• No printing on the card.
Possible Cause
A • Ribbon may not be installed in the printer.
B • Cards may not meet specifications.
C • Cable on Print Head may be disconnected.
D • Print Head elements may be scratched or burnt.
>>Solution
A1 • Check for ribbon in the printer.
B1 • Use a different supply of cards.
C1 • Power off the printer and check the Print Head cable connections.
D1 • Call Service for Print Head replacement information.
For optimum print quality, always keep cover of the printer closed except during ribbon loading and card thickness control procedures.
The card flipper will not operate and an error will be indicated if you try to flip a card with the cover open.
TROUBLESHOOTING 
37
