Savin 1075 appendix Troubleshooting, When Scanning Is Not Performed as Expected

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Appendix

Troubleshooting

This section contains advice on what to do if you have problems scanning an original or if the network delivery scanner and e-mail function do not work. Var- ious messages that may appear on the control panel or computer are listed, along with causes and suitable countermeasures.

When Scanning Is Not Performed as Expected

		Status	Possible Cause and Action

		The image cannot be scanned at all.	The original was placed with the front and
			back reversed. Make sure that the original ori-
			entation is correct. When placed directly on
			the exposure glass, the side to be scanned
			must face down. When fed via the ADF, the
			side to be scanned must face up. ⇒ p.41 “Set-
			ting Originals”

		The image is distorted or out of position.	• The original was moved during scanning.
			Do not move the original during scanning.
			• The original was not pressed flat against
			the exposure glass. Make sure that the
			original is pressed flat against the exposure
			glass.

		The image is scanned upside down.	The original was placed upside down. Place
			the original in the correct direction.


8		The scanned image is dirty.	The exposure glass or the exposure glass cover
		The scanned image is dirty.	The exposure glass or the exposure glass cover
			is dirty. Clean these parts. ⇒Copy Reference
			is dirty. Clean these parts. ⇒Copy Reference


		Delivery Function Does Not Work


		Status	Possible Cause and Action

		The delivery scanner function screen is not dis-	• If the network TWAIN scanner screen ap-
		played.	pears when the machine is switched to
			scanner operation, press [Cancel] to switch
			to the network delivery scanner screen.
			• If the display does not switch from net-
			work TWAIN scanner to network delivery
			scanner, the delivery scanner settings are
			not correct. See p.16 “Default Settings” and
			make the appropriate settings.

