Pertech A470e manual Trouble Shooting Other Issues, Fault Mode

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A470e Users Guide

Trouble Shooting Other Issues

Fault Mode

The printer will enter a Fault Mode and will not operate when certain failure conditions are encountered. Confirmation of this condition can be accomplished by the host on the DTR (pin 8) or status with an RS-232 interface.

The color of the LEFT LED on the front panel of the

 

 

printer will change from Green to Red if a fault condition

 

 

is encountered. Depressing the paper feed button on

STATUS

SLIP

the printer cover will cause the printer to enter diagnostic

 

 

mode. This will cause the LED to flash a 3 bit code

POWER

LOW

to define the specific reason the printer entered Fault

PAPER

 

Mode. The error code is followed by a delay before

 

 

being repeated. The diagnostic code will toggle the DTR

 

 

line and flash the Red LED if the RS-232 interface is

STATUS

SLIP

selected.

 

 

 

 

 

Error code

 

Diagnosed failure

● ● ▬

Short

Short

Long

No motor sensor signal

● ▬ ●

Short

Long

Short

Ram test failure

● ▬ ▬

Short

Long

Long

Firmware Error

▬ ● ●

Long

Short

Short

No margin sensor signal

▬ ▬ ▬

Long

Long

Long

Head drive motor stalled

The printer will remain in FAULT Mode until the power is cycled or the printer is reset with the <ESC> <NUL> command. (A470 Mode Only).

Pertech® 2006

24

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Contents 220292A-03 3/06 Users GuideA470e Users Guide Pertech Pertech Iii Important Information to the User Contents Communication Trouble Shooting Printer ProblemsAppendix a Specifications Index WarrantyPreface Where to Get Additional informationAbout the Printer Model specific features Features and OptionsCables Ordering Paper and SuppliesPaper RibbonsOperating the Printer Using the Controls487X Paper Loading Instructions Paper Loading481X Paper Loading Instructions Ribbon Interlock Tab Ribbon Cartridge ReplacementValidation Adjustable Features Air Gap AdjustmentCCW Document Stop AdjustmentLow Paper Sensor Adjustment Maintaining The Printer Configuration Report Print Tests and Setup ModeSET-UP Instructions Printer configuration options Configuration ModePrinter Control Language Font RS232 Serial when usedHardware Extended Self TestDB9 Male Serial ConnectorCommunication Pin Mini-DinPrinter Computer RS232 Serial InterfaceSerial Interface Pinout Flow ControlUSB Interface Cable PinOut USB InterfaceA470 Command Language Cash Drawer Commands Advanced Command Language Cash Drawer CommandCash Drawer Printer View End Female Power SupplyGnd 24 Vdc Trouble Shooting General Issues Trouble Shooting Printer ProblemsLow Paper Sensor Adjustment Margin Sensor Motor Sensor Form In SensorFault Mode Trouble Shooting Other IssuesService Getting Service and Technical SupportTechnical Support Environment Appendix a SpecificationsMedia OperatingHardware ElectricalIndex A470e Users Guide College View Drive Riverton, Wyoming Warranty