Nortel Networks NN43001-122 manual Operational Considerations

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12Communications Server 1000 with Microsoft Exchange Server 2007 Unified Messaging

automatically result in load sharing of access to Microsoft Exchange Unified Messaging services by users in the network.

Operational Considerations

Considerations specific to Microsoft Exchange Server 2007 are as follows:

The only supported codecs are G711 and G723.

RFC2833 is required for DTMF digit transmission to the Exchange Server.

Exchange Server 2007 must always be configured as a static endpoint on the NRS as Registration is not supported.

The Fax on UM capability is supported.

Geomant Message Waiting Indicator (MWI) 2007 is a required add-on for MWI functionality.

Microsoft Outlook 2007 is required.

Exchange Server 2007 requires the use of x64 processors.

For the Play on Phone option to function, the default Outlook data file used must be of type .ost. If the default Outlook data file is of type

.pst, the Play on Phone option will not be available.

Calling a non-Exchange user using the Auto Attendant functionality is not supported by Microsoft Exchange Unified Messaging.

Due to known issue concerning support of Payload 101 for RFC2833, intermittent DTMF issues will be experienced with PC-based clients.

Interoperability with BCM/SRG and CS 2100 over H.323 causes speech path issues due to non-handling of RE-INVITE requests by Microsoft Exchange Unified Messaging Server.

Considerations specific to the Geomant MWI Application are as follows:

In a Main Office-Branch Office (MO-BO) environment, MWI functionality is provided in either Normal or Local mode, as MWI is not supported as multiple instances in the same domain.

In a Geographic Redundant System environment, MWI functionality is provided in either a Primary Call Server (PCS) or a Secondary Call Server (SCS) system, as MWI is not supported as multiple instances in the same domain

Considerations specific to the Communication Server 1000 are as follows:

Only CDP dialing is supported between the home CS 1000 and the UM Server - users dial in to the home CS 1000 using any configured

Nortel Communication Server 1000

Communication Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Fundamentals NN43001-122 02.04

24 October 2008

Copyright © 2008 Nortel Networks

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Contents NN43001-122 Legal Notice Contents Copyright 2008 Nortel Networks Other Revision HistoryNew in this Release Contents Getting help from the Nortel web siteGetting help through a Nortel distributor or reseller Overview Copyright 2008 Nortel Networks Overview Operational Considerations Overview CS 1000 set configuration SIP provisioning guidelinesAssumptions CCS Copyright 2008 Nortel Networks Disable a user mailbox Step Action Copyright 2008 Nortel Networks Copyright 2008 Nortel Networks Copyright 2008 Nortel Networks End Copyright 2008 Nortel Networks End Configure the Microsoft Exchange Unified Messaging Dial Plan Dial Plan General tab Dial Plan Subscriber Access tab Copyright 2008 Nortel Networks Configuration screen for new UM IP Gateway Configure the Operator Assistance feature Attendant properties window appears Copyright 2008 Nortel Networks Install Geomant Message Waiting Indicator MWI application Configure Geomant Message Waiting Indicator MWI application Installation of Multiple MWI applicationsGeomant MWI Service Web SIP Gateway configuration screen Unified Messaging User Properties screen Additional notes on configuring CS1000 for MWI Navigate to the Nodes Servers, Media Cards Copyright 2008 Nortel Networks Add new Subscriber Access Number information Add new Auto Attendant number information Configure information for the MWI Application DN Select MWI Dial Plan typeVoice mail softkeys configuration Disable a user mailbox Enable the user mailbox after disabling Remove a user mailbox Procedure Removing a user mailbox Remove a dial plan Disable Operator Assistance feature Remove Operator Assistance feature Disable MWI service for a user phone set Disable MWI service for a user phone set End Page Nortel Communication Server