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Contents Printer/Scanner Kit Type Page Table of Contents Flow of Operations Scanning Originals TroubleshootingSpecifications Storing DataSymbols How to Read This ManualNames of Major Options Copy Reference General Settings GuideManuals for This Machine Scanner Reference this manualManuals for ScanRouter V2 Lite When working in a WAN environment When a dial-up router is connected in a network environmentWhen connected to a computer that uses dial-up access When connected to a mail serverThis machine OutlineNetwork Twain Scanner ComputerThis machine Client computer Network Delivery ScannerDelivery server Mail Mail serverDocument Server This machine ComputerNames and Functions of Components Control PanelDisplay Contents Using as a network delivery scanner Using E-mailNetwork Scanner Using as a Network Delivery Scanner Using as a Network Twain ScannerPreparation Sequence Preparations for Use as a Network Scanner Using E-mail Default Settings Initial Scanner SetupSystem settings Scanner settings Explanation of scanner settings is provided in this manualResolution Setting Scanner FeaturesMail Settings Scan TypeScan Size Setting ProcedurePress Scanner Features Press the User Tools/Counter keySelecting a custom size When all dimensions have been entered, press OK Deleting programed scan settingsEnter the scan size area with the number keys Compression Black & White Making Scanner SettingsSend/Store Connection Timeout Press DeleteCompression Gray Scale Update Delivery Scanner Destination ListSender’s Name Default Destination List PrioritySwitch to Batch Job Reset Time in Adding OriginalOriginal Setting Mail Information LanguagePrint & Delete Scanner Journal Press the Scanner Settings tabFile Type Priority Select TitleMaking Scan Data Subject Settings Change the settingDeleting programed subject settings Press the Subject Settings tabTo delete more subjects, repeat steps E to F Press Exit DNS Server 1, DNS Server 2, and DNS Server Making E-mail SettingsSetting Procedure Smtp Server NameVerify the IP address of the DNS Server Verification of SettingsClick Setting Reference Verify the Smtp Server Name and Smtp Port Number Click SmtpInstalling Software Auto Run ProgramInstallation Sequence Software for using a Network Twain Scanner Click Type1075 Twain DriverClick the key of the software to be installed Software for using a Network Delivery ScannerSelect a setup language, and then click OK Select a language used by this component, and then click OKSelect a language, and then click OK DeskTopBinder V2 LiteClick DeskTopBinder V2 Lite Type1075 Twain Driver Software Supplied on CD-ROMList of Files File storage folderDeskTopBinder V2 Lite Software installed with DeskTopBinder V2 Lite ScanRouter V2 LiteSoftware installed with ScanRouter V2 Lite Preparations for Use as a Network Scanner Setting Originals Placing the Original on the Exposure Glass Lift the exposure glass cover or the ADFOriginals that can and cannot be placed in the ADF Placing the Original in the Automatic Document Feeder ADFPlace the original so that the top edge is in the ADF tray Placing the Divided Original Automatic Document Feeder ADF Place the top edge of the origi- nal firstPress Original Settings Original Orientation and Scan Area SettingOn the scanner function screen Mixed size selection Sided original/2-sided original selectionOrientation selection Document group For a Network Twain ScannerOpen the Scanner Control dialog box Select / or / from the drop-down menu of the Orien- tationSetting Originals Scanning Originals Using Network Twain Scanner Flow of OperationsClick Select Scanner Driver Scanning OriginalsFile format for scanned images and go to step E Place the original in the scannerClick Preview When you want to configure the scanning areaDocument group Reference Click CloseAutomatic Tilt Correction Scanning Mode RegistrationFunctions of the Twain Driver Printing to the ImageManual Input List Displays of Destinations and SendersRegistration No Attach Sender’s Name Attach Sub- jectSwitch Destination List/ Search by User Name Destination ListPress the Scanner key Delivery ProcedurePress Switch Destination List Make sure that no previous set- tings remainPress Scan Settings Making the settings individuallyCalling up stored scan settings Press Recall ProgramTo select more destinations, re- peat step B When selecting a destination from the listUsing a short ID number to select a destination Press Registration NoPress Search Searching for a destination to selectManual input of a destination Press Search by User NamePress Attach Sender’s Name When selecting a sender from the listChecking selected destinations ReceiptEnter part of the sender name Using a short ID number to select a senders nameSearching for a sender to select Select a sender Press ExitManual input of the subject When selecting a subject from the listPress Attach Subject Items to be checked Checking the Status of DeliveryCheck the displayed records Press Store File Using the Network Delivery Scanner with the Document ServerSimultaneous Delivery and Storage Press File Information to set file in- formationSelect a file to be delivered Delivering Stored FilesDisplay the list of stored files To select multiple files, repeat step BMail Icon Switch Destination List/Search by User NameAttach Sender’s Name Attach Sub- ject File Type Procedure for Sending E-mails Press E-mailSelect the file type if necessary Press File TypeSelect the destination to which the scan data is to be sent Manual input of the e-mail addressEnter the e-mail address with the soft keyboard Press Search Press Search by User Name Search by User Name and Search by E-mailTo verify receipt, press Return Specify the senderReceipt Return Receipt is highlighted Using a short ID number to select a senders name Press Exit To verify receipt, press Return Receipt Press OK Manual input of the subject directly Enter the subject with the soft keyboard Press OKChecking the Status of E-mail Press Scanned Files Status on the screen for sending e-mailUsing E-mail with the Document Server Simultaneous E-mail and StorageSending Stored Files Using the Document Server Storing DataStorage Procedure Make sure that no previous set- ting remainsPress Store Only Making settings individuallyMake the settings for storing scanned data files Press OK Specify file informationPress Store File Press File Information Specifying file informationSpecifying a user name Press User NameSpecifying a file name Specifying a passwordPress Password Press File NameViewing the List When using the network delivery scanner or e-mailViewing a List of Stored Files List of stored files is dis- playedManage/Delete File SendUser name Folder contents displayConnected device name All UsersSearching by user name Searching for FilesSearching by file name Needed Deleting Stored FilesYou can delete files that are no longer Select the file to be deletedChange the file information Changing File InformationChanging the user name Press Change User NameChanging the file name Changing a passwordPress Change Password Press Change File NameRelationship between the Resolution and the Data Size When Gray Scale is selected as the Scan TypeWhen Scanning Is Not Performed as Expected TroubleshootingDelivery Function Does Not Work When an Error Message Is Displayed on the Control Panel Set Divide & Send E-mail to On Troubleshooting Work error has occurred and the file could not Not be sent correctly. Try the operation once When an Error Message Is Displayed on the Computer Access Mask settings in User ToolsAdministrator Specifications Index 100 Means Power ON. b means Power OFF. c means Stand by UE USA G338-8607