Hand Held Products Dolphin 7400, Dolphin 7450 manual Troubleshooting, Problem Issue

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Troubleshooting

If you encounter problems with your Dolphin QuadCharger, refer to chart below for possible solutions. If problems persist, please contact HHP Technical Support.

	Problem	Issue

	The “charging” LED does not come on when I	Check the power connections on the Dolphin QuadCharger. Also
	insert a battery pack into the Dolphin	check to ensure the POWER switch is ON and the battery pack is
	QuadCharger	properly seated.

		Try to charge the battery in one of the other charging pockets. If the
	The red status LED comes on during charging.	red Status LED comes on again, then the problem is associated with
	The red status LED comes on during charging.	the battery pack. If the red status stays with the charging pocket, the

		problem is associated with the charging circuity.

	The red status LED remains on without a battery	An error occurred during the self-diagnostic test for that particular
	in the charging pocket.	charging pocket. Call HHP Product Service and request an RMA. See
	in the charging pocket.	Chapter 9 for additional warranty and return information.
		Chapter 9 for additional warranty and return information.

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Contents Dolphin 7400/7450 Hand Held Computer Trademarks PatentsDisclaimer Table of Contents Using the Dolphin 7400/7450 Dolphin QuadCharger 11-2 Additional Features IntroductionRequired Safety Labels Batch TerminalsIf Your Dolphin 7400/7450 has a Radio Dolphin 7400/7450 RF Terminal with Cisco FCC Compliance Dolphin 7400/7450 Batch TerminalCanadian Compliance Regulatory and Safety Agency Approvals Parameter SpecificationDolphin 7400/7450 RF Cisco 352 R&TTE Compliance Statement TTEBatteries Care and Cleaning of the DolphinMicrowaves Page Getting Started Accessories for the Dolphin 7400/7450Dolphin 7400 Models and Options Using Dolphin 7400/7450 for the First Time Bar Code Symbologies SupportedLaser Engine Options and Symbologies Supported Unpack the Carton and Check Its ContentsInstalling the Battery Pack Charging the Main Battery and Backup BatteryRemoving the Battery Pack Turning the Dolphin On And Off For the First TimeWaking the Dolphin From Sleep Mode Do not Press ANY Keys While the Terminal is Booting UPStylus Properties Screen Setting the Date/Time Installing DetectoidPC Setting Up Communications with DetectoidUsing DetectoidPC and DetectoidCE Page DetectoidCE Verifying that Dolphin 7400/7450 is Working Properly Configuring the ModemTouchscreen-equipped terminals Resetting the Dolphin Warm Boot Resetting the Dolphin Cold BootTerminals without touchscreens Page System Features Dolphin 7400/7450 OverviewLEDs Front Panel FeaturesVGA Display Cursor Keys Audio SignalsON/SCAN Key KeyboardDolphin Back Panel FeaturesImage Engine Laser Engine Battery WellBattery Charging Contacts Hand StrapBumpers Communication Power Managing Battery PowerCriticalBatt=dworda Setting Critical and Low Battery PointsUsing the Power Control Panel LowBatt=dword19Using the Battery Conditioning Utility Charging the Battery PackServicing the Battery Pack Storing BatteriesEntering Data Using the Dolphin 7400/7450Using the Image Reader Via the Touch ScreenOmni-Directional Scanning Options Linear bar code 2D Matrix symbolReading a Bar code Capturing ImagesCommunication Media Software Communication ProgramsUsing the Special Keys KeyboardsUsing the Cursor Keys To Use This Cursor Key Press DescriptionUsing the Modifier Keys Other Special KeysNavigating the Keyboard Key CombinationsUsing the Modem Dolphin 7400/7450 RF Terminal Configuring The Dolphin 7400/7450 RF Terminal Client Utilities for the Cisco Dsss 802.11b RadioConfiguring the Cisco Dsss Wlan Radio To Configure the Radio Card Host Connectivity Customizing the ActiveSync Remote IconPage Hub of the System Power ConditioningDolphin Charging/Communication Cradles Ir/IrDA Optical CommunicationsGreen LED Data is being sent from the Dolphin HomeBase HomeBase/IntelliBase/USB HomeBaseOrange LED Green LED AUX Battery LED Description Orange LEDIntelliBase+ Comm LED Description Red LEDBack Panel HomeBase/IntelliBaseIntelliBase+ USB HomeBase Bottom Panel of HomeBase/IntelliBase/IntelliBase+Powering the Dolphin Terminal Installing The Charging/Communication Cradle Setting Up For CommunicationsCharging Additional Battery Packs in the IntelliBase+ Deep-Cycling BatteriesIBM AT DB9 IBM XT Configuring the Dolphin Terminal for Communications Select StartSettingsControl PanelCommunications PropertiesPage Setting Up For Communications With The USB HomeBase Page Communicating with the Dolphin Terminal Desk Mounting Mounting the HomeBase/IntelliBase/USB HomeBaseWall Mounting Page Dolphin QuadCharger Parts and Function Dolphin QuadChargerTop Panel Inserting and Removing Battery Packs Setting Up The QuadChargerSupplying Power To The QuadCharger Charging Batteries In The QuadChargerDescription Status LEDTroubleshooting Problem IssueDolphin Mobile Charging/Communication Cradles Mobile IntelliBase and Mobile Base Parts and Functions Front PanelDolphin Mobile IntelliBase/Mobile Base Mounting Bracket Power Supply RS-232 Connector Locking Lever RS-232 Bottom Panel of Mobile IntelliBase/Mobile Base Charging a Dolphin TerminalInstalling The Dolphin Mobile IntelliBase Mounting the Mobile IntelliBase Spring Arm AssemblyInstalling The Dolphin Mobile Base Setting the Baud Rate Configuring the Dolphin Terminal Select StartSettingsControl PanelCommunication SettingsDeveloping Applications Page Limited Warranty Warranty, Support and ServiceHow Problems Should Be Handled Return Information How To Extend Your WarrantyLocations North America/Canada Technical AssistanceAssistance Online Europe, Middle East, and AfricaPage Windows Keyboard Shortcuts Appendix aPress Key Alpha/Numeric Keyboard Using the Modifier KeysKey Combination Function/Special Character Red key + T Red key + U Red key + W Red key + Y Key Numeric/Alpha Key Full Alpha Numeric Key/Key Combinations Function/Special Characters ALT + 3 +F12 Red key + P F16 Red key + Q F17 Hold the ALT key down as you type in the numbers HHP, Inc