Panasonic KX-FLB851 Error messages - Reports, Help, Message, Code, Cause & Solution, Memory Full

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9. Help

9. Help

9.1 Error messages – Reports

If a problem occurs during fax transmission or reception, one of the following messages will be printed on the confirmation and journal reports (page 27).

Message	Code	Cause & Solution
COMMUNICATION ERROR	40-42	L A transmission or reception error occurred.
	46-72	Try again or check with the other party.
	FF

	43	L A line problem occurred. Connect the
	44	telephone line cord to a different jack and try
		again.
		L An overseas transmission error occurred. Try
		using the overseas mode (feature #411 on
		page 63).

DOCUMENT JAMMED	-----	L The document is jammed. Remove the
		jammed document (page 85).

ERROR-NOT YOUR UNIT	54	L A transmission or reception error occurred
	59	because of a problem with the other party’s
	70	fax machine. Check with the other party.

JUNK FAX PROH. REJECT	-----	L The junk fax prohibitor feature of this unit
		rejected fax reception.

MEMORY FULL	-----	L The memory is full of received documents
		due to a lack of recording paper or a recording
		paper jam. Install paper (page 15) or clear the
		jammed paper (page 82).
		L If you select the computer that will be used for
		receiving a fax in feature #443 (page 67), and
		feature #442 is set to “ALWAYS” (page 65),
		check the connection between the computer
		and the unit.

NO DOCUMENT / FAILED PICKUP	-----	L The document was not fed into the unit
		properly. Re-insert it and try again.

OTHER FAX NOT RESPONDING	-----	L The other party’s fax machine is busy or has
		run out of recording paper. Try again.
		L The other party’s fax machine rings too many
		times. Send the fax manually (page 26).
		L The other party’s machine is not a fax
		machine. Check with the other party.
		L The number you dialed is not in service.

PRESSED THE STOP KEY	-----	L {STOP} was pressed and fax communication
		was canceled.

THE COVER WAS OPENED	-----	L The top cover was opened. Close it and try
		again.

OK	-----	L Fax transmission or reception was
		successful.

