Intermec PB50 Troubleshooting Communication Problems, Using the Line Analyzer in Fingerprint

Page 56

Chapter 3 — Troubleshooting and Maintaining the PB50

Printer Problems and Solutions (continued)

Problem

Possible Solution

 

 

The test pages do not

Make sure that the blue light is not blinking. If

print.

it is, make sure your printer has media and that

 

the media cover is closed.

 

Make sure that you can advance media by

 

pressing the Feed button.

 

 

Print quality is poor.

Clean the printhead. For help, see “Cleaning

 

the Printer” on page 48.

 

Check the battery and recharge or replace as

 

necessary. For help, see “Charging the

 

Batteries” on page 9.

 

Check the quality of the media. Use only

 

Intermec media to ensure superior print quality

 

and product performance.

 

Check that the printer is set to the appropritae

 

Constant/Factory or sensitivity number for the

 

media you are using.

 

 

Troubleshooting Communication Problems

Use Dump mode to verify that the printer is receiving data from the host correctly.

Using the Line Analyzer in Fingerprint

In Dump mode, the printer runs a Fingerprint program called Line Analyzer. The Line Analyzer captures incoming characters on the communication ports and prints them on one or more labels.

The easiest way to enter Dump mode is through Test mode or Extended Test mode. For help, see “Understanding Test Mode” on

page 21.

After the printer enters Dump mode, it tells you it has entered Dump mode by printing it on a label. The display shows the Dump mode icon and printer is ready to receive data.

While the printer is receiving data, the Ready-to-Work indicator blinks. After a half of a second, if no more characters have been received, the printer times out. The program considers the transmission terminated and prints out a label.

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PB50 Mobile Label and Receipt Printer User’s Guide

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Contents User’s Guide PB50 Mobile Label and Receipt Printer User’s Guide Document Change Record Version Number DatePB50 Mobile Label and Receipt Printer User’s Guide Contents Specifications Accessories for the PB50 Safety Information Global Services and SupportWarranty Information Before You BeginService Location Support Web Support Telephone SupportTo download documents Who Should Read This ManualRelated Documents Before You Begin Using the PB50 Mobile Label and Receipt Printer Learning About the PB50 Printer What’s New?Identifying the Parts of the Printer Understanding the Printer FirmwareButton Name Button Function Understanding How to Use the PB50 ButtonsUnderstanding the Control Panel Button Soft Keys Description Understanding the Soft KeysButton Name Function Understanding the Ready-to-Work Indicator Indicator State DescriptionUnderstanding the Printer Sounds Understanding the Printer SoundsManaging Power on the PB50 To install the battery Using the BatteriesInstalling the Battery To charge the battery inside the PB50 Charging the BatteriesUnderstanding the Battery Icons Extending Battery LifeBattery Icon Status Icon StatusLoading Media To load mediaUsing the PB50 Mobile Label and Receipt Printer Using the PB50 Mobile Label and Receipt Printer To load media for self-strip printing To print a self test with a PB50 loaded with ESC/P firmware Printing a TestprintTo print a testprint with a PB50 loaded with IPL firmware Using the PB50 Mobile Label and Receipt Printer Configuring the PB50 Configuring the PB50 Understanding Ready ModeUnderstanding Information Mode Understanding the Display ModesUnderstanding Pause Mode Understanding Setup ModeEditing Mode To Navigate To Accept Value Understanding Error ModeEditing Settings in Setup Mode Understanding Test Mode To enter Test modeFunction Description To enter Extended Test modeOptions in Extended Test Mode Changing Configuration Settings Changing Configuration Settings From the DisplayMain Levels of the Setup Menu in Fingerprint To see IPL commands as you type Changing Configuration Settings From PrintSetChanging Configuration Settings Using the Command Line To make changes to the configuration Changing Configuration Settings From the Printer HomeChanging Configuration Settings From SmartSystems Console Setting Up Bluetooth Communications Establishing Communications With a HostSetting Up 802.11 Radio Communications To set up Bluetooth communications with a mobile computerTo set up Bluetooth communications with a scanner Understanding Bluetooth Radio IconsTo set up the PB50 for wireless communications Parameter Default SettingUnderstanding the 802.11 Radio Icons IconDescriptionConfiguring Wireless Printing Using IPL To configure the printer to use WEP authenticationTo configure the printer to use WPA-PSK or WPA2-PSK mode To configure the PB50 to use WPA or WPA2 Enterprise modeConfiguring Wireless Printing Using Fingerprint Where xxxxxxxxxx is a value between 8 and 64 characters To view the 802.1x values, send this command Serial Port Settings on the PB50 Setting Up USB CommunicationsSetting Up Serial Communications To connect the PB50 to a PC or mobile computer To download firmware updatesUpgrading the Firmware To upgrade your printer using a serial connection To upgrade your printer using PrintSetTo upgrade your printer using an 802.11 network connection Downloading Fonts and Graphics Configuring the PB50 Troubleshooting and Maintaining the PB50 Contacting Product Support Troubleshooting the PB50Understanding Error Messages Possible PB50 Error Icons and Messages Error Icon Error Message DescriptionProblem Possible Solution Troubleshooting Printer Problems and Finding SolutionsPrinter Problems and Solutions Problem For help, see Cleaning the Printer onTroubleshooting Communication Problems Using the Line Analyzer in FingerprintTo exit Dump mode using the control panel buttons Using Dump Mode in IPLTo enter Dump mode using the control panel buttons To reset the PB50 Cold Booting the PB50Cleaning the Printer Cleaning the PB50 Printer Printer Part Cleaning Method Cleaning IntervalTroubleshooting and Maintaining the PB50 Specifications Specifications Media Specifications Sensitivity Constant Factor Description Max Print Speed External Fanfold Media SpecificationsSupported Media Accessories for the PB50 AC18 4-Bay Battery ChargerCart Dock IPL and Fingerprint Setup Menus IPL Setup Menu Fingerprint Setup Menu Chapter B IPL and Fingerprint Setup Menus Page PB50 Mobile Label and Receipt Printer User’s Guide

