Intermec Troubleshooting the PB50, Contacting Product Support, Understanding Error Messages

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Chapter 3 — Troubleshooting and Maintaining the PB50

Troubleshooting the PB50

You may have printer operation, print quality, or printer communication problems at some time during the life of the PB50 printer. It is easy to fix most of the problems and you will find solutions in “Troubleshooting Printer Problems and Finding Solutions” on page 44. If you cannot find the answer to your problem, you may need to contact Product Support.

Contacting Product Support

Before you call Intermec Product Support, you may want to visit the Intermec technical knowledge base (Knowledge Central) at intermec.custhelp.com to review technical information or to request technical support. If you still need help after visiting Knowledge Central, you may need to call Product Support.

To talk to an Intermec Product Support representative in the U.S.A. or Canada, call:

1-800-755-5505

Outside the U.S.A. and Canada, go to www.intermec.com and click Contact Us to find your local Intermec representative.

Before you call Intermec Product Support, make sure you have the following information ready:

•Printer serial number

•Firmware type and version

•Bluetooth, wireless, or serial port settings

You can find all of the information listed above in the printer menu system or on a testprint page.

Understanding Error Messages

Use the following tables to troubleshoot some common error message you may see display on PB50 screen. Some of the error messages are specific to the type of firmware you have loaded on your PB50.

42	PB50 Mobile Label and Receipt Printer User’s Guide

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Contents

User’s Guide PB50 Mobile Label and Receipt Printer User’s Guide Document Change Record Version Number DatePB50 Mobile Label and Receipt Printer User’s Guide Contents Specifications Accessories for the PB50 Safety Information Global Services and SupportWarranty Information Before You BeginService Location Support Web Support Telephone SupportRelated Documents Who Should Read This ManualTo download documents Before You Begin Using the PB50 Mobile Label and Receipt Printer Learning About the PB50 Printer What’s New?Identifying the Parts of the Printer Understanding the Printer FirmwareUnderstanding the Control Panel Understanding How to Use the PB50 ButtonsButton Name Button Function Button Name Function Understanding the Soft KeysButton Soft Keys Description Understanding the Ready-to-Work Indicator Indicator State DescriptionUnderstanding the Printer Sounds Understanding the Printer SoundsManaging Power on the PB50 Installing the Battery Using the BatteriesTo install the battery To charge the battery inside the PB50 Charging the BatteriesUnderstanding the Battery Icons Extending Battery LifeBattery Icon Status Icon StatusLoading Media To load mediaUsing the PB50 Mobile Label and Receipt Printer Using the PB50 Mobile Label and Receipt Printer To load media for self-strip printing To print a testprint with a PB50 loaded with IPL firmware Printing a TestprintTo print a self test with a PB50 loaded with ESC/P firmware Using the PB50 Mobile Label and Receipt Printer Configuring the PB50 Configuring the PB50 Understanding Ready ModeUnderstanding Information Mode Understanding the Display ModesUnderstanding Pause Mode Understanding Setup ModeEditing Settings in Setup Mode Understanding Error ModeEditing Mode To Navigate To Accept Value Understanding Test Mode To enter Test modeOptions in Extended Test Mode To enter Extended Test modeFunction Description Changing Configuration Settings Changing Configuration Settings From the DisplayMain Levels of the Setup Menu in Fingerprint Changing Configuration Settings Using the Command Line Changing Configuration Settings From PrintSetTo see IPL commands as you type Changing Configuration Settings From SmartSystems Console Changing Configuration Settings From the Printer HomeTo make changes to the configuration Setting Up Bluetooth Communications Establishing Communications With a HostSetting Up 802.11 Radio Communications To set up Bluetooth communications with a mobile computerTo set up Bluetooth communications with a scanner Understanding Bluetooth Radio IconsTo set up the PB50 for wireless communications Parameter Default SettingUnderstanding the 802.11 Radio Icons IconDescriptionConfiguring Wireless Printing Using IPL To configure the printer to use WEP authenticationTo configure the printer to use WPA-PSK or WPA2-PSK mode To configure the PB50 to use WPA or WPA2 Enterprise modeConfiguring Wireless Printing Using Fingerprint Where xxxxxxxxxx is a value between 8 and 64 characters To view the 802.1x values, send this command Setting Up Serial Communications Setting Up USB CommunicationsSerial Port Settings on the PB50 Upgrading the Firmware To download firmware updatesTo connect the PB50 to a PC or mobile computer To upgrade your printer using an 802.11 network connection To upgrade your printer using PrintSet To upgrade your printer using a serial connection Downloading Fonts and Graphics Configuring the PB50 Troubleshooting and Maintaining the PB50 Understanding Error Messages Troubleshooting the PB50Contacting Product Support Possible PB50 Error Icons and Messages Error Icon Error Message DescriptionPrinter Problems and Solutions Troubleshooting Printer Problems and Finding SolutionsProblem Possible Solution Problem For help, see Cleaning the Printer onTroubleshooting Communication Problems Using the Line Analyzer in FingerprintTo enter Dump mode using the control panel buttons Using Dump Mode in IPLTo exit Dump mode using the control panel buttons Cleaning the Printer Cold Booting the PB50To reset the PB50 Cleaning the PB50 Printer Printer Part Cleaning Method Cleaning IntervalTroubleshooting and Maintaining the PB50 Specifications Specifications Media Specifications Supported Media External Fanfold Media SpecificationsSensitivity Constant Factor Description Max Print Speed Accessories for the PB50 AC18 4-Bay Battery ChargerCart Dock IPL and Fingerprint Setup Menus IPL Setup Menu Fingerprint Setup Menu Chapter B IPL and Fingerprint Setup Menus Page PB50 Mobile Label and Receipt Printer User’s Guide