Monarch 9800 Series manual Tr o u b l e s h o o t i n g

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Tr o u b l e s h o o t i n g

This section helps you correct some problems that may occur.

Problem	Action

Error message appears	Turn off the printer, wait fifteen seconds and
during startup.	then turn on the printer. Call Technical
	Support if the error message reappears.
Does not print.	Check supply.
	Check ribbon.
	Send a corrected format and batch packet.
Does not feed.	Set wide/narrow knobs correctly.
Partially printed data.	Clean the printhead.
	Send a corrected format packet.
Printing shadows or	Clean the printhead.
smears.	Change supply.
	Check ribbon.
Light printing.	Change supply.
	Adjust the print contrast.
	Check wide/narrow knobs.
	Check ribbon.
Heavy printing.	Clean the printhead.
	Change supply.
	Adjust the print contrast.
	Check wide/narrow knobs.
	Check ribbon.
Voids in printing.	Clean the printhead.
	Change supply type.
	Check ribbon.
	Leave printhead unlatched when not in use.
Serial bar codes do not	Use a print speed of 2.5 IPS.
scan.	Adjust the print contrast.

Backing paper is	Carefully remove the backing paper. Make
wrapped around platen	sure the backing paper tears at the
or peel roller.	saw-toothed tear edge when using backfeed
	and peel mode.
Blank labels print or 750	Clean supply sensors.
series errors.

If you cannot fix a problem, call Technical Support.

Troubleshooting 6-3

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Contents Monarch Series Printers Canadian D.O.C. Warning Page Page TA B L E O F C O N T E N T S Page T T I N G S TA R T E D P a c k i n g t h e P r i n t e r D i e n c eD e r i n g P r o g r a m m e r ’ s M a n u a l s O u t M o n a r c h Q u i c k s e t U t i l i t i e sT a b l i s h i n g C o m m u n i c a t i o n s N n e c t i n g t h e P o w e r C a b l eDTR N n e c t i n g t h e C o m m u n i c a t i o n C a b l eT t i n g D I P S w i t c h e s 6Getting Started I n t e r S t a t u s L i g h t s I n g t h e C o n t r o l P a n e lA t u s code B o T t o n F u n c t i o n sHigh Energy A D I N G S U P P L I E SA d i n g L a b e l s o r Ta g s Supply Holder Guides 4Loading Supplies Thumb Well R P e e l M o d e 9 8 3 0 o n l y Feed the backing paper over the peel bar I n g t h e O p t i o n a l Te a r B a r J u s t i n g t h e W i d e / N a r r o w K n o b s Page A D I N G R I B B O N A d i n g R i b b o n Printhead Tab Deflector Tab 4Loading Ribbon Take-up Core Take-up Reel I n g a H i g h E n e r g y R i b b o n G h E n e r g y R i b b o n L i m i t a t i o n s 8Loading Ribbon I N T I N G D e m a n d M o d e P r i n t i n g I n t i n gI n t i n g a n Error L a b e l E a r i n g B a t c h e sI n g B a t c h S e p a r a t o r s J u s t i n g P r i n t P o s i t i o n s I n t i n g t h e E u r o D o l l a r S y m b o l 6Printing R E a N D M a I N T E N a N C E E a n i n g E a r i n g L a b e l J a m sExit Cover Die Cut Sensor Supply Sensor Page P l a c i n g t h e P r i n t h e a d Page Do not touch here J u s t i n g t h e P r i n t C o n t r a s t P l a c i n g t h e F u s e Troubleshooting I n t i n g a Te s t L a b e l Tr o u b l e s h o o t i n g This section helps you correct some problems that may occurT a Error s Error M e s s a g e sPage Page Page Page Page M m u n i c a t i o n F a i l u r e s T a F o r m a t t i n g Error s C h i n e Fault s Page Page Troubleshooting I n t e r E C I F I C AT I O N S & a C C E S S O R I E SB b o n Specification P p l i e sO u t R i b b o n s C e s s o r i e s 4Specifications & Accessories Format O S S a R YPage