A470e Users Guide
Chapter 5: Trouble Shooting Printer Problems
Trouble Shooting General Issues
Following are symptoms your printer may exhibit and simple solutions the printer operator could implement.
•Printer failed to print after the roll paper was replaced.
The top cover must be closed for the printer to print.
•The power switch is turned ON but the printer is dead. The Green Status light is Off. Make sure the outlet has power and the power cord is plugged into the back of the printer.
•The printer will print a Configuration Report but will not respond to the system commands. Check to see that the interface cable is connected to the back
of the terminal/ PC, and to the back of the printer.
•Printer prints too light to read easily.
Replace the ribbon cartridge and check the Air Gap adjustment. See Chapter 2 Operating the Printer \ Adjustable Features \ Air Gap Adjustment.
Call
•Flashing Red Status LED indicator. Lid open or paper is low/out.
•System reports low paper even though the roll is nearly new
See Chapter 2 Operating the Printer \ Adjustable Features \ Low Paper Adjustment.
• Colored stripe on the receipt.
Paper Low, adjust the paper low sensor, replace the paper. See Chapter 2 Operating the Printer \ Adjustable Features \ Low Paper Adjustment..
Low Paper Sensor Adjustment 
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