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Chapter 3 — Troubleshooting and Maintaining the PB50
Possible PB50 Error Icons and Messages (continued)
Error Icon Error Message | Description |
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Field out of label You are attempting to print in an area that extends beyond the print window. See the command reference manual for your type of firmware (IPL, Fingerprint, or ESC/P) for information on how to set the media parameters.
Printhead lifted The printer is not completely closed. Press down on the media cover to make sure it is latched.
Troubleshooting Printer Problems and Finding Solutions
Use the following tables to troubleshoot some common problems you may encounter with the PB50 printer.
Printer Problems and Solutions
Problem | Possible Solution |
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The printer does not turn on when you press Standby.
•Replace the battery with a charged battery.
•Connect external power to make sure the printer works correctly and to charge the battery.
The blue light (Ready- | • Make sure media is loaded and the media cover |
is closed. For help, see “Loading Media” on | |
blinking. | page 11. |
| • There is a printing error. The screen displays an |
| error message containing information on the |
| error. |
| • The printer is paused. The printer is cancelling |
| a print job. |
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Printer keeps printing | • Check media settings. |
or feeding when it | • Make sure the label gap sensor is clean. For |
should stop. | help, see “Cleaning the Printer” on page 48. |
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The printout is not in | • Check for errors in the software application. |
the desired position. | • Make sure the label gap sensor and platen roller |
| are clean. |
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44 | PB50 Mobile Label and Receipt Printer User’s Guide |