SCREEN MESSAGE | MEANING | ACTION |
|
| ||
|
|
|
|
|
| |
READING ERROR | Data cannot be read from | Check | that | the | cards are | |
the card’s magnetic stripe | loaded | with | the | magnetic | ||
| ||||||
|
| stripe in the correct orienta- | ||||
|
| tion. Check whether high or | ||||
|
| low coercivity cards have | ||||
|
| been specified. Check that | ||||
|
| the data conforms to ISO | ||||
|
| s p e c i f i c a t i o n s . S e e | ||||
|
| Appendix A of this manual | ||||
|
| for further information. | ||||
|
|
| ||||
REJECT BOX FULL | The reject box is full | Empty the reject card box and | ||||
press the right panel button | ||||||
|
| |||||
MAGNETIC ERROR | The printer cannot detect a | Check the card orientation | ||||
magnetic stripe on the card | ||||||
|
|
|
|
| ||
FLASH ERROR |
| Contact your dealer for | ||||
|
| |||||
|
| |||||
NO ACCESS |
| technical support |
| |||
|
|
|
|
|
|
Ribbon Errors: Check that the print ribbon has not “run out”. Lock and then unlock the print head assembly; this resynchronises the ribbon automatically. When using a color ribbon, it should advance automatically so that the leading edge of the yellow panel is beneath the print head. Ensure that the correct ribbon type has been specified in the Windows driver.
Card Feed & Mechanical Errors: Ensure that the card thickness adjustment has been
Magnetic Encoding Errors: Check that the cards are inserted correctly in the printer. Ensure that the cards are low or high coercivity as required, and are
Cleaning Alert: The printer has counted the number of cards printed and has automatically flagged that a cleaning routine needs to be carried out. (See Chapter 4).
TROUBLESHOOTING 33