Monarch 9800 Series manual

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762Low battery. Recharge the battery.

763Waiting to dispense label. Press Feed.

764Verifier failure. Press Clear to clear the error and continue printing. A blank label feeds and the last label reprints.

765The printhead has less than four bad dots. The printer can shift bar code fields to avoid bad dots. Press Clear to continue printing. Print a test label to confirm the number of bad dots.

768Printhead has more than 10 bad dots or is not connected. Make sure the printhead is connected. If necessary, call Customer Service to order a new printhead or printhead kit.

770The print motor is not ready. Call Technical Support.

771The format specified by the application was not found. Reload your application and format and try again.

790The printer is busy. Wait until the printer is idle (not receiving data or no batch waiting to print) before you send any packets. This error may occur when you try to print a test label if the printer is busy.

791The printer has an error pending. Turn off the printer. Wait 15 seconds and turn it back on. Resend the packets.

792The printer is not initialized. Call Technical Support.

793The printer job queue is full. Turn off the printer. Wait 15 seconds and turn it back on. Resend the packets.

Errors numbered 900-999 are hard printer failures. Call Service if you receive these messages.

6-14Troubleshooting

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Contents Monarch Series Printers Canadian D.O.C. Warning Page Page TA B L E O F C O N T E N T S Page T T I N G S TA R T E D O u t M o n a r c h Q u i c k s e t U t i l i t i e s D i e n c eD e r i n g P r o g r a m m e r ’ s M a n u a l s P a c k i n g t h e P r i n t e rN n e c t i n g t h e P o w e r C a b l e T a b l i s h i n g C o m m u n i c a t i o n sN n e c t i n g t h e C o m m u n i c a t i o n C a b l e DTRT t i n g D I P S w i t c h e s 6Getting Started I n g t h e C o n t r o l P a n e l I n t e r S t a t u s L i g h t sT t o n F u n c t i o n s A t u s code B oA D I N G S U P P L I E S High EnergyA d i n g L a b e l s o r Ta g s Supply Holder Guides 4Loading Supplies Thumb Well R P e e l M o d e 9 8 3 0 o n l y Feed the backing paper over the peel bar I n g t h e O p t i o n a l Te a r B a r J u s t i n g t h e W i d e / N a r r o w K n o b s Page A D I N G R I B B O N A d i n g R i b b o n Printhead Tab Deflector Tab 4Loading Ribbon Take-up Core Take-up Reel I n g a H i g h E n e r g y R i b b o n G h E n e r g y R i b b o n L i m i t a t i o n s 8Loading Ribbon I N T I N G I n t i n g D e m a n d M o d e P r i n t i n gI n g B a t c h S e p a r a t o r s I n t i n g a n Error L a b e lE a r i n g B a t c h e s J u s t i n g P r i n t P o s i t i o n s I n t i n g t h e E u r o D o l l a r S y m b o l 6Printing R E a N D M a I N T E N a N C E E a r i n g L a b e l J a m s E a n i n gExit Cover Die Cut Sensor Supply Sensor Page P l a c i n g t h e P r i n t h e a d Page Do not touch here J u s t i n g t h e P r i n t C o n t r a s t P l a c i n g t h e F u s e Troubleshooting I n t i n g a Te s t L a b e l This section helps you correct some problems that may occur Tr o u b l e s h o o t i n gError M e s s a g e s T a Error sPage Page Page Page Page M m u n i c a t i o n F a i l u r e s T a F o r m a t t i n g Error s C h i n e Fault s Page Page Troubleshooting E C I F I C AT I O N S & a C C E S S O R I E S I n t e rO u t R i b b o n s B b o n SpecificationP p l i e s C e s s o r i e s 4Specifications & Accessories O S S a R Y FormatPage