Panasonic KX-FLB851 Error messages - Display, “Call Service”, “Carriage Error”, “Change Drum”

Page 72

9.2 Error messages – Display

9. Help

9.2 Error messages – Display

If the unit detects a problem, one or more of the following messages will appear on the display.

Display	Cause & Solution
“CALL SERVICE”	L There is something wrong with the unit. Contact our service
	personnel.
“CARRIAGE ERROR”	L There is something wrong with the carriage sensor. Contact our
	service personnel.
“CHANGE DRUM”	L There is something wrong with the drum unit. Replace the drum
“CHANGE SUPPLIES”	unit and the toner cartridge (page 79).
“CHECK DOCUMENT”	L The document was not fed into the unit properly. Re-insert the
	document. If misfeeding occurs frequently, clean the document
	feeder rollers (page 90) and try again.

“CHECK DRUM”	L The drum unit is not inserted properly. Re-insert it correctly (page
	12).
“CHECK INSTALL	L The input tray is not inserted correctly. Pull the input tray out, then
INPUT TRAY #1”	re-insert it.
	Note:
	L “#1”: Paper input tray
	L “#3”: Optional input tray
“CHECK MEMORY”	L The memory (telephone numbers, parameters, etc.) has been
	erased. Re-program.
“CHECK PICK UP	L Recording paper was not fed into the unit properly. Re-insert the
INPUT TRAY #1”	recording paper (page 84, 85).
	L The cover at the left side of the optional input tray is open. Close it.
	Note:
	L “#1”: Paper input tray
	L “#2”: Multi-purpose input tray
	L “#3”: Optional input tray
“CLOSE ADF COVER”	L The ADF cover is open. Close it.
“DIRECTORY FULL”	L There is no space to store new items in navigator directory. Erase
	unnecessary items (page 30).
“DRUM LIFE LOW	L The drum life is near to an end. Replace the drum unit as soon as
REPLACE SOON”	possible (page 79).
“FAX IN MEMORY”	L The unit has a document in memory. See the other displayed
	message instructions to print out the document. For fax memory
	capacity, see page 92.
	L If you select the computer that will be used for receiving a fax in
	feature #443 (page 67), and feature #442 is set to “ALWAYS” (page
	65), check the connection between the computer and the unit.
“KEEP COPYING”	L Copying has stopped due to a lack of recording paper or paper
	being fully stacked on the output tray. See the other displayed
	message instructions to continue copying.

