Texas Memory Systems RamSan-500 manual System Maintenance, Contacting Texas Memory Systems

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Chapter 5 – System Maintenance

Texas Memory Systems designed the RamSan-500 to be easily maintainable. You can update firmware from the Java interface and easily maintain the system components. You can hot swap the power supplies and Flash modules, which means that you can remove and replace these components while the system is running.

ELECTRO-STATIC DISCHARGE WARNING

PLEASE TAKE FULL E.S.D. PRECAUTIONS IF IT IS NECESSARY AT ANY TIME TO COME INTO

CONTACT WITH ANY CIRCUIT BOARDS, COMPONENTS, OR CONNECTORS. ELECTROSTATIC

DISCHARGE CAN DAMAGE THE COMPONENTS USED IN THE RAMSAN AND ITS INTERFACES.

Prior to performing maintenance on the RamSan-500 please contact Texas Memory Systems for detailed maintenance instructions.

5.1 Contacting Texas Memory Systems

Contact Texas Memory Systems for additional support. Before contacting Texas Memory Systems, please save a copy of the support log to send to tech support.

Texas Memory Systems, Inc. 10777 Westheimer, Suite 600 Houston, TX 77042 Phone:(713) 278-6200 Fax: (713) 266-0332 Email: support@texmemsys.com

5.2 Power Supplies

The RamSan-500 includes two power modules. The system requires one functioning power module to run. Please consult Section 3.4 – Connecting Power to the System, above for more information.

RamSan-500 User’s Manual

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Contents RamSan-500 User’s Manual Revision History Table of Contents System Components PowerIntroduction OverviewSystem Management ReliabilitySystem Inspection Reviewing your shipmentUnpacking System OverviewRamSan-500 Back Rack mountingInstalling a Host Bus Adaptor in the Host System ConnectionsFibre Channel Interface 4 CPU Connecting the Fibre Channel PortsHost Bus Adapter PCI BusFibre Channel Port Locations Connecting to a NetworkConnecting Power to the System Power SwitchesAC Voltage Indicator Light Getting Started Turning on the SystemSystem Initialization Front Panel Display Basics Manual Shutdown Controlling System Power with the Front Panel DisplayFlash Modules Identify Module Module Network Configuration with the Front Panel Display Manual RestartAutomatic Shutdown Dhcp Ethernet IP address 192.000.000.000 Additional System Management Options Connecting using a Terminal ProgramWeb Monitor Basics Connecting using TelnetConnecting using Snmp Connecting using the Web MonitorAcquiring the System IP Address Accessing the Web MonitorWeb Monitor Information Date and time setup with the Web monitor Web Monitor Network Management Network Configuration with the Web MonitorDefault Accounts Changing PasswordsManaging security with the Web Monitor RamSan-500 User’s Manual Basic LUN Creation Adding UsersCreating a LUN RamSan-500 User’s Manual Adding an Access Policy to a LUN RamSan-500 User’s Manual Web Monitor Cache Configuration Configuring the RamSan-500 CacheViewing the Logs with the Web Monitor RamSan-500 User’s Manual Web Monitor System Report Web Monitor Patch Selection Upgrading the System with the Web MonitorIf the System has a Problem Contacting Texas Memory SystemsClearing the System Event Log RamSan-500 User’s Manual System Maintenance Power SuppliesContacting Texas Memory Systems Replace Failed Power Modules AS Soon AS Possible Flash Modules OFF Flash Module FailureWeb Monitor Flash Module Failure Detection Web Monitor RAID Degraded Detection RAID Failure Fans RamSan-500 User’s Manual Batteries