Nortel Networks NN43001-122 manual Voice mail softkeys configuration

44Configuration of Communications Server 1000 with Microsoft Exchange Server 2007 Unified Messaging

4Select either CDP or UDP for the MWI Dial Plan type and save the configuration.

--End--

Voice mail softkeys configuration

The use of Exchange UM softkeys on IP phones (11XX, 12XX, 2007, 2004, 2002) is enabled through Element Manager by selecting the Unified Messaging Softkeys Enabled checkbox under Microsoft Unified Messaging. In addition, the Inbox key of each of the phones can be configured to access the Subscriber Access DN and MWK directly.

The key mapping for the softkeys is static and consists of the following options:

•Play

•Delete

•Call

•Stop

•Unread

•Reply

•Compose

•Forward

•Info

Allowing calling party numbers to update while leaving message

If a call is modified after reaching the Exchange 2007 UM Server, the calling party number is modified as well. To ensure that voice messages left will have the correct calling party information, calling party number information must be updated to the Exchange 2007 UM Server by generating a SIP INFO message with new content type header text/source-party. This SIP INFO message is then delivered to the Exchange 2007 UM Server, allowing any voice messages left there to reflect the correct calling party caller information.

To enable this functionality of the SIP INFO message, the following changes must be made on the Exchange 2007 UM Server:

•In the GlobCfg.XML file, set the SourcePartyInfoEnabled flag to true.

•Both the Microsoft Exchange Speech Engine and the Microsoft Unified Messaging Services must be restarted.

Nortel Communication Server 1000

Communication Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Fundamentals NN43001-122 02.04

24 October 2008

Copyright © 2008 Nortel Networks