Lenovo 183825U manual Troubleshooting problems

Page 79

Chapter 11. Troubleshooting problems

This chapter describes some common problems and suggested solutions, and how to recover your tablet from a crash.

Be aware that the problems and solutions described in this chapter are meant only as a guide. They are not definitive problem solving techniques. For some problems, you might need help from Lenovo, your reseller, or your service provider.

When you observe a problem, stop operation immediately, because taking further action might result in data loss or damage. Take a note of what the system is doing and what actions you performed before the problem occurred. Provide detailed information to Lenovo or your service provider for quicker problem resolution.

Internet problem

Problem: Unable to connect to the wireless network.

Suggested solution: Ensure that:

The SIM card is valid and workable if you are using a mobile data network (2G or 3G).

You are within the network’s service range and the signal strength is good.

Your tablet is not in Airplane mode.

If the problem persists, contact Lenovo for technical support.

Application problem

Problem: Applications are not working normally.

Suggested solution: Open Android Settings and touch Developer options. Ensure that the Don’t keep activities check box is unchecked.

Multitouch screen problems

Problem: The multitouch screen responds slowly or improperly.

Suggested solution: Do the following:

1.Ensure that your hands are clean and dry when touching the screen.

2.Restart your tablet to try again.

If the problem persists, contact Lenovo for technical support.

Problem: The multitouch screen does not respond to your finger touch.

Suggested solution: Open the Quick Settings panel and ensure that the Pen only feature is switched off.

Battery problem

Problem: The battery does not charge correctly.

Suggested solution: Check if the ac charger is connected correctly. If the connection is good but the battery still does not charge, contact Lenovo to replace with a new battery.

System problems

Problem: Unable to turn the tablet on.

© Copyright Lenovo 2011, 2012

71

Image 79
Contents User Guide Second Edition May Copyright Lenovo 2011 Safety and Warranty Guide Regulatory NoticeContents Settings Read this first Important safety and handling informationPrevent hearing damage Polyvinyl Chloride PVC cable and cord notice Keep your tablet and accessories away from small childrenDispose according to local laws and regulations Protect your data and softwareVi User Guide Tablet layout Product overviewFront and side view Micro USB connector Power buttonHeadphone or microphone connector Mini Hdmi connectorSpeaker USB connectorVolume control buttons Machine type and model labelMicrophone Disable Physical ButtonsSystem-status indicator Back-side viewFeatures AccessoriesOperating environment SpecificationsProduct overview User Guide Getting started Initial setup instructionsYour Google Account Google Search Home screensGoogle Voice Search System bar Using Lenovo Launch ZoneApplications DesktopAdding an item to a Home screen Customizing your Home screensUsing the multitouch screen Swipe or slide TouchTouch and hold DragUsing the onscreen keyboard Disabling the onscreen keyboard Using the ThinkPad Tablet PenDictionary Accepting or rejecting dictionary suggestionsScreen lock mode Widget Description Checking for installed widgets and applicationsApplication Description Downloading games and applications from Google Play Downloading games and applicationsDownloading games and applications from Lenovo App Shop User Guide Installing the SIM card Wireless networks and devicesDetermining which mobile network you are using Limiting mobile data connection to 2G networks Editing or creating a GSM access point nameConnecting to a mobile data network Disabling data roaming on mobile networksDisabling an automatic Wi-Fi connection Connecting to a Wi-Fi networkConnecting to a Wi-Fi network Adding a Wi-Fi networkTouch Bluetooth Using Bluetooth devicesEnabling and disabling the Bluetooth function Changing the Bluetooth name of your tabletUnpairing a Bluetooth device User Guide Charging the battery Battery and ac powerConnecting the ac charger with the tablet Checking the battery status Extending the battery life between chargesLower the brightness of your screen User Guide Searching the Internet Using your tabletUsing the browser Browsing the InternetUsing headphones or earphones Using your tablet for entertainmentUsing the cameras Working with Email Viewing pictures and watching videosListening to music Reading booksSending an e-mail Setting up your Email accountManaging your contacts Reading an e-mailWorking with USB devices Using the clockUsing the screen capture function Using the micro USB connectorLow-power charge only. Please turn off your tablets screen Using the full-size USB connectorWorking with USB storage devices Working with a USB keyboard or USB mouse Using the 3-in-1 media card readerInserting a flash media card Removing a flash media card Accessing data on your flash media cardSynchronizing files between your tablet and computer Using Hdmi devicesUsing synchronization solutions Securing your flash media cardSharing your Internet connection Using cloud-based synchronization applicationTo share your tablet’s mobile data connection through USB Select the Capture WiFi connection profile radio button Capturing Wi-Fi profiles from your ThinkPad computerImporting Wi-Fi profiles to your tablet Never turn off Wi-Fi when connect to the specified Ssid Configuring the wireless network disconnect policyUsing the GPS satellite receiver Turn off Wi-Fi when display is offOptical TrackPoint ThinkPad Tablet optionsThinkPad Tablet Keyboard Folio Case KeyboardThinkPad Tablet Dock Using the ThinkPad Tablet Keyboard Folio CaseVolume and mute control Using the hot keysScreen control Application controlAudio and video control Using the Optical TrackPoint Using the ThinkPad Tablet DockSitting your tablet on the dock Editing or deleting a VPN Using your tablet within an enterpriseSetting up Microsoft Exchange accounts Accessing your company’s VPNUser Guide Protecting data against viruses SecurityLocking the tablet screen Reading data from an encrypted flash media card Encrypting the tablet internal storageEncrypting the flash media card Encrypting a flash media cardSecurity User Guide You and your tablet Comfort and accessibilityUsing your tablet more comfortably Accessibility informationTraveling with your tablet Getting updatesCare and maintenance Travel accessoriesTravel tips Storing the tablet for extended periods Protecting the screen with a replaceable filmCategory Main menu Description SettingsTouch Advanced, the Advanced Wi-Fi Main menu Submenu Description Wi-FiBluetooth More Main menu Submenu Description Data usageMobile NetworksDisplay Main menu Submenu Description SoundStorage Security ServicesMain menu Submenu Description Accounts & sync LocationInput Backup & resetMain menu Submenu Description LanguageMain menu Submenu Description Date & time AccessibilityOptions Main menu Submenu Description DeveloperAbout tablet EC version User Guide Troubleshooting problems Media problems Recovering from a severe software problemExternal device connection problems Touch Reset tablet User Guide Lenovo technical support Getting supportLocation of the MTM label Lenovo user forumsUsage environment and your health Wireless related informationWireless interoperability Appendix A. Regulatory informationExport classification notice Location of the UltraConnect wireless antennasElectronic emission notices German Class B compliance statement Industry Canada Class B emission compliance statementDeutschsprachiger EU Hinweis User Guide Appendix A. Regulatory information User Guide Lenovo recycling statement Japan recycling statements EU Weee statements Recycling information for BrazilDisposing of Lenovo computer components Page User Guide Ukraine RoHS User Guide Appendix C. Notices Trademarks Page Part Number Printed 1P P/N
Related manuals
Manual 68 pages 18.68 Kb