3. TROUBLESHOOTING
The TROUBLESHOOTING CHART covers most of the difficulties you may encounter under normal working conditions.
TROUBLESHOOTING CHART
| Problem | Possible cause | Problem |
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| “FAULT” LED lights, alarm | UPS failure | Call for service |
| beeps continuously |
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| Backup time is less than | Battery is not fully | Recharge battery for at |
| the rating | charged, | least 6 hours, retest the |
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| dead battery, | backup time. If problem |
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| charger failure | remains, call for service |
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| Buzzer beeps twice per | Overloaded | Remove the least critical |
| second |
| load |
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OBTAINING SERVICE |
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If the UPS requires service; |
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1.Use the TROUBLESHOOTING CHART to eliminate obvious causes.
2.Verify that no circuit breakers are tripped. A tripped circuit breaker is the most common problem.
3.Call your dealer for assistance. If you cannot reach your dealer, or if he cannot resolve the problem. call or FAX MINUTEMAN Technical Support at the following numbers: Voice phone (972)
A.Your Name and address.
B.Where and when the unit was purchased.
C.All of the model information on the rear of your UPS.
D.Any information on the failure, including LEDs that may be illuminated.
E.A description of the protected equipment, including model numbers if possible.
4.A technician will ask you for the above information and, if possible, help solve your problem over the phone. In the event that the unit requires factory service, the technician will issue you a Return Material Authorization Number (RMA #). If the UPS is under warranty, the repairs will be done at no charge. If not, there will be a charge for repair.
5.Pack the UPS in its original packaging. If the original packaging is no longer available, ask the technical support technician about obtaining a new set. It is important to pack the UPS properly in order to avoid damage in transit. Never use Styrofoam beads for a packing material. Include a letter with your name, address, day time phone number, RMA number, a copy of your original sales receipt, and a brief description of the trouble.
6.Mark the RMA # on the outside of all packages. The factory cannot accept any package without the RMA # marked on the outside.
7. Return the UPS by insured, prepaid carrier to: Para Systems Inc.
MINUTEMAN UPS
1455 LeMay Drive
Carrollton, Tx. 75007
ATTN: RMA#
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