Troubleshooting (Basic)
Follow the instructions below when a problem has occurred. There is also an advanced troubleshooting guide in the “Reference Manual”. For a software problem, refer to the software’s instruction manual. If the problem persists, contact
Panasonic Technical Support ( | page 36). You can also check the computer’s status in the PC Information Viewer | |||||
( | Reference Manual “Troubleshooting (Advanced)”). |
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Starting Up |
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Cannot start up. |
| Connect the AC adaptor. |
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The power indicator or bat- |
| Insert a fully charged battery. |
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tery indicator is not lit. |
| Remove the battery pack and the AC adaptor, then connect them again. | ||||
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| If a device is connected to the USB port, disconnect the device, or set [USB Port] or | |||
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| [Legacy USB Support] to [Disable] in the [Advanced] menu of the Setup Utility. | |||
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| If a device is connected to the ExpressCard slot, disconnect the device, or set | |||
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| [ExpressCard slot] to [Disable] in the [Advanced] menu of the Setup Utility. | |||
The power is turned on but |
| The computer is warming up before start up. Wait for the computer to start up (takes | ||||
“Warming up the system (up |
| up to 32 minutes). If, “Cannot warm up the system” is displayed, the computer failed | ||||
to 32 minutes)” appears. |
| to warm up and does not start. In this case, turn off the computer, leave it in an envi- | ||||
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| ronment of 5 °C {41 °F} or higher temperature for about an hour, and then turn on the | |||
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| power again. |
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Cannot turn on the comput- |
| Leave it in an environment of 5 °C {41 °F} or higher temperature for about an hour, then | ||||
er. |
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| turn on the power again. |
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The computer does not re- |
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sume from standby. |
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(The power indicator blinks |
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quickly in green.) |
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You have forgotten the pass- |
| Supervisor Password or User Password: Contact Panasonic Technical Support ( page | ||||
word. |
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| Administrator password: |
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| If you have a password reset disk, you can reset the administrator password. Set the | |||
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| disk and enter any wrong password, then follow the | |||
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| new password. |
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| If you do not have a password reset disk, reinstall ( page 22) and set up Windows, | |||
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| and then set a new password. |
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“Remove disks or other |
| A floppy disk is in the drive and it does not contain system startup information. Remove | ||||
media. Press any key to |
| the floppy disk and press any key. | ||||
restart” or a similar message |
| If a device is connected to the USB port, disconnect the device, or set [USB Port] or | ||||
appears. |
| [Legacy USB Support] to [Disable] in the [Advanced] menu of the Setup Utility. | ||||
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| If a device is connected to the ExpressCard slot, disconnect the device, or set | |||
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| [ExpressCard slot] to [Disable] in the [Advanced] menu of the Setup Utility. | |||
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| If the problem persists after removing the disk, it may be a hard disk failure. Contact | |||
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| Panasonic Technical Support ( | page 36). | ||
Windows startup and opera- |
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| in the Setup Utility ( | page 24 “To start the Setup Utility”) to return the Setup | |
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tion is slow. |
| Utility settings (excluding the passwords) to the default values. Start the Setup Utility | ||||
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| and make the settings again. (Note that the processing speed depends on the applica- | |||
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| tion software, so this procedure may not make Windows faster.) | |||
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| If you installed a resident software after purchase, turn off the residence. | |||
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| Disable Indexing Service in the following menu. | |||
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| Click [start] - [Search] - [Change preferences] - [Without Indexing Service] | |||
The date and time are incor- |
| Make the correct settings. Click [start] - [Control Panel] - [Date, Time, Language, and | ||||
rect. |
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| Regional Options] - [Date and Time]. | |||
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| If the problem persists, the internal clock battery may need to be replaced. Contact | |||
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| Panasonic Technical Support ( | page 36). | ||
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| When the computer is connected to LAN, check the date and time of the server. | |||
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| The 2100 A.D. or later year will not be correctly recognized on this computer. | |||
[Executing Battery Recali- |
| The Battery Recalibration was canceled before Windows was shut down last time. To | ||||
bration] screen appears. |
| start up Windows, turn off the computer by the power switch, and then turn on. | ||||
Troubleshooting
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