SATO 408e, 412E manual Troubleshooting Guide, Symptom Paper is fed but not printed

Page 80

Section 6: Troubleshooting

6.4 TROUBLESHOOTING GUIDE

Symptom: The display remains blank when the power switch is pressed.

No.

What to check

Remedy

 

 

 

1

Has the power cable been inserted

Insert the power cable securely into the outlet.

 

into the power outlet securely?

 

 

 

 

2

Is the power cable damaged?

Inspect the power cable for signs of damage.

 

 

If possible, try using another printer power cable.

 

 

Purchase a new power cable specifically

 

 

designed for this printer, from the sales outlet or

 

 

dealer where you bought the printer from. Never use

 

 

any other power cable but the power cable specifically

 

 

designed for this printer.

 

 

 

3

Is electricity coming to the power outlet

Connect another electrical appliance to the power outlet

 

feeding the printer?

to check for power. If there is a problem with the main

 

 

power, check if electricity is coming to the building. Also

 

 

check if power failure has occurred.

 

 

 

4

Has the power fuse of the building

Replace the power fuse and reset the circuit breaker.

 

blown, or has the circuit breaker been

 

 

tripped?

 

 

 

 

Caution

Do not operate the power switch or handle the power cable with a wet hand. You may suffer electric shocks as a result.

Symptom: Paper is fed but not printed

No.

What to check

Remedy

 

 

 

1

Is the printer head dirty, or is there any

If the print head is dirty, wipe off the

 

label stuck to the print head?

dirt with the supplied cleaning set. If

 

 

a label is stuck to the print head, take

 

 

it away. * Do not use metallic object

 

 

to remove it (the print head may be

 

 

damaged). If glue of the label is stuck

 

 

to the print head, wipe it off with the

 

 

supplied cleaning set.

 

 

 

2

Are you using genuine SATO paper

Be sure to use genuine paper and carbon ribbon

 

and carbon ribbons for the LM Basic?

specifically designed for the printer.

 

 

 

3

Is the paper sensor dirty?

If the paper sensor is dirty, wipe off the dirt with

 

 

the supplied cleaning set. See Section 4: Cleaning

 

 

and Maintenance.

 

 

 

4

Is the carbon ribbon wound correctly?

If the knob of the ribbon-winding unit is not set to

 

 

its original position, remove the carbon ribbon

 

 

already wound, and return the knob to its original

 

 

position.

 

 

 

5

Is the data/signal sent from the

Turn on the power switch again.

 

computer correct?

If the message still appears, check the software

 

 

on the computer or the configuration for

 

 

connections.

 

 

 

Caution

Disconnect the power cable before cleaning the printer.

