Zebra Technologies 2824-Z manual Resetting the Factory Default Values, Communications Diagnostics

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Troubleshooting

Resetting the Factory Default Values

Resetting the Factory Default Values

Sometimes, resetting the printer to the factory defaults solves some of the problems. Follow the four-flash sequence instructions in “Feed Button Modes” later in this chapter

Communications Diagnostics

If there is a problem transferring data between the computer and printer, try putting the printer in the communications diagnostics mode. The printer will print the ASCII characters and their respective hexadecimal values (a sample is shown below) for any data received from the host computer. To find out how, refer to the power off mode procedure in “Feed Button Modes” later in this chapter.

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LP 2824-Z User Guide

980531-001 A

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Contents User Guide Customer Order # 980531-001 a Product Improvements Proprietary StatementFCC Compliance Statement Liability Disclaimer Canadian DOC Compliance StatementLimitation of Liability Preface ContactsDocument Conventions Environmental ManagementSupport Related Documents Preface Contents Operations & Options Introduction HelloWhat’s in the Box? Inspecting the Printer Opening the printerAfter opening the printer, check the media compartment Closing the printer Reporting DamageIntroduction Getting Started Modes of PrintingAttaching Power Supply Adjusting the Roll Holders Loading Roll MediaPlacing the Roll in the Media Compartment Adjusting the Guides Power Switch Operator ControlsFeed Button Status LightPrinting a Test Label Hooking Up the Printer and Computer Interface Cable RequirementsCommunicating with the Printer Ethernet Interface RequirementsAdjusting the Print Width Adjusting the Print QualityOperations & Options Thermal Printing Replacing Supplies Printing in Peel-Mode XA MMP XZ XA JUS XZOperations & Options Printing on Fan-Fold Media Using the Cutter Option Operations & Options Maintenance CleaningPrint Head Considerations Media Path Considerations Sensors Lubrication Platen ConsiderationsReplacing the Platen RemovalReplacing the Print Head Thermal-Transfer LP Model Replacing the LP Print Head Maintenance Troubleshooting ResolutionsPrinter is not receiving power Printer is on and in an idle statePrinter has failed its power on self test Post There is a shortage of memoryPrinter is receiving data Either the media or ribbon is outPrint head is over temperature Print head is under temperatureFlash memory is not programmed Print Quality Problems Ribbon sensor settings did not printNo print on the label Printed image does not look rightLabel format was sent to, but not recognized by, the printer Manual Calibration Printing a Configuration Label Troubleshooting TestsRecalibration Resetting the Factory Default Values Communications DiagnosticsPower Off Mode Communications Diagnostics Mode Feed Button ModesBattery Universal Serial Bus USB Connector InterfacesParallel Interface 33-34ZebraNet PrintServer II for Ethernet Networks Rx+Serial RS-232 Connector Connecting the Printer to a DTE Device Interfaces Page Customer Order # 980531-001A 2004 ZIH Corp