For assistance, please visit http://www.panasonic.com/consumersupport

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Contents All in One Flatbed Laser Fax with Multi-Action Sorter Model No. KX-FLB851This model is designed to be used only in the U.S.A Operating InstructionsOPEN How to use the operating instructionsButtons Listed in alphabetical order Location of controlsFor your future reference Things you should keep a record ofAttach your sales receipt here Thank you for purchasing a Panasonic fax machineSAVE THESE INSTRUCTIONS Important safety instructionsInstallation Important InformationDrum unit Laser radiationFuser unit Toner cartridgeEnvironment For best performanceToner cartridge and drum unit Static electricity2. Preparation InstallationTable of Contents 1. Introduction and11.Index 8. Programmable Features9. Help 10.General InformationQuantity 1.1 Included accessories1. Introduction and Installation Part number*11.3 Description of buttons 1.2 Accessory informationReplacement toner cartridge*1 KX-FA85 Replacement drum unit*1 KX-FA86 G RESOLUTIONP COPY 4 Document cover 5 Top cover 6 Paper level indicator1.4 Overview 1.4.1 Front view7 Telephone line jack 8 External telephone jack 9 Speaker 1 Power switch 2 USB interface connector 3 Recording paper guides4 Multi-purpose input tray 5 Power inlet 1.4.2 Rear viewDo not expose the drum unit to direct sunlight 1.5 Toner cartridge and drum unitDo not expose the drum unit to light for more than 5 minutes Do not touch or scratch the black drum surfaceL Close the multi-purpose input tray 3 before opening the top cover Toner save feature1.7.1 Attaching the tray label 1.6 Document tray1.7 Output tray 1.8 Recording paper 1.7.2 Installing the output tray1.8.1 Using the paper input tray by using PAPER TRAY in the copy mode page in feature #380 pageL To insert the paper input tray L Push and lock the plate 2 in the paper input tray, if it is liftedTo pull the paper input tray completely out input tray setting for faxing feature #440 on page 1.8.2 Using the multi-purpose input trayUsing the optional input tray by using PAPER TRAY in the copy mode page in feature #382 pageThe paper level indicator green will allow you to 1.8.3 Checking the amount ofremaining recording paper 2.1 Connections Using the optional handset unitUsing surge protectors If you use this unit with a computer or subscribe to a DSL serviceMENU SET 2.2 Turning the power switch ONSYSTEM SETUP PRESS 2.3 Dialing mode2.4 Selecting the operation mode Fax/Copy/Scan “BASIC SETTINGS”“FEATURE LIST” “ERRORS”SETUP ITEM 2.6 Adjusting volumeRinger volume While the unit is idle, press V or Monitor volume While using the monitor, press V orZOOM/QUICK SCAN CLEAR MENU SET FLASH If you have subscribed to a Caller ID service2.8 Your logo To correct a mistakeQUICK SCAN To select characters using V orFLASH ZOOMNO.= 2.9 Your fax numberMENU CLEAR SET FLASH YOUR FAX NO PRESS SETTo select the resolution 1. Press RESOLUTION 3.1 Using the unit as a fax machine3.2.1 Using the auto document feeder RESOLUTIONTo redial the last number 3.2.2 Using the scanner glassSending from memory Quick scan feature 3. Press QUICK SCAN Reserving the fax transmission Dual AccessExample 3.3.2 Using the scanner glassDocument weight 3.3.3 Note for the auto document feeder and the scanner glassLOWER SET 3.4 Storing names and3.4.1 Storing one-touch dial item DIRECTORY CLEARHelpful hints 3.4.2 Storing navigator directory items3.4.3 Editing a stored item 3.4.4 Erasing a stored itemL Confirm that there are no documents on the scanner glass Using stationsUsing navigator directory To send a fax using the scanner glass3.6.2 Adding a new item into the broadcast memory Using the dial keypad only for MANUAL BROAD3.6 Broadcast transmission 3.6.1 Programming items into the broadcast memoryMANUAL BROAD To send the same document using the scanner glassTo cancel broadcast transmission 3.6.4 Sending the same document to pre-programmed parties3.7 Receiving a fax automatically - Auto answer ON L The FAX AUTO ANSWER indicator is ONIf you have subscribed to a Distinctive Ring service How to receive faxes with an extension telephoneTo stop receiving 3.9 Using the unit with an answering machine3.9.1 Setting up the unit and an answering machine How to receive faxes with the optional handset unitReceiving a voice message and fax document in one call L This feature does not work when manual reception is performed3.10.1 Activating the junk fax prohibitor 3.10.2 Storing undesired callersTo erase an item from the junk fax prohibitor list To display the junk fax prohibitor listTo print the junk fax prohibitor list 4. Caller ID 4.1 Caller ID service4.2 Viewing and calling back using caller information 4.1.1 How Caller ID is displayedDisplay while viewing L This feature is not available in the following cases4.2.1 Erasing all caller information 4.2.2 Erasing specific caller informationalready contains an item, the previous item will be replaced L If you assign an item to a station key which5.2.1 Activating the Distinctive Ring feature 5.1 Distinctive Ring service from your phone company5.2 Using two or more phone numbers on a single telephone line 5.3 Using three or more phone numbers on a single telephone line5.4 Programming the ring pattern assigned for fax 6.2 Making a copy 6.1 Using the unit as a copy machine6.2.1 Using the auto document feeder COPY STOP PAPER TRAY START RESOLUTIONCOPY START STOP 6.2.2 Using the scanner glassTo select the input tray and paper size 1. Press PAPER TRAY 6.3.1 To sort multiple copies Auto document feeder only 6.3 More copying featuresExample 150% enlarged copy Using the auto document feeder Using the scanner glass6.3.3 To reduce a document Example 70% reduced copy Using the auto document feederOperating System 7.1 Connecting to a computer7.2 Installing Multi- Function Station 7. Multi-Function Station softwareImportant notice for Windows XP users L If the Choose Setup Language dialog box does not appearPrograms → Panasonic → KX- FLB800FLM650 Series → Uninstall or Modify To uninstall the software7.3 Starting Multi-Function Station 7.4 Using the unit as a printerRemote Control page Setup3 Select Panasonic KX-FLB851 as the active printer Setting the printer properties7.4.2 Transparencies 7.4.3 LabelsL Remove each envelope after printing 7.4.4 EnvelopesL Use the multi-purpose input tray to print envelopes L Printed envelope will be stacked on the upper output trayReadiris OCR software 7.5.2 Using other applicationsTo scan documents quickly L The Multi-Function Remote Control window will appear Using the auto document feederL The Panasonic KX-FLB851 default name dialog box will appear 2 Select Remote Control3 Select PCFAX Panasonic KX-FLB851 7.7 Fax sending/receiving using Multi-Function Station7.7.1 Sending a computer document as a fax message from your computer 7.7.2 Receiving a fax into your computer5 Click Auto Configuration on the Device Options tab 7.9.1 Setting the optional input tray7.9.2 Changing the default output tray 3 Select Panasonic KX-FLB851 default nameOutput tab users, click Printing Preferences... on the General tab“BASIC FEATURE” “FAX FEATURE” “COPY FEATURE” “SCAN FEATURE” 8. Programmable FeaturesTo cancel programming To select features by using the navigator keyQuick setup 8.2 Direct command chartFeature Feature code1 “#1” default 2 “#2” Connecting tone5 “B-D” default Input tray setting for faxingDefault scan resolution 1 “#1” defaultDefault scan type 1 “B/W TEXT” default#101 Setting the date and time 8.3 Basic features#100 Setting the quick setup QUICK SETUP PRESS SET#403 Setting power save feature #380 Setting the recording paper size in the paper input tray#381 Setting the recording paper size in the multi-purpose input tray #382 Setting the recording paper size in the optional input tray#402 Setting the journal report to print automatically 8.4 Fax features#482 Setting toner save feature CONFIRM REPORT =ERRORCONNECTING TONE MODE=ON 0 “OFF” default 1 “ON” To send a document#413 Setting the Error Correction Mode ECM #416 Setting the connecting tone#441 Setting the output tray to use for faxing #437 Setting the memory reception alert#438 Setting friendly reception #440 Setting the input tray to use for faxingCOPY RESOLUTION =TEXT/PHOTO 8.5 Copy features#460 Setting the input tray to use for copying #461 Changing the default copy resolution#490 Setting the default scan type for LAN push scan 8.6 Scan features8.7 LAN features #466 Setting the output tray to use for copying#502Setting the Subnet mask for the LAN connection #500 LAN setting with a DHCP serverDHCP =ENABLED #501 Setting the IP address for the LAN connectionERROR-NOT YOUR UNIT 9.1 Error messages - ReportsCause & Solution COMMUNICATION ERROR“CHECK INSTALL 9.2 Error messages - Display“CALL SERVICE” “CARRIAGE ERROR”contact us by our Customer Services directory page and will be printed out automatically when the unit warms up“MAINTENANCE L Your unit requires a scheduled maintenance. Maintenance is“REMOVE DOCUMENT” recording paper or a recording paper jam. Install paper page“TRANSMIT ERROR” L A transmission error occurred. Try againL If you use a Distinctive Ring service, make sure you have set the 9.3 When a function does not work, check here9.3.1 Initial settings Problem9.3.4 Fax - receiving function, adjust volumesor program the features 9.3.3 Fax - sendingdocuments automatically “CONNECTING...”, butAUTO ANSWER indicator paper is installedA B C 9.3.6 Using an answering machineWhen an extension 9.3.5 Copyingaccess code to access the L You did not program your remote access code into your unitanswering machine on the unit with feature #322 page L The code may include “#” which is used for certain featuresI cannot install or 9.3.8 If a power failure occurswhen printing from Microsoft PowerPoint orPanasonic toner cartridge and drum unit L Do not turn the power switch OFF. Loss of9.4 Replacing the toner cartridge and the drum unit TONER LOW TONER EMPTY5 Turn the two green levers 1 on the used toner cartridge firmly Waste disposal method OPEN TOP COVER 9.5.1 When the recording paper has jammed inside of the unit9.5 Recording paper jam PAPER JAMMEDCase When the recording paper has jammed near the output tray Case When the recording paper has jammed near the fuser unitPaper input tray Optional input tray 9.5.2 When paper jam occurs near the optional input trayOPEN LOWER LEFT SIDE TRAY COVER CHECK PICK UP INPUT TRAY #1 CHECK PICK UP INPUT TRAY #3CHECK PICK UP INPUT TRAY #2 9.6 Document jams Auto document feederL Be careful when handling the drum and 9.7 Cleaning the white plate and glassesWhen the document has jammed near the document entrance When the document has jammed near the document exitIf the document cover comes off from the unit 9.7.2 Lower glass 4 Clean the lower glass 1 with a soft and dry cloth 9.8 Cleaning the document feeder rollers “TEL NO. LIST” “SETUP LIST”10.1 Reference lists and reports 10. General InformationScanning resolution 10.2 SpecificationsScanning density FAX resolution Copy resolutionNote for recording paper Recording paper specificationsRecording paper weight Envelope sizeDrum life 10.3 FCC and Other Information Technical Support Responsible PartyParts 10.4 Limited WarrantyPanasonic Facsimile Product Limited Warranty FAX categoriesWhen you ship the product RESPONSIBILITY For In Limited Warranty product service2. Panasonic Premier Service Club PPSC or E-mail us via 10.5 Customer Services directoryconsumerfax@us.panasonic.com npcparts@us.panasonic.com10.6 Information of copyrights and licences Copyright c 1988 Stephen Deering Copyright c 1988 University of Utah Copyright c 1997 Manuel Bouyer. All rights reserved 10. General Information 10. General Information 10. General Information 11. Index 11.1 IndexFax number Feature #103 FAX ONLY mode FAX ring count Feature #210 NO EXTRA COST Panasonic FAX ADVANTAGE PROGRAM1-year limited warranty1 parts, labor, and toll-free help line2 Free overnight replacement3 and repair program