70For assistance, please visit http://www.panasonic.com/consumersupport

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Contents Model No. KX-FLB851 This model is designed to be used only in the U.S.AOperating Instructions All in One Flatbed Laser Fax with Multi-Action SorterHow to use the operating instructions OPENLocation of controls Buttons Listed in alphabetical orderThings you should keep a record of Attach your sales receipt hereThank you for purchasing a Panasonic fax machine For your future referenceImportant safety instructions InstallationImportant Information SAVE THESE INSTRUCTIONSLaser radiation Fuser unitToner cartridge Drum unitFor best performance Toner cartridge and drum unitStatic electricity EnvironmentInstallation Table of Contents1. Introduction and 2. Preparation8. Programmable Features 9. Help10.General Information 11.Index1.1 Included accessories 1. Introduction and InstallationPart number*1 Quantity1.2 Accessory information Replacement toner cartridge*1 KX-FA85 Replacement drum unit*1 KX-FA86G RESOLUTION 1.3 Description of buttons4 Document cover 5 Top cover 6 Paper level indicator 1.4 Overview1.4.1 Front view P COPY1 Power switch 2 USB interface connector 3 Recording paper guides 4 Multi-purpose input tray 5 Power inlet1.4.2 Rear view 7 Telephone line jack 8 External telephone jack 9 Speaker1.5 Toner cartridge and drum unit Do not expose the drum unit to light for more than 5 minutesDo not touch or scratch the black drum surface Do not expose the drum unit to direct sunlightToner save feature L Close the multi-purpose input tray 3 before opening the top cover1.6 Document tray 1.7 Output tray1.7.1 Attaching the tray label 1.7.2 Installing the output tray 1.8.1 Using the paper input trayby using PAPER TRAY in the copy mode page in feature #380 page 1.8 Recording paperL Push and lock the plate 2 in the paper input tray, if it is lifted To pull the paper input tray completely outL To insert the paper input tray 1.8.2 Using the multi-purpose input tray Using the optional input trayby using PAPER TRAY in the copy mode page in feature #382 page input tray setting for faxing feature #440 on page1.8.3 Checking the amount of remaining recording paperThe paper level indicator green will allow you to Using the optional handset unit Using surge protectorsIf you use this unit with a computer or subscribe to a DSL service 2.1 Connections2.2 Turning the power switch ON SYSTEM SETUP PRESS2.3 Dialing mode MENU SET“BASIC SETTINGS” “FEATURE LIST”“ERRORS” 2.4 Selecting the operation mode Fax/Copy/Scan2.6 Adjusting volume Ringer volume While the unit is idle, press V orMonitor volume While using the monitor, press V or SETUP ITEMIf you have subscribed to a Caller ID service 2.8 Your logoTo correct a mistake ZOOM/QUICK SCAN CLEAR MENU SET FLASHTo select characters using V or FLASHZOOM QUICK SCAN2.9 Your fax number MENU CLEAR SET FLASHYOUR FAX NO PRESS SET NO.=3.1 Using the unit as a fax machine 3.2.1 Using the auto document feederRESOLUTION To select the resolution 1. Press RESOLUTION3.2.2 Using the scanner glass Sending from memory Quick scan feature3. Press QUICK SCAN Reserving the fax transmission Dual Access To redial the last number3.3.2 Using the scanner glass Document weight3.3.3 Note for the auto document feeder and the scanner glass Example3.4 Storing names and 3.4.1 Storing one-touch dial itemDIRECTORY CLEAR LOWER SET3.4.2 Storing navigator directory items 3.4.3 Editing a stored item3.4.4 Erasing a stored item Helpful hintsUsing stations Using navigator directoryTo send a fax using the scanner glass L Confirm that there are no documents on the scanner glassUsing the dial keypad only for MANUAL BROAD 3.6 Broadcast transmission3.6.1 Programming items into the broadcast memory 3.6.2 Adding a new item into the broadcast memoryTo send the same document using the scanner glass To cancel broadcast transmission3.6.4 Sending the same document to pre-programmed parties MANUAL BROADL The FAX AUTO ANSWER indicator is ON If you have subscribed to a Distinctive Ring serviceHow to receive faxes with an extension telephone 3.7 Receiving a fax automatically - Auto answer ON3.9 Using the unit with an answering machine 3.9.1 Setting up the unit and an answering machineHow to receive faxes with the optional handset unit To stop receivingL This feature does not work when manual reception is performed 3.10.1 Activating the junk fax prohibitor3.10.2 Storing undesired callers Receiving a voice message and fax document in one callTo display the junk fax prohibitor list To print the junk fax prohibitor listTo erase an item from the junk fax prohibitor list 4.1 Caller ID service 4.2 Viewing and calling back using caller information4.1.1 How Caller ID is displayed 4. Caller IDL This feature is not available in the following cases 4.2.1 Erasing all caller information4.2.2 Erasing specific caller information Display while viewingL If you assign an item to a station key which already contains an item, the previous item will be replaced5.1 Distinctive Ring service from your phone company 5.2 Using two or more phone numbers on a single telephone line5.3 Using three or more phone numbers on a single telephone line 5.2.1 Activating the Distinctive Ring feature5.4 Programming the ring pattern assigned for fax 6.1 Using the unit as a copy machine 6.2.1 Using the auto document feederCOPY STOP PAPER TRAY START RESOLUTION 6.2 Making a copy6.2.2 Using the scanner glass To select the input tray and paper size 1. Press PAPER TRAYCOPY START STOP 6.3 More copying features Example 150% enlarged copy Using the auto document feederUsing the scanner glass 6.3.1 To sort multiple copies Auto document feeder onlyExample 70% reduced copy Using the auto document feeder 6.3.3 To reduce a document7.1 Connecting to a computer 7.2 Installing Multi- Function Station7. Multi-Function Station software Operating SystemL If the Choose Setup Language dialog box does not appear Programs → Panasonic → KX- FLB800FLM650 Series → Uninstall