Zebra Technologies zebra p330 user manual Head Open message

Page 48

Troubleshooting

Problem / Description

Cause / Solution

 

 

 

The LCD Panel displays OUT

1.

Check for cards in the card

OF CARDS message.

feeder. If no cards present, load

 

cards.

 

2.

Check that Card Thickness

 

Control lever is properly adjusted

 

(see Loading Cards in Chapter 2).

 

3.

Press the Panel Button for 1

 

second. The printing job will

 

restart.

The LCD Panel displays OUT

1.

Check ribbon. Replace if

OF RIBBON message.

defective or entirely used.

 

Ribbon will automatically

 

synchronize and printing will

 

restart with a new card.

The LCD Panel displays PRINT

1. Check that Print Head Carriage

HEAD OPEN message.

is closed and latched. If not, close

 

and latch it.

The LCD Panel displays

1.

Check that you are using the

MECHANICAL ERROR

correct card type (see Technical

message.

Specifications).

 

2.

Check that Card Thickness

 

Control lever is properly adjusted

 

(see Loading Cards in Chapter 2).

 

3.

If 2 cards are fed into the

 

printer at the same time:

 

Open cover and remove Card

 

Cleaning Cartridge, empty the

 

Card Feeder, and pull the jammed

 

cards out. Replace the Card

 

Cleaning Cartridge.

 

Remove cards from Card Feeder,

 

separate them as shown in

 

Loading Cards in Chapter 2, and

 

replace.

 

4.

Check that ribbon is loaded

 

correctly.

The LCD Panel displays

1.

Check that you are using the

ENCODING ERROR message.

correct magnetic card type (for

 

low or high coercivity encoding).

 

2.

Verify command syntax.

 

3.

Contact Zebra technical

 

support.

The LCD Panel displays

1.

Printer cleaning required (see

CLEAN PRINTER message.

Chapter 4).

 

 

 

36

P330i User’s Manual

980459-001 Rev. A

Image 48
Contents User’s Manual Page Return Materials Authorization ForewordWarranty Information Copyright NoticeTrademarks PrintersProduct Disposal Declarations of Conformity Spare PartsSupplemental Information P330i Printer Model Smart Card OptionsIcons Table of Contents Troubleshooting Appendix C Connecting to a Network Xii P330i User’s Manual Printer Features IntroductionControls, Connectors, and Indicators LCD Panel Print Head OpenIntroduction Installation and Setup General InformationInstallation and Setup Unpacking the PrinterUnpacking the Printer CD-ROM with Driver Wizard Print Head Carriage Latch Installing the P330i Print Driver Loading a Ribbon Take-up Spool Flange Supply Spool Installation and Setup Installing the Card Cleaning Cartridge Close the printer’s Main Cover Setting the Card Thickness Control Card Thickness Control Loading Cards Installation and Setup Card Output Hopper Connecting the Printer to your Computer Connecting Power Printing a Test Card Packing the P330i Printer for ShipmentPacking the P330i Printer for Shipment Setting Printer Properties Printing a CardPrinting a Sample Card Feeding One Card at a Time Printing a Card Cleaning Cleaning the PrinterWhen to Clean How to Clean Cleaning the Print Head Card Cleaning Cartridge When to Replace the Cleaning RollerHow To Replace the Cleaning Roller Cleaning Replace the Card Cleaning Cartridge into the printer Troubleshooting Head Open message Print Quality Issues Troubleshooting Troubleshooting Troubleshooting Troubleshooting the Ethernet Connection and Adapter Resetting to Factory DefaultsEthernet Adapter Status Indicator Network Status/Activity Indicator Technical Specifications General SpecificationsRibbon Specifications Card SpecificationsCard Dimensions Bar CodesFonts Mechanical Specifications Bi-Directional Communications InterfacesElectrical EnvironmentalOptions Magnetic Card Stripe Encoder IntroductionMedia Loading Orientation Magnetic Encoder Cleaning Sample Encoding ProgramISO Standard Encoding Magnetic Card Stripe Encoder Smart Card Contact Station Smart Card Contact Station Interface DB-9 Pin Smart Card Contact PointsConnecting to a Network Printer SharingExternal Print Server Internal Print Server