Page 6-4

LM Basic 408e/412e Operator’s Manual

Page 79 Page 81
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Page 79 Page 81
Contents LM Basic 408e/412e 438A Alexandra Road #05-01/04 Alexandra Technopark Singapore Table of Contents Counters Mode Table of Contents CON’TD Optional Accessories Overview General Specifications Key Feature LM408e and LM412eGeneral Specifications CONT’D SpecificationLabels and Ribbons available Model Name Barcodes Physical Characteristics Dimensions This page is intentionally left blank Installation Printer Placement Tips Electrical PrecautionsGeneral Precautions Installation Unpacking Power cable Operator’s Manual Accessory CD-ROM Included AccessoriesGlobal Warranty Additional information Document Installation Parts Identification Identifying the Main Printer Parts8888888888888888 Parts Identification CONT’DInstallation Loading the Carbon Ribbon Roll Paper Characteristics Loading LabelsInstallation Loading Labels CONT’D Loading Roll PaperMain Cover Label Holder Label Guide Plate LabelLoading Fanfold Paper Installation Loading Labels and Tags CONT’D Adjusting the Paper SensorReplacing the Print Head Installation Configuration and Operation Operating ModesOperation Panel Offset Pitch DSWAccessing the Various Printer Modes Accessing the Various Printer Modes CONT’D DSWOverview of LCD Menu Options in Various Modes Overview of LCD Menu Options in Various Modes CONT’D Overview of LCD Menu Options in Various Modes CONT’D Normal Modes OnlinePause OfflineNormal Modes CONT’D Advanced Mode Advanced ModeZero Slash YES no Auto Online YES noHead Check Normal Barcode Advanced Mode CONT’DCharacter Pitch Prop Fixed Service Mode Service Mode CONT’D Priority Setting Command LCDSelect Language English Ignore CAN/DLE YES noNormal Slow Ribbon Near END Enable DisableACK Signal Counters Mode Counters ModeMove Mode Move ModeMove Mode Cont Tear Pitch Sensor On OFFTest Print Mode Test Print Mode ConfigurationTest Print Size Xxcm Print Size Small LargeDefault Setting Mode Resetting the PrinterDefault Setting YES no Reset CompletedUser Download Press Line KEY Waiting User Download Completed ALT. Protocol Default CompleteProtocol Storing Maintenance Mode Counter Clear None Counter Clear ALL Counter Clear HeadCounter Clear None Test Print Press Feed KEYCompleatlled Maintenance Mode CONT’DALL Clear Mode HEX Dump Mode Hex Dump Mode in bufferLCD Status QTYDownload Mode Flash DownloadReady StartendBoot Download Mode Boot DownloaderCleaning the Print HEAD, Platen and Rollers When to clean with a cleaning kitWhen to clean with the cleaning sheet IntroductionHOW to Clean the Printer with a Cleaning SET Print head and RollersHOW to Clean the Printer Cleaning Sheet Adjusting Print Quality Adjusting Print DarknessAdjusting Print Quality CONT’D Adjusting Print SpeedReplacing a Blown Fuse PR INT SpeedThis page is intentionally left blank Interface Specifications Interface TypesInterface Card DIP Switch Settings RS-232C FunctionInterface Card DIP Switch Settings LAN Interface Card DIP Switch Settings Wireless LANBasic Specifications External Signal InterfaceSerial Interface Specifications RS-232C READY/BUSY Pin AssignmentsTiming Chart Normal Processing Single JOB BufferMulti JOB Buffer Input/Output Signals ON/X-OFFXON XO FF XO N Xoff XO N XO FF Ieee 1284 Interface DIPSW2-5Ieee 1284 Interface CONT’D Pin AssignmentInterface Signals Pin no Signal Type ContentInitial Timing Chart Procedure during Paper End Single JOB Buffer CONT’DTiming Chart Normal Process Printer Status Nline Offline This page is intentionally left blank Initial Checklist ObservationsInterface Specifications if necessary Using the RS232C Serial InterfaceTion 5 Interface Specifications Understanding the LCD Error Messages Status Message on Error Cause SolutionTroubleshooting Guide Symptom Paper is fed but not printedTroubleshooting Guide CONT’D Symptom Low quality print Are the paper and carbon ribbon Optional Accessories Available Interface BoardsHigh speed RS-232C board Optional Accessories Interface Boards1 RS-232C board IEEE-1284 board USB boardCalendar IC Optional Accessories OthersLAN board
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Manual 102 pages 38.7 Kb

412E, 408e specifications

The SATO 408e is a high-performance thermal transfer printer that stands out in the world of barcode and label printing, particularly known for its reliability and versatility. Designed for various industrial applications, this printer is well-suited for environments that require durable and efficient printing solutions.

One of the main features of the SATO 408e is its superior print quality. It utilizes advanced thermal transfer technology, allowing for crisp and clear printing at speeds of up to 10 inches per second. The printer is capable of producing sharp barcodes, text, and graphics, ensuring that labels meet high standards for readability and durability.

The SATO 408e supports a wide range of media types and sizes, accommodating labels from 0.63 inches to 4.1 inches in width. This flexibility makes it an ideal choice for industries such as manufacturing, logistics, healthcare, and retail, where diverse labeling needs may arise. Whether you need labels for shipping, inventory management, or patient identification, the SATO 408e can handle it all.

Another significant characteristic of the SATO 408e is its user-friendly interface. The printer features an intuitive LCD screen that simplifies navigation through the printer’s settings. Additionally, it includes easy-to-access components for media and ribbon loading, allowing for quick replacement and minimal downtime. This ergonomic design caters to various user levels, from novices to seasoned operators.

Connectivity options are also a strong point for the SATO 408e. It comes equipped with multiple connectivity interfaces, including USB, Ethernet, and serial ports, providing flexibility in how the printer can be integrated into existing systems. This seamless integration allows for enhanced workflow efficiency and adaptability to different business setups.

Furthermore, the SATO 408e incorporates advanced monitoring and maintenance features. It supports real-time monitoring of printer status and media usage, enabling proactive management and reducing the risk of interruptions during print runs.

In conclusion, the SATO 408e thermal transfer printer is characterized by its high print quality, versatility in media handling, user-friendly design, and robust connectivity options. It is a reliable solution for businesses that demand precision and efficiency in their labeling processes, making it a leading choice among industrial printers in the market today.
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