Return Information
If you purchased the product from an Authorized HHP Reseller, contact the Reseller with the unit's serial number. Your Reseller will contact Hand Held, on your behalf, to arrange for the unit to be serviced.
If you purchased the product directly from Hand Held, or have been instructed by your Reseller to contact HHP directly, call the Customer Services Department in your area to request a Repair Maintenance Authorization (RMA) number.
You must have an RMA number to receive service from any of HHP’s repair facilities. Failure to obtain an RMA number before shipping your product to this repair facility can delay the processing of your repair request.
When calling for service at any of our repair facilities, please be prepared to give the following information:
•Product's type and serial number
•Brief description of problem
•Dated
Locations
North America/Canada | Latin America | Asia Pacific |
HHP Corporate Offices | HHP Latin America | HHP Asia/Pacific |
Telephone: (800) | Telephone: +1 | Telephone: |
Fax: (704) | Fax: +1 | Fax: |
Europe, Middle East, and Africa (EMEA)
HHP Europe
Telephone:+ 31 (0) 40 29 01 633
Fax: + 31 (0) 40 2901631
Brazil | Japan |
HHP Brazil | HHP Japan |
Telephone: +55 (21) | Telephone: |
Fax: +55 (21) | Fax: |
Place the product in its original packaging with a copy of your original invoice and ship the product prepaid to the appropriate address below. Write the RMA number on the mailing label under the address.
If your equipment is still covered under the initial
After repair or replacement of the equipment, HHP will ship the product, at our cost, to your location.
Please make note of the RMA number (if required) before shipping and the product's serial number for future reference.
How To Extend Your Warranty
HHP offers a variety of service plans on our hardware products. These agreements offer continued coverage for your equipment after the initial warranty expires. For more information, contact your HHP sales representative, customer account representative or the Product Service Marketing Manager or your Authorized Reseller.
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