Fujitsu Q550-30GB-01 manual Troubleshooting and tips, Help if problems occur

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Troubleshooting and tips

Troubleshooting and tips

Follow the safety notes in the "Safety/Regulations" manual when connecting or disconnecting cables.

If a fault occurs, try to correct it as described. If you fail to correct the problem, proceed as follows:

►Make a note of the steps and the circumstances that led to the fault. Also make a note of any error messages displayed.

►Switch the Tablet PC off.

►Please contact the Hotline/Service Desk.

You can ﬁnd the telephone numbers in the service desk list. Please have the following information ready when you call:

•The model name and serial number of the Tablet PC. The serial number is located on a sticker on the underside of the Tablet PC.

•Notes of any messages that appear on the screen and information on acoustic signals.

•Any changes you have made to the hardware or software after receiving the Tablet PC.

•Any changes you have made to the BIOS Setup settings after receiving the Tablet PC.

•Your system conﬁguration and all peripheral devices connected to your system.

•Your sales contract.

Our Tablet PCs have been designed primarily with mobile applications in mind. This means that considerable effort has been made to optimise components and equipment in terms of weight, space and energy requirements. Depending on the particular conﬁguration you have purchased, it is possible that functionality may be slightly reduced compared to a desktop PC if you are running processor-intensive gaming software, e.g. games with intensive 3D graphics. Updating your hardware with drivers which have not been approved by Fujitsu Technology Solutions may result in performance losses, data losses or malfunction of the equipment. A list of approved drivers and current BIOS versions can be downloaded from: "http://ts.fujitsu.com/support/downloads.html"

Help if problems occur

Should you encounter a problem with your computer that you cannot resolve yourself:

►Note the ID number of your device. The ID number is found on the type rating plate on the back or underside of the casing.

►For further clariﬁcation of the problem, contact the Help Desk for your country (see the Help Desk list or visit the Internet at "http://ts.fujitsu.com/support/servicedesk.html"). When you do this, please have ready the ID number and serial number of your system.

Fujitsu Technology Solutions

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Contents Stylistic Q550 Page Page Copyright Stylistic Q550 Page Contents Contents FCC Regulatory information for Tablet PCs with radio device Contents Innovative technology Innovative technologyFurther information This font Not switch off the deviceNotational conventions Ports and controls Ports and controlsPorts and controls Rear Important notes Safety notesAdditional safety notes for devices with radio components Important notesProtecting the display screen Important notes Important notes Before you travel Energy savingTravelling with your Tablet PC Energy saving under WindowsTransporting the Tablet PC Cleaning the Tablet PCUnpacking and checking the device First-time setup of your deviceFirst-time setup of your device Selecting a location Mains adapter connectingSwitching on the device for the ﬁrst time Working with the Tablet PC Status indicatorsStatus displays Description Power-on indicator Battery charging indicatorProgramming the ON/OFF switch Switching on the Tablet PCSwitching off the Tablet PC Background lighting Handwriting recognition under WindowsTouchscreen ExampleOperating system Menu Using ﬁngersWindows Action Description Actions with one ﬁngerAction Actions with two ﬁngersWorking with the Tablet PC Action Actions with three ﬁngers Description Scrolling through all open ﬁles in a program Actions with four ﬁngers Enlarging the area Paging through fast scrolling = pen tip = pen button = eyelet for pen cord Using the stylus penHandling Mouse Pen Setting the penChanging the pen tip Calibrating the penInstalling a pen cord Removing the pen batteryInstalling a pen battery Function, if the key is Function in TPM PPI Key Basic functions before the device has bootedApplication menu/boot Tablet buttonsHold down Calls up the Fujitsu menu Programming the tablet buttonsChange screen orientation Tap Monitor keyboardWebcam Rechargeable batteryBattery storage Charging, caring for and maintaining the batteryRemoving and installing the battery Monitoring the battery charging levelRemoving the battery Installing battery Using the power-management features Inserting the memory card Memory cardsSupported format Removing the memory card Removing a SIM card Wireless LAN / Bluetooth / UmtsSIM card Inserting the SIM cardSwitching the wireless components on and off Access via Umts Setting up Wlan accessCradle components Your Cradle optionalConnecting the Tablet PC to the Cradle Setting up the CradleWorking with the Tablet PC Disconnecting the Tablet PC from the Cradle Security functions Security functionsConﬁguring the ﬁngerprint sensor Protecting Bios Setup Utility supervisor and user password Conﬁguring password protection in Bios Setup UtilitySetting supervisor and user password Password protection for booting of the operating systemActivating system protection Password protection for the hard diskDeactivating hard disk protection Inserting the SmartCard SmartCard readerDisabling TPM Trusted Platform Module TPM device-dependentEnabling TPM Disconnecting devices from the Tablet PC Connecting external devicesConnecting external devices Connecting devices to the Tablet PCHdmi port Device drivers Connecting USB devicesHow to remove USB devices correctly Headphone port Settings in Bios Setup Utility Settings in Bios Setup UtilityStarting the Bios Setup Utility Operating Bios Setup Utility Save Changes and Power Off Exiting Bios Setup UtilityLoad Setup Defaults Copy Standard Entries Troubleshooting and tips Troubleshooting and tipsHelp if problems occur Display on the Tablet PC’s touchscreen is difﬁcult to read Battery indicator does not illuminateTablet PC’s date or time is incorrect Tablet PC’s touchscreen remains darkExternal monitor is blank or the image is unstable External monitor remains blankPen input not working Tablet PC does not start after switch onCursor does not correctly follow the pen movements Radio connection to a network does not work Tablet PC stops workingPrinter does not print SmartCard lost Battery discharges too quicklySmartCard reader is not recognised SmartCard PIN forgottenAcoustic warnings Error messages on the screenUser and/or supervisor SmartCard lost Troubleshooting and tips Error message/cause Resolution Tablet PC Technical dataCradle optional Technical data Ambient conditionsMains adapter 40 W Declarations of Conformity Tested safety TS, depending on the deviceManufacturer’s notes Disposal and recyclingCE marking for devices with radio component CE markingRegulatory notices Regulatory information for Tablet PCs without radio deviceManufacturer’s notes Avis Aux Utilisateurs Du Réseau Téléphonique Canadien DOC Industry Canada noticesFederal Communications Commission statement FCC Regulatory information for Tablet PCs with radio deviceUL Notice For Authorized Repair Technicians OnlyRegulatory Information/Disclaimers FCC Interference StatementFCC Radio Frequency Exposure statement Export restrictions Index Off Index