or ModifyTo uninstall the software Important notice for Windows XP users7.4 Using the unit as a printer Remote Control pageSetup 7.3 Starting Multi-Function StationSetting the printer properties 7.4.2 Transparencies7.4.3 Labels 3 Select Panasonic KX-FLB851 as the active printer7.4.4 Envelopes L Use the multi-purpose input tray to print envelopesL Printed envelope will be stacked on the upper output tray L Remove each envelope after printing7.5.2 Using other applications To scan documents quicklyReadiris OCR software Using the auto document feeder L The Panasonic KX-FLB851 default name dialog box will appear2 Select Remote Control L The Multi-Function Remote Control window will appear7.7 Fax sending/receiving using Multi-Function Station 7.7.1 Sending a computer document as a fax message from your computer7.7.2 Receiving a fax into your computer 3 Select PCFAX Panasonic KX-FLB8517.9.1 Setting the optional input tray 7.9.2 Changing the default output tray3 Select Panasonic KX-FLB851 default name 5 Click Auto Configuration on the Device Options tabusers, click Printing Preferences... on the General tab Output tab8. Programmable Features To cancel programmingTo select features by using the navigator key “BASIC FEATURE” “FAX FEATURE” “COPY FEATURE” “SCAN FEATURE”8.2 Direct command chart FeatureFeature code Quick setupConnecting tone 5 “B-D” defaultInput tray setting for faxing 1 “#1” default 2 “#2”1 “#1” default Default scan type1 “B/W TEXT” default Default scan resolution8.3 Basic features #100 Setting the quick setupQUICK SETUP PRESS SET #101 Setting the date and time#380 Setting the recording paper size in the paper input tray #381 Setting the recording paper size in the multi-purpose input tray#382 Setting the recording paper size in the optional input tray #403 Setting power save feature8.4 Fax features #482 Setting toner save featureCONFIRM REPORT =ERROR #402 Setting the journal report to print automatically0 “OFF” default 1 “ON” To send a document #413 Setting the Error Correction Mode ECM#416 Setting the connecting tone CONNECTING TONE MODE=ON#437 Setting the memory reception alert #438 Setting friendly reception#440 Setting the input tray to use for faxing #441 Setting the output tray to use for faxing8.5 Copy features #460 Setting the input tray to use for copying#461 Changing the default copy resolution COPY RESOLUTION =TEXT/PHOTO8.6 Scan features 8.7 LAN features#466 Setting the output tray to use for copying #490 Setting the default scan type for LAN push scan#500 LAN setting with a DHCP server DHCP =ENABLED#501 Setting the IP address for the LAN connection #502Setting the Subnet mask for the LAN connection9.1 Error messages - Reports Cause & SolutionCOMMUNICATION ERROR ERROR-NOT YOUR UNIT9.2 Error messages - Display “CALL SERVICE”“CARRIAGE ERROR” “CHECK INSTALLand will be printed out automatically when the unit warms up “MAINTENANCEL Your unit requires a scheduled maintenance. Maintenance is contact us by our Customer Services directory pagerecording paper or a recording paper jam. Install paper page “TRANSMIT ERROR”L A transmission error occurred. Try again “REMOVE DOCUMENT”9.3 When a function does not work, check here 9.3.1 Initial settingsProblem L If you use a Distinctive Ring service, make sure you have set thefunction, adjust volumes or program the features9.3.3 Fax - sending 9.3.4 Fax - receiving“CONNECTING...”, but AUTO ANSWER indicatorpaper is installed documents automatically9.3.6 Using an answering machine When an extension9.3.5 Copying A B CL You did not program your remote access code into your unit answering machine on the unit with feature #322 pageL The code may include “#” which is used for certain features access code to access the9.3.8 If a power failure occurs when printing fromMicrosoft PowerPoint or I cannot install orL Do not turn the power switch OFF. Loss of 9.4 Replacing the toner cartridge and the drum unitTONER LOW TONER EMPTY Panasonic toner cartridge and drum unit5 Turn the two green levers 1 on the used toner cartridge firmly Waste disposal method 9.5.1 When the recording paper has jammed inside of the unit 9.5 Recording paper jamPAPER JAMMED OPEN TOP COVERCase When the recording paper has jammed near the fuser unit Case When the recording paper has jammed near the output tray9.5.2 When paper jam occurs near the optional input tray OPEN LOWER LEFT SIDE TRAY COVERCHECK PICK UP INPUT TRAY #1 CHECK PICK UP INPUT TRAY #3 Paper input tray Optional input tray9.6 Document jams Auto document feeder CHECK PICK UP INPUT TRAY #29.7 Cleaning the white plate and glasses When the document has jammed near the document entranceWhen the document has jammed near the document exit L Be careful when handling the drum andIf the document cover comes off from the unit 9.7.2 Lower glass 4 Clean the lower glass 1 with a soft and dry cloth 9.8 Cleaning the document feeder rollers “SETUP LIST” 10.1 Reference lists and reports10. General Information “TEL NO. LIST”10.2 Specifications Scanning density FAX resolutionCopy resolution Scanning resolutionRecording paper specifications Recording paper weightEnvelope size Note for recording paperDrum life 10.3 FCC and Other Information Responsible Party Technical Support10.4 Limited Warranty Panasonic Facsimile Product Limited WarrantyFAX categories PartsRESPONSIBILITY For In Limited Warranty product service 2. Panasonic Premier Service Club PPSCWhen you ship the product 10.5 Customer Services directory consumerfax@us.panasonic.comnpcparts@us.panasonic.com or E-mail us via10.6 Information of copyrights and licences Copyright c 1988 Stephen Deering Copyright c 1988 University of Utah Copyright c 1997 Manuel Bouyer. All rights reserved 10. General Information 10. General Information 10. General Information 11.1 Index 11. IndexFax number Feature #103 FAX ONLY mode FAX ring count Feature #210 Panasonic FAX ADVANTAGE PROGRAM 1-year limited warranty1 parts, labor, and toll-free help line2Free overnight replacement3 and repair program NO EXTRA COST