Intermec Troubleshooting and Maintenance for Label Printer

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Chapter 3 — Troubleshooting and Maintaining the PB50

Possible PB50 Error Icons and Messages (continued)

Error Icon Error Message	Description

Field out of label You are attempting to print in an area that extends beyond the print window. See the command reference manual for your type of firmware (IPL, Fingerprint, or ESC/P) for information on how to set the media parameters.

Printhead lifted The printer is not completely closed. Press down on the media cover to make sure it is latched.

Troubleshooting Printer Problems and Finding Solutions

Use the following tables to troubleshoot some common problems you may encounter with the PB50 printer.

Printer Problems and Solutions

Problem	Possible Solution

The printer does not turn on when you press Standby.

•Replace the battery with a charged battery.

•Connect external power to make sure the printer works correctly and to charge the battery.

The blue light (Ready-	• Make sure media is loaded and the media cover
to-Work indicator) is	is closed. For help, see “Loading Media” on
blinking.	page 11.
	• There is a printing error. The screen displays an
	error message containing information on the
	error.
	• The printer is paused. The printer is cancelling
	a print job.

Printer keeps printing	• Check media settings.
or feeding when it	• Make sure the label gap sensor is clean. For
should stop.	help, see “Cleaning the Printer” on page 48.

The printout is not in	• Check for errors in the software application.
the desired position.	• Make sure the label gap sensor and platen roller
	are clean.

44	PB50 Mobile Label and Receipt Printer User’s Guide

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Contents

User’s Guide PB50 Mobile Label and Receipt Printer User’s Guide Document Change Record Version Number DatePB50 Mobile Label and Receipt Printer User’s Guide Contents Specifications Accessories for the PB50 Warranty Information Safety InformationGlobal Services and Support Before You BeginService Location Support Web Support Telephone SupportWho Should Read This Manual Related DocumentsTo download documents Before You Begin Using the PB50 Mobile Label and Receipt Printer Learning About the PB50 Printer What’s New?Identifying the Parts of the Printer Understanding the Printer FirmwareUnderstanding How to Use the PB50 Buttons Understanding the Control PanelButton Name Button Function Understanding the Soft Keys Button Name FunctionButton Soft Keys Description Understanding the Printer Sounds Understanding the Ready-to-Work IndicatorIndicator State Description Understanding the Printer SoundsManaging Power on the PB50 Using the Batteries Installing the BatteryTo install the battery To charge the battery inside the PB50 Charging the BatteriesBattery Icon Status Understanding the Battery IconsExtending Battery Life Icon StatusLoading Media To load mediaUsing the PB50 Mobile Label and Receipt Printer Using the PB50 Mobile Label and Receipt Printer To load media for self-strip printing Printing a Testprint To print a testprint with a PB50 loaded with IPL firmwareTo print a self test with a PB50 loaded with ESC/P firmware Using the PB50 Mobile Label and Receipt Printer Configuring the PB50 Understanding Information Mode Configuring the PB50Understanding Ready Mode Understanding the Display ModesUnderstanding Pause Mode Understanding Setup ModeUnderstanding Error Mode Editing Settings in Setup ModeEditing Mode To Navigate To Accept Value Understanding Test Mode To enter Test modeTo enter Extended Test mode Options in Extended Test ModeFunction Description Changing Configuration Settings Changing Configuration Settings From the DisplayMain Levels of the Setup Menu in Fingerprint Changing Configuration Settings From PrintSet Changing Configuration Settings Using the Command LineTo see IPL commands as you type Changing Configuration Settings From the Printer Home Changing Configuration Settings From SmartSystems ConsoleTo make changes to the configuration Setting Up Bluetooth Communications Establishing Communications With a HostTo set up Bluetooth communications with a scanner Setting Up 802.11 Radio CommunicationsTo set up Bluetooth communications with a mobile computer Understanding Bluetooth Radio IconsTo set up the PB50 for wireless communications Parameter Default SettingUnderstanding the 802.11 Radio Icons IconDescriptionConfiguring Wireless Printing Using IPL To configure the printer to use WEP authenticationTo configure the printer to use WPA-PSK or WPA2-PSK mode To configure the PB50 to use WPA or WPA2 Enterprise modeConfiguring Wireless Printing Using Fingerprint Where xxxxxxxxxx is a value between 8 and 64 characters To view the 802.1x values, send this command Setting Up USB Communications Setting Up Serial CommunicationsSerial Port Settings on the PB50 To download firmware updates Upgrading the FirmwareTo connect the PB50 to a PC or mobile computer To upgrade your printer using PrintSet To upgrade your printer using an 802.11 network connectionTo upgrade your printer using a serial connection Downloading Fonts and Graphics Configuring the PB50 Troubleshooting and Maintaining the PB50 Troubleshooting the PB50 Understanding Error MessagesContacting Product Support Possible PB50 Error Icons and Messages Error Icon Error Message DescriptionTroubleshooting Printer Problems and Finding Solutions Printer Problems and SolutionsProblem Possible Solution Problem For help, see Cleaning the Printer onTroubleshooting Communication Problems Using the Line Analyzer in FingerprintUsing Dump Mode in IPL To enter Dump mode using the control panel buttonsTo exit Dump mode using the control panel buttons Cold Booting the PB50 Cleaning the PrinterTo reset the PB50 Cleaning the PB50 Printer Printer Part Cleaning Method Cleaning IntervalTroubleshooting and Maintaining the PB50 Specifications Specifications Media Specifications External Fanfold Media Specifications Supported MediaSensitivity Constant Factor Description Max Print Speed Accessories for the PB50 AC18 4-Bay Battery ChargerCart Dock IPL and Fingerprint Setup Menus IPL Setup Menu Fingerprint Setup Menu Chapter B IPL and Fingerprint Setup Menus Page PB50 Mobile Label and Receipt Printer User’s Guide