Nortel Networks NN43001-122 manual Conﬁgure the Operator Assistance feature

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30Configuration of Communications Server 1000 with Microsoft Exchange Server 2007 Unified Messaging

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Conﬁgure the Operator Assistance feature

To configure the Operator Assistance feature to be used with a configured UM Dial Plan, perform the tasks in the following procedure:

Conﬁgure the Operator Assistance feature

Step Action

1After providing the operator assistance number in Dial Plan and Mailbox users, open the Exchange Management Shell.

2Right-click on the dial plan, and select Properties from the list of the available options. Optionally, you can click on the properties menu in the action pane as shown in the following figure:

Nortel Communication Server 1000

Communication Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Fundamentals NN43001-122 02.04

24 October 2008

Copyright © 2008 Nortel Networks

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Contents NN43001-122 Legal Notice Contents Copyright 2008 Nortel Networks Other Revision HistoryNew in this Release Contents Getting help from the Nortel web siteGetting help through a Nortel distributor or reseller Overview Copyright 2008 Nortel Networks Overview Operational Considerations Overview CS 1000 set conﬁguration SIP provisioning guidelinesAssumptions CCS Copyright 2008 Nortel Networks Disable a user mailbox Step Action Copyright 2008 Nortel Networks Copyright 2008 Nortel Networks Copyright 2008 Nortel Networks End Copyright 2008 Nortel Networks End Conﬁgure the Microsoft Exchange Uniﬁed Messaging Dial Plan Dial Plan General tab Dial Plan Subscriber Access tab Copyright 2008 Nortel Networks Configuration screen for new UM IP Gateway Conﬁgure the Operator Assistance feature Attendant properties window appears Copyright 2008 Nortel Networks Install Geomant Message Waiting Indicator MWI application Conﬁgure Geomant Message Waiting Indicator MWI application Installation of Multiple MWI applicationsGeomant MWI Service Web SIP Gateway configuration screen Unified Messaging User Properties screen Additional notes on conﬁguring CS1000 for MWI Navigate to the Nodes Servers, Media Cards Copyright 2008 Nortel Networks Add new Subscriber Access Number information Add new Auto Attendant number information Conﬁgure information for the MWI Application DN Select MWI Dial Plan typeVoice mail softkeys conﬁguration Disable a user mailbox Enable the user mailbox after disabling Remove a user mailbox Procedure Removing a user mailbox Remove a dial plan Disable Operator Assistance feature Remove Operator Assistance feature Disable MWI service for a user phone set Disable MWI service for a user phone set End Page Nortel Communication Server