Wi-Fi network
Disable or re-enable a saved Wi-Fi network
Wi-Fi network settings
Use Proxy
Cant connect to a Wi-Fi network
Inter-Access Point Handover
User Guide
Sharing your Internet connection using Mobile Hotspot mode
Mobile Hotspot mode
Use Mobile Hotspot mode to share your Internet connection
Find your Mobile Hotspot mode settings
Cant connect multiple devices to my mobile hotspot
Internet tethering
Disconnect a device from your mobile hotspot
Turn on Bluetooth technology
Bluetooth
Pair and connect with a Bluetooth enabled device
Use Internet tethering to share your Internet connection
Disconnect from a paired Bluetooth enabled device
Rename a paired or saved Bluetooth enabled device
Delete a saved Bluetooth enabled device
Tap Bluetooth
Let your car kit use your devices network credentials
Pairing your device with a car
Set how Bluetooth enabled car kits access your messages
Keep losing the connection with my Bluetooth enabled car kit
Send a file using NFC
What is NFC?
Tap Settings Network Connections NFC
Turn on NFC
How do I update the software on my BlackBerry 10 device?
Software Updates
Find your NFC settings
Tap Settings Software Updates Tap Check for Updates
Language
Tap Settings Language and Input Tap Voice Dictation
Change your typing language
Change your language while typing
Keyboard and typing at a glance Home screen shortcuts
Keyboard and typing
Post a LinkedIn update
Update your Facebook status
Send an email
Send a text message
Add a task to BlackBerry Remember
Add a note to BlackBerry Remember
Find a location in the Maps app
Play music
Turn on word predictions
Creating custom text shortcuts
Add a new text shortcut
Change or delete a text shortcut
Typing on the Keyboard
Type a symbol or number
Type an accented character
Type an uppercase character
Type faster with automated assistance settings
Selecting word suggestions that appear while you type
Cut, copy, and paste text
Spell check
Select a suggested word
Change Keyboard, input, or typing settings
Battery and power
Change spell check settings
Turn off your device
Battery and charging icons
Charge your device
Check your battery power level
LED and battery notifications
Frequently asked questions Battery and power
Battery safety
Update your software
Decrease volume
Close apps
Turn of connections
Customize your accessibility settings
Accessibility
Turn on Magnify mode
Tap Settings Accessibility
Temporarily turn off Magnify mode
Tap Settings Accessibility Hearing Aid Settings
Turn on Hearing Aid mode
Tap Settings Accessibility Tap Screen Reader
Turn on TTY support
Turn on or turn off the Dark Screen mode
BlackBerry Screen Reader settings
Adjust the volume, speed, and pitch
Adjust the verbosity
Tap Settings Accessibility Tap Screen Reader Tap Verbosity
Turn on the Silent on Calls setting
Turn on or turn off Keyboard Echo
Change the language that the BlackBerry Screen Reader uses
Task Gesture
BlackBerry Screen Reader gestures
Select an item from a list
Using BlackBerry Screen Reader Quick Settings mode
List, the next tap returns to the top of the list. After
About BlackBerry Link features on your device
BlackBerry Link features on your device
Using the BlackBerry Screen Reader on the home screen
Turn on Closed Captions
Working with files stored on your computer
Access files stored on your computer
Edit or delete a file
Copy a file to your device
Cant access files on my computer
Troubleshooting BlackBerry Link
Tap Settings BlackBerry Link
View paired computers
Tap Clear Local Calendar and Clear Local Contacts
Have duplicate contact and calendar entries
Legal notice
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User Guide