When a function does not work, check here

9. Help

9.3 When a function does not work, check here

9.3.1 Initial settings

Problem	Cause & Solution
I cannot hear a dial tone.	L If you use a splitter/coupler to connect the unit, remove the
	splitter/coupler and connect the unit to the wall jack directly. If the
	unit operates properly, check the splitter/coupler.
	L Disconnect the unit from the telephone line and connect a known
	working telephone. If the working telephone operates properly,
	contact our service personnel to have the unit repaired. If the
	working telephone does not operate properly, contact your
	telephone company.
	L The power cord or telephone line cord is not connected. Check the
	connections.
	L If you connected the unit through a computer modem, connect the
	unit directly to a telephone line jack.

I cannot make calls.	L The dialing mode setting may be wrong. Change the setting
	(feature #120 on page 20).

The unit does not ring.	L The ringer volume is turned OFF. Adjust it (page 22).

9.3.2 General

Problem	Cause & Solution
The other party complains	L FAX ONLY mode is set. Tell the other party the number is only used
they only hear a fax tone	for faxes.
and cannot talk.	L If you use a Distinctive Ring service, make sure you have set the
	same ring pattern assigned by the telephone company (page 41).

The {PAUSE} button does	L If this button is pressed during dialing, a pause will be inserted. If
not function properly.	pressed immediately after a dial tone is obtained, the last number
	dialed will be redialed.

The receiving mode does	L Distinctive Ring is set (feature #430 on page 41).
not function properly.

During programming, I	L All or part of the number is the same. Change the number: feature
cannot enter the code or	#322 (page 62) and #434 (page 64).
ID number.

The unit beeps.	L The memory reception alert of feature #437 is ON (page 65), and
	the unit has a document in memory. Press {STOP} to stop the
	beeps, then see the displayed message instructions to solve the
	problem.

Whenever I try to retrieve	L You are probably entering {*} {#} {9}. This is the default setting
my voice mail messages, I	for the fax activation code. If you use a voice mail service, turn the
am interrupted by the fax	fax activation feature OFF or reprogram the activation code
tone.	(feature #434 on page 64).

The output tray becomes	L High humidity may cause the recording paper to curl. Try turning
full quickly or the	the paper over and re-inserting it. If the curl on the paper is heavy,
recording paper does not	please remove it from the output tray. If you still have this problem,
stack properly on the	contact our service personnel.
output tray.

For assistance, please visit http://www.panasonic.com/consumersupport

9.3 When a function does not work, check here

9.3.1 Initial settings

Problem

I cannot hear a dial tone.

I cannot make calls.

The unit does not ring.

9.3.2 General

they only hear a fax tone

for faxes.

and cannot talk.

L If you use a Distinctive Ring service, make sure you have set the

The {PAUSE} button does

not function properly.

dialed will be redialed.

The receiving mode does

L Distinctive Ring is set (feature #430 on page 41).

During programming, I

L All or part of the number is the same. Change the number: feature

cannot enter the code or

#322 (page 62) and #434 (page 64).

ID number.

The unit beeps.

L The memory reception alert of feature #437 is ON (page 65), and

the unit has a document in memory. Press {STOP} to stop the

beeps, then see the displayed message instructions to solve the

problem.

Whenever I try to retrieve

L You are probably entering {*} {#} {9}. This is the default setting

am interrupted by the fax

fax activation feature OFF or reprogram the activation code

tone.

(feature #434 on page 64).

The output tray becomes

L High humidity may cause the recording paper to curl. Try turning

full quickly or the

recording paper does not

stack properly on the

contact our service personnel.

output tray.