PB50 specifications

The Intermec PB50 is a compact and versatile mobile printer designed for businesses seeking reliable and efficient printing solutions in various environments. With its lightweight design and robust features, the PB50 caters to mobile workers who require high-quality printing capabilities on the go.

One of the most notable attributes of the PB50 is its thermal printing technology. Utilizing direct thermal printing, this device produces clear and crisp labels, receipts, and tickets without the need for ink or toner. This not only reduces operational costs but also simplifies maintenance, as users can replace thermal paper rolls easily.

The PB50 supports a wide range of media types, including labels, tags, and receipts. It is capable of printing in different widths, making it suitable for various applications across industries, from retail to warehousing and logistics. With a resolution of 203 dpi, users can expect high-quality prints that maintain sharp text and vivid barcodes, ensuring easy scanning and reliability.

Connectivity is another key feature of the Intermec PB50. The printer comes with multiple connectivity options, including Bluetooth, WLAN, and USB. This flexibility allows seamless integration into existing systems and enables users to print directly from smartphones, tablets, or other mobile devices. The Bluetooth connectivity enhances the printer's mobility, allowing remote workers to print without the constraints of wired connections.

The PB50 is designed with user-friendliness in mind. It features an intuitive interface with easily accessible buttons for simplified operation. The printer is also equipped with a durable exterior, ensuring that it can withstand the rigors of daily use in demanding environments, such as warehouses or manufacturing floors. Its battery life is impressive as well, providing long operational times between charges to support extended periods of mobile printing.

Additional features of the PB50 include a built-in sensor that detects paper and automatically adjusts the print speed for optimal results. Moreover, the printer can connect to a range of software tools that facilitate print management, enhancing efficiency and productivity.

Overall, the Intermec PB50 is a powerful mobile printing solution designed with modern businesses in mind, offering outstanding print quality, versatile connectivity, and enhanced durability to meet the demands of various industries.