Nortel Networks NN43001-122 manual Copyright 2008 Nortel Networks

10Communications Server 1000 with Microsoft Exchange Server 2007 Unified Messaging

structure, using either the telephone keypad or speech inputs, to place a call to a user or to locate a user for the purpose of placing a call to that user. In addition, the Auto Attendant gives system administrators the ability to perform the following functions:

—Create a customizable set of menus for use by external users.

—Define informational greetings, business hours greetings, and non-business hours greetings, and greetings for holiday schedules.

—Add instructions for callers describing how to search the organizational directory, and how to connect to a specific user by means of their extension number.

—Enable access for external callers to the operator. For more information, see “Configure the Operator Assistance feature” (page 30).

•Play on Phone: Allows a Microsoft Exchange Unified Messaging-enabled user to access a voice mail message through Outlook 2007 or Outlook Web Access and listen to the message over a telephone.

•Message Waiting Indication (MWI): Designed by Geomant, the MWI application is an add-on to the Microsoft Exchange Unified Messaging Server 2007 which provides support for MWI notifications to users connected to the Microsoft Exchange Unified Messaging Server. For more information on the installation and configuration of the Geomant MWI application, see “Install Geomant Message Waiting Indicator (MWI) application” (page 33) and “Configure Geomant Message Waiting Indicator (MWI) application” (page 34).

Note: The MWI 2007 software is a third-party software developed by Geomant. Information on Geomant and MWI 2007 is provided in this documentation for ease of reference only. Nortel does not sell, warrant or provide operational support for Geomant’s MWI 2007 software product, nor warrant the accuracy of MWI 2007 descriptions contained in this document. Customers using this document are strongly recommended to obtain the most recent MWI 2007 documentation from Geomant.

Nortel Communication Server 1000

Communication Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Fundamentals NN43001-122 02.04

24 October 2008

Copyright © 2008 Nortel Networks