Fujitsu Q550-30GB-01 Cursor does not correctly follow the pen movements, Pen input not working

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Troubleshooting and tips

The cursor does not correctly follow the pen movements

Cause	Fault elimination
Pen incorrectly calibrated	► Calibrate the pen as shown under Hardware
	and Sound / Tablet PC Settings in the Control
	Panel, see "Setting the pen", Page 34 and
	"Calibrating the pen", Page 35.

Pen input not working

Cause	Troubleshooting
Incorrect driver installed.	► If your device is one which can only be
	operated using the pen, install the driver for
	the standard model.

or

► If your device is one which can be operated using the pen and by ﬁnger, install the driver for the "Dual Digitizer" model.

The Tablet PC does not start after switch on

Cause	Troubleshooting
The battery is not installed correctly.	► Check whether the battery is installed
	correctly in its compartment.
	► Switch on the Tablet PC.
The battery is dead.	► Charge the battery.

	or
	► Insert a charged battery.
	or
	► Connect the mains adapter to the Tablet
	PC.
The power adapter is not connected correctly.	► Check whether the mains adapter is
	connected correctly to the Tablet PC.
	► Switch on the Tablet PC.

70	Fujitsu Technology Solutions

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Contents Stylistic Q550 Page Page Copyright Stylistic Q550 Page Contents Contents FCC Regulatory information for Tablet PCs with radio device Contents Innovative technology Innovative technologyFurther information This font Not switch off the deviceNotational conventions Ports and controls Ports and controlsPorts and controls Rear Important notes Safety notesAdditional safety notes for devices with radio components Important notesProtecting the display screen Important notes Important notes Energy saving under Windows Energy savingTravelling with your Tablet PC Before you travelCleaning the Tablet PC Transporting the Tablet PCUnpacking and checking the device First-time setup of your deviceFirst-time setup of your device Mains adapter connecting Selecting a locationSwitching on the device for the ﬁrst time Battery charging indicator Status indicatorsStatus displays Description Power-on indicator Working with the Tablet PCProgramming the ON/OFF switch Switching on the Tablet PCSwitching off the Tablet PC Example Handwriting recognition under WindowsTouchscreen Background lightingOperating system Menu Using ﬁngersWindows Actions with one ﬁnger Action DescriptionActions with two ﬁngers ActionWorking with the Tablet PC Action Actions with three ﬁngers Description Scrolling through all open ﬁles in a program Actions with four ﬁngers Enlarging the area Paging through fast scrolling Using the stylus pen = pen tip = pen button = eyelet for pen cordSetting the pen Handling Mouse PenCalibrating the pen Changing the pen tipInstalling a pen cord Removing the pen batteryInstalling a pen battery Tablet buttons Basic functions before the device has bootedApplication menu/boot Function, if the key is Function in TPM PPI KeyTap Monitor keyboard Programming the tablet buttonsChange screen orientation Hold down Calls up the Fujitsu menuRechargeable battery WebcamMonitoring the battery charging level Charging, caring for and maintaining the batteryRemoving and installing the battery Battery storageRemoving the battery Installing battery Using the power-management features Inserting the memory card Memory cardsSupported format Removing the memory card Inserting the SIM card Wireless LAN / Bluetooth / UmtsSIM card Removing a SIM cardSwitching the wireless components on and off Setting up Wlan access Access via UmtsYour Cradle optional Cradle componentsSetting up the Cradle Connecting the Tablet PC to the CradleWorking with the Tablet PC Disconnecting the Tablet PC from the Cradle Security functions Security functionsConﬁguring the ﬁngerprint sensor Conﬁguring password protection in Bios Setup Utility Protecting Bios Setup Utility supervisor and user passwordPassword protection for booting of the operating system Setting supervisor and user passwordPassword protection for the hard disk Activating system protectionDeactivating hard disk protection SmartCard reader Inserting the SmartCardDisabling TPM Trusted Platform Module TPM device-dependentEnabling TPM Connecting devices to the Tablet PC Connecting external devicesConnecting external devices Disconnecting devices from the Tablet PCHdmi port Device drivers Connecting USB devicesHow to remove USB devices correctly Headphone port Settings in Bios Setup Utility Settings in Bios Setup UtilityStarting the Bios Setup Utility Operating Bios Setup Utility Save Changes and Power Off Exiting Bios Setup UtilityLoad Setup Defaults Copy Standard Entries Troubleshooting and tips Troubleshooting and tipsHelp if problems occur Tablet PC’s touchscreen remains dark Battery indicator does not illuminateTablet PC’s date or time is incorrect Display on the Tablet PC’s touchscreen is difﬁcult to readExternal monitor remains blank External monitor is blank or the image is unstablePen input not working Tablet PC does not start after switch onCursor does not correctly follow the pen movements Radio connection to a network does not work Tablet PC stops workingPrinter does not print SmartCard PIN forgotten Battery discharges too quicklySmartCard reader is not recognised SmartCard lostAcoustic warnings Error messages on the screenUser and/or supervisor SmartCard lost Troubleshooting and tips Error message/cause Resolution Technical data Tablet PCCradle optional Technical data Ambient conditionsMains adapter 40 W Disposal and recycling Tested safety TS, depending on the deviceManufacturer’s notes Declarations of ConformityRegulatory information for Tablet PCs without radio device CE markingRegulatory notices CE marking for devices with radio componentManufacturer’s notes DOC Industry Canada notices Avis Aux Utilisateurs Du Réseau Téléphonique CanadienFor Authorized Repair Technicians Only FCC Regulatory information for Tablet PCs with radio deviceUL Notice Federal Communications Commission statementRegulatory Information/Disclaimers FCC Interference StatementFCC Radio Frequency Exposure statement Export restrictions Index Off Index