A470e Users Guide
•Receipt does not come all the way out. Printer is jammed.
To remove paper that has jammed, it is advisable to:
1)Tear off any paper that fed out of the top of the mechanism
2)Press downward on the metal release bracket
3)While pulling the remaining paper out of the mechanism backwards
•Status light is Red (not Green) and printer will not respond.
Remove the ribbon cartridge and paper roll. Using Low Pressure Canned Air spray out the areas around the three sensors. (See Illustration below).
• Printer prints when the Power is turned On even though the form is not inserted.
Spray air in the validation slot and make sure no paper pieces are blocking the sensor.
Form In Sensor
There are three sensors in the area directly under where the Ribbon Cartridge is installed.
Check these to make sure that they are free from dust and debris. Reinstall the Ribbon Cartridge and Paper. Close the Lid and Print a Configuration Report. If the Status Light remains red see “Fault” later in this chapter.
Margin Sensor | Motor Sensor |
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Pertech® 2006 | 23 |